Princess used boat warranty scheme

I have never bought from Princess but have heard many on here state that it was a good experience as I have about EBY. No doubt there are not so good stories on both sides as well. I'm sure the guy that bought my old Rinker from EBY doesn't talk highly of them, but then he did take it out in rough weather & run it aground with the engine room filling up with water. Apparently it was EBY's fault the engine failed :confused:
Having said that I believe they still did a deal to mitigate his loss.
I have spoken to many on the crouch who have dealt with EBY & are very happy, & a few not so happy. Most of these I believe to be the result of unreasonable customers or poor communication on both sides. I'm sure it is also the case at Princess.
 
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Throwing my 2 cents here....
A good friend of myn bought a Doral Monticello value under 40k EUROS and the service from EBY was very good. I also know a few other Maltese buyers who bought from them who speak highly of EBY and the service they offer.
 
OK and on the other end of the scale....
Circa 2005 I bought a Rio 600 cabin fish from EBY when they were located in the old premises, a sub 15k boat at the time, and though a price had been negotiated over the phone, when I turned up with my trailer to collect I was rather disapointed to find that numerous items on board were not working...!
Without hesitation Nick made an estimate of what the costs would be to replace or repair said items and deducted said amount plus approx 40% on top from the purchase price for my troubles...I left feeling quite pleased :)
Though maybe I should have carried out a little more research on the particular boat before commiting to buy as it turned out to be the worst boat I ever owned!
COG was all wrong and even placing a "lot" of ballast in the bilges didn't transform the way she moved on the drift!
Hey ho!
 
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Great to hear of a company that goes the extra mile beyond their warranty. Sounds like EBY need to become Princess dealers then:)
 
I spent £45k on a 5 year old Regal with them. On arrival in Windermere the GPS was missing. 4 Days later a new one arrived. 2 months later we had an oil leak from the outdrive. They paid shepherds of Windermere to lift and repair. No quibbles. I thus bought another boat off them and would again. Next boat I bought from EBY had engine trouble when I picked her up (Saturday morning) within one hour engineers arrived and she was sorted. Even escorted me up the River Crouch to make sure all OK. When I called them to say arrived at Richmond safely they were genuinely interested.

If you are honest with them, they are with you. Was looking at an ABs 41 from them and they were honest (as I was abroad) that there had been an issue with a sea trial. I already new from a local forumite but given they had repaired it well, I may not have known. Rang them about several boats they have managed to put me off as well..based on my expectations not matching the bargain price they were offering.

I am a happy customer!
 
There are a few posters registered on here from PMYS, and captaincook himself, and plenty from PMYS read/lurk this forum. Can someone from PMYS answer the simple question above please, ie does the Princess Approved Used warranty travel with the boat, or is it return-to-base?
 
If you google on 'princess marine guarantee programme' you will find a pdf online. I won't link to it here because it states that it is a confidential document not to be reproduced without permission. That begs the question of course as to why it's published online!
It seems that the warranty travels with the boat within certain geographical limits which are clearly described but the repairs must be carried out by a PYMS authorised repairer. Somebody else can comment on the rest of the small print
 
I am not sure the comparisons are apples to apples. If I read it right, EBY tend not to document their service levels, but in practise provide very good support. Is the question being asked of PMYS what they tend to do in practise, or what they commit to in writing? If we're asking what they commit to in writing on a second-hand boat should we not be comparing that to what EBY commit to in writing for a second-hand boat?

If on the other hand we're only concerned with the level of service received in practise, then in support of Princess (despite never having bought a boat from them, I bought mine privately) here are a couple of examples. Email to PMYS asking how you get at the back of the TV. Answer back that they'd been on-board to see which fittings mine had, checked the TV, found the loose aerial, replaced it, re-assembled and tested. All OK, no charge. A couple of weeks ago, when the storm was building, I got a call from PMYS asking if I knew my fenders were up (I usually leave it resting on fixed bumpers with fixed lines). They went and put the bumpers down and added extra springs and an aft mooring line. OK, that one cost me a bottle of bubbly, but that was SWMBO's idea.

Given what I hear on the forum, on service levels, I wouldn't hesitate to buy from EBY or PMYS. That's quite a good position for those of us who like Fairline and Princess :)
 
This is an insurance scheme that covers certain repairs up to £50 000. It is not a manufacturers guarantee and referring to it as a warranty needs further explanation.
 
jfm said:
There are a few posters registered on here from PMYS, and captaincook himself, and plenty from PMYS read/lurk this forum. Can someone from PMYS answer the simple question above please, ie does the Princess Approved Used warranty travel with the boat, or is it return-to-base?
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John - I do not know who captaincook is but I know for a fact he is not the main man. An answer/statement to your query will no doubt be made soon but as such will not become open for response as a separate debate but will be purely made for clarification purposes.

I trust this may assist in the interim.


Terry
 
My advice is get a lawyer involved to write up a contract for care of the yacht. Usually it's
Not the boat that is the problem it's all the other stuff that Princess don't make. Most of what goes wrong then.

Warranty and boats: not worth the paper it's printed on.
 
LionsDen said:
John - I do not know who captaincook is but I know for a fact he is not the main man. An answer/statement to your query will no doubt be made soon but as such will not become open for response as a separate debate but will be purely made for clarification purposes.

I trust this may assist in the interim.


Terry
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Eh! Where was the assistance is your post?!?!
 
I am finding this all very odd, we have a 'CaptainCook' who appears to have a connection to Princess, but disappears, then 'LionsDen' alludes to a statement that will be made sometime in the future, that refuses any response, from the main man?? This is like an adaption of a Le Carre plot.

For heavens sake Princess simply explain what your used warranty covers & where, you are NOTcovering yourselves in glory.

Of course you are not obliged to, nor wish to have it debated, but step back and consider how many potential customers view this forum.
 
What do you get if you cross Essex Boat Yards with a Princess....

Bit of shuffling in the dark and a lost white stiletto. ;););)
 
Just to clear things up I was refering to any boat yard in Essex and not the company known as Essex Boat Yards.
 
petem said:
Eh! Where was the assistance is your post?!?!
Click to expand...
Reading between the lines, it looks like LionsDen as a Princess owner has had words with PYMS about this thread and encouraged them to come forward. This looks like an interim response from PYMS pending a more detailed one. LionsDen, please correct me if I'm wrong
 
Deleted User said:
This looks like an interim response from PYMS pending a more detailed one.
Click to expand...

Haha yes. You see, PMYS have a food chain populated by lots of middle managers, and non-boaters at the top. So someone now has to draft a post for this forum, then others chip in on the drafting and shuffle commas around, then someone more senior has to look at it, then the boss signs off, and then it gets posted, and maybe a few people are still on this thread to remember what all the fuss was about.

They don't get it. Generally if you can afford a motorboat with the price tags relevant here you own a business and/or you are the boss; you're not an employee. And you therefore struggle to digest PMYS's internal slowness. Makes you wonder, would you have to endure the same food-chain process if you had a £10k warranty failure on your boat, or can you get straight to the boss?

With Essex Boatyards, you have the mobile number of the two CEOs in your phone, and they are the shareholders as well. They give you a straight answer right there and then, and they don't have to ask anybody. It really strikes a chord with their customers who are "in the same space" of just making decisions rather than being the guy who has to ask the next guy up in the food chain. One day earlier this year I just had a concern about something with my sq78 when it was in Essex, so I really wanted it lifted out for an hour. With other dealers there would be teeth sucking, but with Essex Boatyards they just lifted it there and then, because the guys I asked own the crane.
 
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