Whats the views on sharing your experience had with bad brokers?

hullabaloo said:
Some brokers are on the same level as a dodgy used car dealers,
I bought a boat 4 months ago from a company who sell new boats, used boats and brokerage boats, you would think i was in safe hands,
i was being told by the dealer the said boat was a brokerage boat,
but what they did'nt know was i new the lady that put the boat in part exchange, I even new the numbers, they owned the boat and feed me lots of bs.
they finished off with forged signatures and the wrong address on he title deed.
i never blew cover. i kept it as an ace up my sleeve.
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I can think of 3 companies that fit your reply to a T , I can’t name but I’d say that at some time there must be more that bend the rules in order to get out of warranty on used stock boats by giving them a ghost title .
In my opinion that’s fraud .
 
Refueler said:
With regard to Professional Bodies ..... be careful as there are very few official professional bodies in this - but self governing self appointed bodies ... pays yer money ... do as they say ... get a fancy certificate on the wall ...
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The whole industry is Self appointed , the government are not interested, finance houses have been ripped off for years on over valuations of stock boats . There is no right or wrong in some brokers eyes it’s all about clinching the deal .
 
In my view the correct and fairest thing to do is to name service providers who've let you down or worse. It's hardly fair to the many honest and scrupulous brokers out there if the entire industry is tainted by the actions of the cowboys because people are generalizing rather than naming and shaming. Self regulation by a well run association is better than no regulation. I was ripped off by a Volvo appointed service agent some years ago but it doesn't prompt me to say all Volvo servicers are crooked or incompetent. I kicked up a fuss at the time but Volvo were no help and I would have been glad of a Volvo dealers association to complain to
Name and shame folks so the cowboys suffer and the good guys are not tainted by innuendo.
 
Irish Rover said:
In my view the correct and fairest thing to do is to name service providers who've let you down or worse. It's hardly fair to the many honest and scrupulous brokers out there if the entire industry is tainted by the actions of the cowboys because people are generalizing rather than naming and shaming. Self regulation by a well run association is better than no regulation. I was ripped off by a Volvo appointed service agent some years ago but it doesn't prompt me to say all Volvo servicers are crooked or incompetent. I kicked up a fuss at the time but Volvo were no help and I would have been glad of a Volvo dealers association to complain to
Name and shame folks so the cowboys suffer and the good guys are not tainted by innuendo.
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That’s exactly the difference between a marine engine dealer and a car manufacturer, if you get bad service from a dealer you can talk to the head office in the uk of the manufacturer.
going to boat shows to complain about a dealer is a waste of time as the stands are staffed by people from the uk network of dealers , so I actual fact you could be discussing the bad dealer with the actual dealer unknowingly.
 
Refueler said:
I've sent a message to Admin asking them about Name and Shame - I have been careful not to ask with bias - so they answer as they decide.
I will post reply when I get it.
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You seem determined to be proved right about this subject.
I'm sure the moderators and admin are well capable of doing their jobs and implementing the forum rules without prompting. This name and shame question is obviously a sensitive subject and every single instance will be different. If I was a mod and I was asked in a general way if it's ok I'd be ultra cautious and say no. However that doesn't mean I'd delete every post where posters share valuable negative opinions about providers of services.
 
Som
Irish Rover said:
You seem determined to be proved right about this subject.
I'm sure the moderators and admin are well capable of doing their jobs and implementing the forum rules without prompting. This name and shame question is obviously a sensitive subject and every single instance will be different. If I was a mod and I was asked in a general way if it's ok I'd be ultra cautious and say no. However that doesn't mean I'd delete every post where posters share valuable negative opinions about providers of services.
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Its not a case of determined to be proved right ... far from it in fact. I just seek clarification.

Maybe you should read Terms and Conditions where it states clearly that Moderators do not actively follow posts - that they rely on Report system and the good manners of those who post. The T&C also require you to abide by them ...
 
Refueler said:
Som


Its not a case of determined to be proved right ... far from it in fact. I just seek clarification.

Maybe you should read Terms and Conditions where it states clearly that Moderators do not actively follow posts - that they rely on Report system and the good manners of those who post. The T&C also require you to abide by them ...
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I've named a broker who gave me very unsatisfactory service and I consider to be incompetent. Could you please oblige by quoting the T&C I've broken.
 
There is a world of difference to xyz is a total crook to abc was asked to do this, did that and then sent me a bill for 3 time’s the estimate and here are the emails.

I would suspect the former would get pulled. The latter. Maybe maybe not. I will depend I suspect on

- are they in the uk
- do they advertise
- have they complained
 
jrudge said:
There is a world of difference to xyz is a total crook to abc was asked to do this, did that and then sent me a bill for 3 time’s the estimate and here are the emails.

I would suspect the former would get pulled. The latter. Maybe maybe not. I will depend I suspect on

- are they in the uk
- do they advertise
- have they complained
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Sensible, even if it's a bit cynical.
 
Irish Rover said:
I've named a broker who gave me very unsatisfactory service and I consider to be incompetent. Could you please oblige by quoting the T&C I've broken.
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You were saying that Mods are quite capable of applying rules.

If you read the T&C - they make clear that they do not actively police the threads and rely on Reports and WE as the members to post within decent reasonable limits. I did not say YOU broke the T&C ... just understood that you haven't read them fully.

Name and Shame ... go for broke !
 
As promised - here is 'chat' with admin - which agrees with all those years ago as well :

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

My question to Admin :

Many years ago - previous old YBW forums were against 'Name and Shame' of Brokers, Insurance, Surveyors etc. that are in the boating industry.

I can remember that myself and others were asked to stop Name and Shame.

Has this policy now been relaxed or is it still in effect. ?

Can you clarify if there are levels of poor service that would allow Name and Shame if not allowed generally ?

There's currently a thread on PBO RtR on this ... regarding Brokers.

Many thanks
Nigel
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Replay from Admin :

Thank you for your message.

While there is no specific 'rule' YBW do not encourage the notion of naming & shaming under any circumstances.

To name & shame invariably (though dependent on the manner and means) leads to a breach of the forum terms of use (which all users undertake to abide by when accessing the forum), in particular the clause(s) relating to defamation and libel.

In the event of such content being brought to our attention for review (by use of the Report post facility) we will almost always err on the side of caution by removing the content - and perhaps penalise the primary contributor and anyone else exacerbating the issue under the T&Cs.

If, on the other hand, we receive a complaint from a third party we will, in all probability, remove the content and (perhaps) sanction the contributor accordingly. In addition, if there are moves to litigation by an injured party we would be bound to provide any identifying data relating to the contributor(s) to such a thread to the complainant were they to acquire a court order instructing TI (UK) to do so.

Bottom line, steer clear, if responding to a more general enquiry, with a negative experience, reply in private and place nothing remotely contentious on open forum.


Regards,


Forum Administration Team
__________________
 
Refueler said:
As promised - here is 'chat' with admin - which agrees with all those years ago as well :

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

My question to Admin :

Many years ago - previous old YBW forums were against 'Name and Shame' of Brokers, Insurance, Surveyors etc. that are in the boating industry.

I can remember that myself and others were asked to stop Name and Shame.

Has this policy now been relaxed or is it still in effect. ?

Can you clarify if there are levels of poor service that would allow Name and Shame if not allowed generally ?

There's currently a thread on PBO RtR on this ... regarding Brokers.

Many thanks
Nigel
----------------------------------------------------------------------
Replay from Admin :

Thank you for your message.

While there is no specific 'rule' YBW do not encourage the notion of naming & shaming under any circumstances.

To name & shame invariably (though dependent on the manner and means) leads to a breach of the forum terms of use (which all users undertake to abide by when accessing the forum), in particular the clause(s) relating to defamation and libel.

In the event of such content being brought to our attention for review (by use of the Report post facility) we will almost always err on the side of caution by removing the content - and perhaps penalise the primary contributor and anyone else exacerbating the issue under the T&Cs.

If, on the other hand, we receive a complaint from a third party we will, in all probability, remove the content and (perhaps) sanction the contributor accordingly. In addition, if there are moves to litigation by an injured party we would be bound to provide any identifying data relating to the contributor(s) to such a thread to the complainant were they to acquire a court order instructing TI (UK) to do so.

Bottom line, steer clear, if responding to a more general enquiry, with a negative experience, reply in private and place nothing remotely contentious on open forum.


Regards,


Forum Administration Team
__________________
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Well done. Congratulations. You've achieved your objective as I knew you would with your "Teacher, Teacher Johnny is smoking behind the bicycle shed" message to the mods.
 
The response talks about defamation and libel, both of which relate to things written that are false. If you state the relevant facts, and manage not to end up writing a bitter diatribe, then I don’t see how this is different to the numerous other websites out there where people put up reviews or observations.
 
Defamation and Libel ... only a part of what they say ..

But if anyone cares to go back to what I originally suggested - putting up content of complaint / details, avoiding the names, to help others avoid similar trouble is not the issue and I actually support. Nothing to do with 'Johnny behind the bike-sheds'.

The issue is the actual Naming .... given differeng views of each person as to what constitutes a 'damning offence' - it culd lead to the accused complaining to YBW.

The subject is really a repeat of what wasinformed to us by YBW those years ago and I only originally mentioned it so people would be aware of YBW position clearly stated back then and obviously is same now.

You cannot compare a Forum like this to Review sites ... sorry that doesn't wash.
 
Refueler said:
Defamation and Libel ... only a part of what they say ..

But if anyone cares to go back to what I originally suggested - putting up content of complaint / details, avoiding the names, to help others avoid similar trouble is not the issue and I actually support. Nothing to do with 'Johnny behind the bike-sheds'.

The issue is the actual Naming .... given differeng views of each person as to what constitutes a 'damning offence' - it culd lead to the accused complaining to YBW.

The subject is really a repeat of what wasinformed to us by YBW those years ago and I only originally mentioned it so people would be aware of YBW position clearly stated back then and obviously is same now.

You cannot compare a Forum like this to Review sites ... sorry that doesn't wash.
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Putting up content of complaint is a complete waste of time without naming names.
 
"I bought a BavLine 42 from broker X and I was left feeling unhappy with the way I was treated.
They were not as responsive as I would have expected.
It also turned out that the boat had 9000hrs on the engines, and there is an ongoing ownership dispute with the Elbonian Mafia."

If I was in charge, I would allow one post from the complainant.
I would then ping the vendor concerned and allow them to post a response to the complaint.
I would then lock the thread - people can come to their own conclusions.

Variations of the above have happened in the past, and it hasn't always resulted in a favourable result for the original poster, especially when it turns out to have been a case of unreasonable expectations.
 
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I'm sure I'm not the only one who is intrigued as to what happened
Couldn't you just post the facts, as you see them, without making the broker?
 
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