Am I the only person out there who loves Trader?????

I do hopeTony Chappel has been reading this thread, if not, someone should make him aware accordingly. It has been refreshing to hear of a highly satisfied Tarquin customer notwithstanding the magnitude of Gludy's problems. If ever there was an Olive branch opportunity for Tony Chappel to address all of Gludy's issues without losing face and restoring Tarquins beleagured image - this is it.
Geoff
 
Geoff
I am copying these email from the forum to Tony. he know about it.

If he smells the coffee he could pull the strings and set about dealing with the issues like answering my long standing email listing the problems and the surveyors report. It could, as other have said, all be done very quickly. there are a whole range of issues that could be fixrd now, eg smeg hob, stereo speakers, coffee table, full set of downlights (all have failed due to water entering their backs etc. These could all be done within weeks yet to date even wehn they do accept liability there is no gurantee that I will get the part within a year!!! I was told on the phone today that the stereo speakers did not arrive in the parcel from planer yet I could have a pair here next week - I have been waiting since July!!!!! I doubt if they were ever ordered.

They could agree to replace the corroded rudders, corroded thrusters, cover the corroded engine room roof with sound insulation etc and order them in so that they are ready. They could agree to do lots of immediate things from a list of over 50 including a new keel.

For the first time ever, today on the phone James accepted that there was a problem with the keel, especially a keel designed to dry out as this one is. He did not accept liability but that can wait until he answers my long awaited email hopefully tomorrow.

So some rays of light are shining through but as yet nothing has been agreed and as usual they do not answer the points posted on this these threads but in fairness they have now undertaken to answer all points.

We shall see. If they have any friends who wish to advise them they should have words in their ears now to ensure they understand that they do have a naroow hole to redeem themselves out of - its a question of if they can change their thought processes to understand that.
 
It would be interesting, if there are any other Trader owners out there, to hear their experiences of new boats and Trader service either good or bad.

Surley I cannot be the only satisfied owner and Gludy the only dissatisfied owner around.
 
I think it must be impossible, surely someone would have spoken up. Trader and their cohorts are not a laughing stock, that would be too kind, they are a threat to the credibility of boat builders full stop.

I do not believe ANYONE having read about this nightmare would go anywhere near one, and if they did they would be an utter fool IMHO.

Gludy was so excited about getting his new boat, a massive investment in anyones book, Trader have robbed him of his dream, not only that they have acted in a downright and shambolic way, I would give them 7 days to respond with a clear and concise action plan to put right everything that is wrong, including a timetable for repairs. If they did not reply then I would cease communication with them, take them to court, publicly shame them and make them pay for every single penny in repairs plus massive damages for stress, hurt feelings, expenses, loss of use e.t.c.
 
Gludy, I do hope that you get a satisfactory resolution to your problems before long. In your situation will Tony Chappel have to pick up the cost of warranty work or will it be passed back to the yard ? I bought a Hallberg-Rassy some years ago and the UK agent Transworld could not have been more on the ball re snags; all the cost of rectification work was passed back to the yard so Transworld were never influenced by costs incurred. Thankfully there were minimal snags on delivery and even 7 years later I still use Transworld for advice and parts. Apart from the absence of ownership displayed by Chappel and Co. I am staggered at the apparent absence of quality control in the build process. How can a £1M
yacht be signed off for delivery with so many serious defects. Do they have any controls in place and who signed off your yacht as being fit for purpose ?
"Illegitimus nil carborundum"
 
Their lack of quality control knows no bounds.

Here is one simple example of it at work in the yard and on the same subject at Emsworth.

I could not find the water maker back in January so kept asking where it was. Eventially I was told under the office cabin bunk and sure enough it was there installed with all the controls facing the vertical side of the bunk so that not one dial could be seen, not one control operated. Its like installing a TV1/8 inch from a wall with all the screen and controls totally blocked fron view.

So i state that this is no good.

Their response was that its OK I have a remote control to switch it on/off!!!! This is Traderism in its denial mode.

I pointed out that all maintaiance and switching etc would be impossible and insisted it be changed.

Without reference to me they re-engineered it so that it was no flat on its back with all the controls facing upwards BUT the flow meters did not work and so you could not test or maiantain the system properly. This was the cheap fix aspect of Traderism. Today this is one of the items on the list as I insist that the water maker be installed properly.

So the situation is not good at both ends - Trader wales have their boats tested by each supplier - cat, water maker supplier, onan, air con people, thruster people etc so their Traders have passed a fairly good quality control. Emsworth do not do this. It is left up to you to spend months - 6 months in my case finding faults and then battling to get them fixed before I could even leave Emsworth. However it was only when free of Emsworth and paying for expert inspections that a number of long running sores came to light such as the gearbox oil leaks (wrong gaskets fitted),loose thrust brackets etc.

Today James from Trader was upset that i had not explained on the forum how hard they had worked and how over the last 11 months I had many dozens of problems fixed. He wanted me to be grateful for that but frankly I am totally fed up with it. The facts are that the windscreen for example was pointed out and photographed way back in May in the survey but today I still have that lousey broken flybridge windscreen.
 
Hi Pete, I think the problem here is that if they are taken to court, costs will rack up from both sides and from what Gludy was saying they dont have much £ in the company.
Not much point sue-ing someone for £100K if they only have £1K, coz the co will just be wound up / or put into administration and then Gludy's left on his own.... £1m lighter with a boat that he will need to spend lots of money on it to put right. What a shite place to be !
 
Gludy, As we are all interested why not run a thread with all the items that need repairing listed, and we can watch them being ticked off one by oneas they are repaired. You could also state the date they were informed about it and links to any pictures of that problem, that would be very interesting indeed. /forums/images/graemlins/wink.gif

That way the whole world can see the efficiency (or lack of it) of Trader.
 
The boat was and still is clearly not fit for purpose - the route for me is to force all the issues and having reported them to Trader with costing and time estimates get them done myself should they fail to do them. That involves an enormous amount of work for me - just imagine the work involved in getting just one item the windscreen and its supports costed! hence I have been trying to get the list reduced to a manageable size so that it can be dealt with. The lack of any responses from Trader on this list meant that in the end I run out of hope and so whilst preapring the legal case, I used the forum to expose the situation.

it is clear that some things they reclaim from the yard - the work they did in Swansea on thge brackets and engine roof baffles is the only example I am aware of - I think a lot of other things they pay for themselves.
 
GC! That is exactly what I will do. It will be a new Trader Countdown thread!

The list sent to them is just two A4 pages about 55 items or so - I will publish it with their response. I really think it might amaze you.

each item will be expanded if they discuss it.
 
[ QUOTE ]

Surley I cannot be the only satisfied owner and Gludy the only dissatisfied owner around.

[/ QUOTE ]

Hi maybh1
I believe we met while on an mbm cruise and I found all your boat crew to be friendly and helpful, I tried to post earlier when the suspicious forum members were testing you but each time I drafted a post , work interfered; sorry.

You will not hear many tales from dissatisfied customers as most will want to preserve their residual values.
I think Gludy will have his own ideas why not many satisfied customers have replied.
Perhaps Trader(Emsworth) were a reputable company 6 years ago but a lot can happen in 6 years.
Who knows what personal tragedies life may have dealt certain members of staff to make them bitter and twisted ?
If they have effectively run out of customers and money then the roundabout may have stopped and they could be preparing for a quick exit, I cant think of any other reason why they wouldn't want to address all the issues on Gludy's boat.

Even if Gludy is wrong on some issues , in business you have to keep all customers happy regardless or your are out of business soon.
 
Gludy, start a Blog, boy that would be one of the most interesting and viewed blog ever in the motor boat fraternity. It would be a living document including your feelings, concerns, medical treatment e.t.c. /forums/images/graemlins/grin.gif

Go for it, and please include pictures /forums/images/graemlins/wink.gif

The Rogue Traders BLOG /forums/images/graemlins/cool.gif
 
My heart bleeds for you. I have followed the building of Ocean Deep with poorly disguised envy since your first postings. I even went to Excell to see her. I do hope this fiasco resolves itself soon
 
I just rememeber this - once Trader have been legally notified I end up doing the work myself anyway - that resoves any legal action to simply caliming money back from them.

I still have had no response from Tony Chappell - that us beginning to worry me a bit - I just hope that they make some effort. That effort cannot be confined to simply telling James to answer the emails, mr Chappell himself chose to join by telephoning a forum member now he can just as easily email a response to my emails or is the ignoring about to start again?
 
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