Telephone help lines- NB!

Solitaire

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My draling daughter decided tonight she wanted something out of the airing cupbord! So pulled said object, and having found resistance pulled again!! To my sudden dismay siiting in thhe lounge came the sound of rusiging water above my head. Run upstairs to find darling daughter has pulled so hard that offending object had pulled a pipe out of a joint and water is nowcascading donwstirs into the living room via the walls.Anyway, sort out pipe myself - well actually swmbo did - and now decide to ring insurance company to advice em we just saved em a load of dosh but couild we have a plumber and could we register the likelehood of a claim. Well - I'm now in total rant mode. All these bloody help lines are staffed by morons who have no frigging idea. Comments as daft as you like - " have you turned the water" off! Oh that not our dept! But hang darling you other number said you were! Oh let me see , oh yes - I'm new here! Christ, by now I could have had my house sialing down towards the Hamble River and out into Southampton Water - bit of a bugger that as I left my H/H VHF on boat today. Anyway, eventually got through to someone who had some semblancce of a brain. Only to be told "you'll have too wait until the offic eopens tomorrow. HELP LINES!!! Huh! Don't you just love em. If you r call is about XXXX please push 1, it its about........ please push 101. Ahhhhhhhhhhhhhhhhhhhhhhhhhhhh! Thta's better!/forums/images/icons/laugh.gif

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powerskipper

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So you have had a dripping time, with squelch little enjoyment of your trickle helpful helpline.!



That was bad even for me/forums/images/icons/crazy.gif

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Julie
 

Solitaire

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Yes, it was! Ha ha! Anyway, got plumber here now, so will sleep safe in the knowlegde that somethjing else will go wrong as it's a bloke from British Gas!

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Geoffs

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Couldn't agree more with you about call centres, Dave. You were lucky to get through to anyone at all, anyone with at least one brain cell, foreget it!

I've been trying to persuade ntl to give me broadband, but they don't want to know.

Hope you get all sorted Ok.

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Jinks

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Just had a classic. Lost property office at Paddington Station. Recording says "Hello, there is no-one to take your call and you cannot leave a message so please call later."

Not even an acknowledgement that you have got the right place. Customer service at it's worst.

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