Georgio
Well-Known Member
Brush handle broke because it is only made from mild steel, bit dissapointed as it's not that old so I thought I would drop them a note. I'm amazed that they came back with the responce that basically mean's "it's cheap so of course it's crap". Well done Starbrite - good marketing.
I have no axe to grind, I just find their responce amusing. It reminds me of the sketech on Only Fools and Horses where Trigger has had his brush 14 years - it's had 10 new heads and 6 new handles.
I have put my initial mail and their responce below. Enjoy.....
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My mail....
Hello, I just wanted to drop you a note to say how disapointed I was to find out that the handle for my starbrite deck brush is made out of mild steel. I have only found this out as the handle had rusted though after only 9 months on my boat. I think it is very poor that a product designed for marine use as lasted such a short period of time due to inappropreate materials being used. I would appriciate your comments on this. Regards
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Responce from Starbrite....
The handle you bought is what we consider a cheap throw away handle and was made to be at the lowest cost possible. It was never meant for a long term boater to keep using for years. Normally people who use and buy this product want the cheapest they can get since they lose or it or it gets stolen when left around.
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My second responce (that I don't expect an answer to)...
Thank you for such a quick response however I am a little concerned that you have just admitted to a customer that one of your products is not fit for purpose. Surely at a bare minimum a product should last for at least one year in the environment for which it has been designed for. In the UK you have the legal right to return an item to where you bought it (assuming you have proof of purchase) within a year, but who on Earth keeps the receipt for a deck brush.
If I had purchased a brush in a regular store and used it in a marine environment I would quite understand the short life of said product but I’m amased that you are happy to say that it’s a cheap item so I shouldn’t expect it to be any good. This would make for some interesting marketing, “Starbrite – it’s crap, but it’s cheap”.
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Discuss......... /forums/images/graemlins/laugh.gif
I have no axe to grind, I just find their responce amusing. It reminds me of the sketech on Only Fools and Horses where Trigger has had his brush 14 years - it's had 10 new heads and 6 new handles.
I have put my initial mail and their responce below. Enjoy.....
***************************************************
My mail....
Hello, I just wanted to drop you a note to say how disapointed I was to find out that the handle for my starbrite deck brush is made out of mild steel. I have only found this out as the handle had rusted though after only 9 months on my boat. I think it is very poor that a product designed for marine use as lasted such a short period of time due to inappropreate materials being used. I would appriciate your comments on this. Regards
***************************************************
Responce from Starbrite....
The handle you bought is what we consider a cheap throw away handle and was made to be at the lowest cost possible. It was never meant for a long term boater to keep using for years. Normally people who use and buy this product want the cheapest they can get since they lose or it or it gets stolen when left around.
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My second responce (that I don't expect an answer to)...
Thank you for such a quick response however I am a little concerned that you have just admitted to a customer that one of your products is not fit for purpose. Surely at a bare minimum a product should last for at least one year in the environment for which it has been designed for. In the UK you have the legal right to return an item to where you bought it (assuming you have proof of purchase) within a year, but who on Earth keeps the receipt for a deck brush.
If I had purchased a brush in a regular store and used it in a marine environment I would quite understand the short life of said product but I’m amased that you are happy to say that it’s a cheap item so I shouldn’t expect it to be any good. This would make for some interesting marketing, “Starbrite – it’s crap, but it’s cheap”.
****************************************************
Discuss......... /forums/images/graemlins/laugh.gif
