BlueSkyNick
Well-Known Member
.... the lady who answered the phone in Yarmouth harbour. I had already established I could get 250litres in Lymington for 90p or 89p, and nobody answered the phone at Cowes, where we were thinking of going for lunch yesterday.
The lady replied that it is 61.7p. "That can't be right" says I. She replied "Well that's what it says on my noticeboard and the system" I politely thanked her and hung up.
[very long rant starts]
Mmmm, we will have to go to Yarmouth then tack up to Cowes into a cold easterly F3, albeit with the tide. My back is still in pain, and I have one willing crew with me. Refuelling in Yarmouth and having lunch in front of the fire in the Kings Head sounds appealing, so I phoned her back to check.
"61.7p cannot be right, please can you confirm" "It is right on the 60/40 split". So I now assume there is a mistake in their pricing but will gladly save myself about £80 if it is there to be saved, so off we set. After a couple of hours gentle sailing from Lymington towards Beaulieu we had back to Yarmouth to execute the plan, going alongside the walk-ashore pontoon.
Told the lady in the office I was the guy who phoned up twice to question the price, and she pointed to her notice "See, it is 61.7p for the 60/40 split!" OK, we would go to the pub before they stop taking food orders. A couple of pints of the Irish black stuff slipped down very nicely, too.
Walking back to the boat bumped into forumite rickp and SWMBO, always a pleasure. Told him we were off to buy some very cheap fuel, and he said he would get 600 litres too, if the price was correct.
Moved to fuel pontoon, lady passes us fuel nozzle and returns to office. It's going into the tank at £1.09, so as I suspected all along there is going to be a problem. Stopped at 232 litres, in my head thats going to be about 140quid. Go into pay - signed a declaration form to say we qualified for 60/40, aforementioned lady goes into the dreaded "system" and comes up with £208 !!! Conversation then goes like this:
Me: "Errmmm, That's not at 61.7p"
Her: "It is on your 60/40 split"
Me: "I deliberately asked you twice to give me the price per litre"
Her: "You asked me the price for a 60/40 split, which is what I gave you"
Me: "But now you are charging me something completely different" (voice raising)
Her: "I am charging you what the computer has worked out at 60/40 split"
Me: "So how does it get to that number?"
Her: "I dont know the computer just works it out. It will show you on your till receipt when it comes out"
Me: "I have come to Yarmouth based on information you gave me, and now you are charging me a different price"
Her: "You asked me for the price for 60/40 split, which is what I gave you"
Me: "I dont care about the split, I just wanted to know the price per litre" (Voice now getting loud enough for everybody in the building to hear me)
"I will pay, then phone up on Monday to speak to the manager"
Her: "I am the manager sir"
Me: "Well I manage a marina too, and I am going to make an issue of this because you are misleading people"
Pick up card and receipts, and return to the boat in a huff, and set off at full revs back to Lymington, and digging out a calculator along the way.
The receipt shows
232l at £1.09 = 252.90
60% proplusion declared duty reduction = -£44.23
Total inc VAT = £208.67.
Thus price per litre is 208.67/232 = 90p. (Editted - sum previously showed 82.5 which was clearly wrong)
However, Maths having been my best subject at school, and used it all through my working life in different ways, I cannot understand the relevance 61.7p - it seems to be a totally arbitrary number !
what's more the people who are giving that out as a price cannot explain where the number comes from either !
In summary, confusion reigns !!
I believe that Trading Standards should ensures that all marinas selling fuel display prices in the same way, and intend to tell them so early on Monday morning.
[/very long rant ends]
The lady replied that it is 61.7p. "That can't be right" says I. She replied "Well that's what it says on my noticeboard and the system" I politely thanked her and hung up.
[very long rant starts]
Mmmm, we will have to go to Yarmouth then tack up to Cowes into a cold easterly F3, albeit with the tide. My back is still in pain, and I have one willing crew with me. Refuelling in Yarmouth and having lunch in front of the fire in the Kings Head sounds appealing, so I phoned her back to check.
"61.7p cannot be right, please can you confirm" "It is right on the 60/40 split". So I now assume there is a mistake in their pricing but will gladly save myself about £80 if it is there to be saved, so off we set. After a couple of hours gentle sailing from Lymington towards Beaulieu we had back to Yarmouth to execute the plan, going alongside the walk-ashore pontoon.
Told the lady in the office I was the guy who phoned up twice to question the price, and she pointed to her notice "See, it is 61.7p for the 60/40 split!" OK, we would go to the pub before they stop taking food orders. A couple of pints of the Irish black stuff slipped down very nicely, too.
Walking back to the boat bumped into forumite rickp and SWMBO, always a pleasure. Told him we were off to buy some very cheap fuel, and he said he would get 600 litres too, if the price was correct.
Moved to fuel pontoon, lady passes us fuel nozzle and returns to office. It's going into the tank at £1.09, so as I suspected all along there is going to be a problem. Stopped at 232 litres, in my head thats going to be about 140quid. Go into pay - signed a declaration form to say we qualified for 60/40, aforementioned lady goes into the dreaded "system" and comes up with £208 !!! Conversation then goes like this:
Me: "Errmmm, That's not at 61.7p"
Her: "It is on your 60/40 split"
Me: "I deliberately asked you twice to give me the price per litre"
Her: "You asked me the price for a 60/40 split, which is what I gave you"
Me: "But now you are charging me something completely different" (voice raising)
Her: "I am charging you what the computer has worked out at 60/40 split"
Me: "So how does it get to that number?"
Her: "I dont know the computer just works it out. It will show you on your till receipt when it comes out"
Me: "I have come to Yarmouth based on information you gave me, and now you are charging me a different price"
Her: "You asked me for the price for 60/40 split, which is what I gave you"
Me: "I dont care about the split, I just wanted to know the price per litre" (Voice now getting loud enough for everybody in the building to hear me)
"I will pay, then phone up on Monday to speak to the manager"
Her: "I am the manager sir"
Me: "Well I manage a marina too, and I am going to make an issue of this because you are misleading people"
Pick up card and receipts, and return to the boat in a huff, and set off at full revs back to Lymington, and digging out a calculator along the way.
The receipt shows
232l at £1.09 = 252.90
60% proplusion declared duty reduction = -£44.23
Total inc VAT = £208.67.
Thus price per litre is 208.67/232 = 90p. (Editted - sum previously showed 82.5 which was clearly wrong)
However, Maths having been my best subject at school, and used it all through my working life in different ways, I cannot understand the relevance 61.7p - it seems to be a totally arbitrary number !
what's more the people who are giving that out as a price cannot explain where the number comes from either !
In summary, confusion reigns !!
I believe that Trading Standards should ensures that all marinas selling fuel display prices in the same way, and intend to tell them so early on Monday morning.
[/very long rant ends]
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