Sterling Power

[MAGTRAD]

Morning All

Just want to add some positive feedback for Sterling Power and recognise their excellent customer service. Recently bought a boat with one of their chargers where the previous owner had not installed properly and no longer worked.

I had no receipt, contacted them and after I'd tried a couple of things which didn't work was told to send it to them.

Posted on Saturday, e-mail Monday saying there was a fault and I have received an upgraded brand new replacement today!

To say I'm impressed is an absolute understatement!!!!

 

[RichardS]

That is impressive. Sterling sometimes get a bad press on here but I have no experience of them either way.

Richard

 

[Pete7]

Recently ordered a second shunt for the battery management display. Despite being well wrapped up, the plastic cover of the shunt was smashed by the courier. Spoke to Sterling who said please send it back and we will replace it straight away. Even offered to pay my return postage costs. Now that is the sort of service I really want, no fuss or quibbles.

 

[RichardS]

Recently ordered a second shunt for the battery management display. Despite being well wrapped up, the plastic cover of the shunt was smashed by the courier. Spoke to Sterling who said please send it back and we will replace it straight away. Even offered to pay my return postage costs. Now that is the sort of service I really want, no fuss or quibbles.

The retailer most certainly should pay for the return postage costs as prescribed by the online and distance selling requirements under consumer law.

Anything else would be totally unacceptable.

Richard

 

[Boater Sam]

Dealt with Charles Sterling for over 20 years, always found him to be fair and honorable. Their equipment is good, may not be the dearest but the service is first class.

 

[ctva]

Dealt with Charles Sterling for over 20 years, always found him to be fair and honorable. Their equipment is good, may not be the dearest but the service is first class.

Totally agree. 20 odd years ago a diode splitter failed while returning home from the west coast. Spoke to Charles and a replacement was waiting in the shed when I got home. Always used his kit and currently have the Pro Charge Ultra which does what it says on the tin!

 

[Bobc]

I've got a couple of pieces of their kit, and have found the kit good, and the company extremely helpful when I needed help.