Seateach - good news

[Otter]

Bought a new Lewmar hatch from Seateach and one of the little red locking catches broke off. Rang and asked for some help. Chap asked me to check a code on it; then rang back the next day to see if I had the code for him; then said he'd sort something out. Next day two new hanndles and catches arrive with a phone call later today from him just checking to see if they had arrived OK! What amazing customer service.

 

[PaulR]

have also found their approach helpful - our ocean hatch had crazed and bought a replacement lewmar this year from seateach - same make but different model - seateach willingly volunteered that if on opening it on board we were unsure then they would refund 100% provided we kept the original packaging tidy - in fact new hatch looked fine so it is now fitted but found their flexible approach helpful

 

[LadyInBed]

I've spent £ots there, always found them helpful and efficient.

 

[robmcg]

Blimey!! Must have caught them on a good day! /forums/images/graemlins/laugh.gif

 

[irs101]

I used them for the first time just recently for furling gear. While I was at it I got them to replace 3 bits of standing rigging. Emphasised at length that I needed it back by the end of the following week - which they said was fine. Posted off the old rigging on Tuesday and it was back on Thursday! Amazing. And very helpful advice too.

 

[Sans Bateau]

I've been using Seateach for many years. When you consider they are independent, not one of the larger outlets, they always carry a good range of product and have helpful knowledgeable people on hand to help. A great Chandler, complete opposite to the normal perception.