woody001
New member
Now, who finds the staff at port solent marine super store R-U-D-E?
and isnt there shop a mess? Good mind to trip on something then sue.
and isnt there shop a mess? Good mind to trip on something then sue.
Port Solent Marine Superstore
- Thread starter woody001
- Start date
BrendanS
Well-known member
Every time I go in there I loudly announce to the staff that THE SHOPLIFTER HAS ARRIVED, after one experience where one member of staff went about telling all the others very loudly to watch me, as I'd been there for 15 minutes and hadn't bought anything. Anyway, after I'd spent 15 minutes finding what I wanted, I spend another 90 seconds scooping up everything I wanted, quite a few hundred quids worth, and made a point of paying for it with my Platinum card.
The twat was told by one of his colleagues that he was going to get himself into trouble one day.
The twat was told by one of his colleagues that he was going to get himself into trouble one day.
RogerRat
New member
Sorry to disappoint, I find them pretty helpful, just some of them inexperienced. Shop does get untidy but I think the punters are equally to blame..
woody001
New member
Few it's not just me then?
I brought a liferaft there, pretty heavy, it had a 10% discount on, i told my dad, i bet they dont discount it, unless we say it's got 10% of!
Guess what they didnt, the guy got really rude, told me iam lieing, so i walked him over to the part it says 10% of laftrafts etc
I then pretended my back was bad, so i couldnt possible lift it to my car, hehehhe he knows iam a fit lad (22) the sucker!!
other times i to feel like they think iam shop lifting, the young ones speak to me like sh*t because they are envious that i have a yacht at my age, the old ones speak to me like dirt because iam young or can't possibly have a yacht and must be wasting there time.
Another time i brought a GPS, it was broken out the box, took it back next day and asked for replacement, no sir, it's company policy we send them of, i pointed at a new one in the box and the law states i have 14 days for no question return, no we cant do that, i got very angry (not like me), i phoned visa/egg in front of them and told them what they had done and need to claim on insurance, they soon offered me the one of the shelf.
so any other ideas how we can wind them up?
I brought a liferaft there, pretty heavy, it had a 10% discount on, i told my dad, i bet they dont discount it, unless we say it's got 10% of!
Guess what they didnt, the guy got really rude, told me iam lieing, so i walked him over to the part it says 10% of laftrafts etc
I then pretended my back was bad, so i couldnt possible lift it to my car, hehehhe he knows iam a fit lad (22) the sucker!!
other times i to feel like they think iam shop lifting, the young ones speak to me like sh*t because they are envious that i have a yacht at my age, the old ones speak to me like dirt because iam young or can't possibly have a yacht and must be wasting there time.
Another time i brought a GPS, it was broken out the box, took it back next day and asked for replacement, no sir, it's company policy we send them of, i pointed at a new one in the box and the law states i have 14 days for no question return, no we cant do that, i got very angry (not like me), i phoned visa/egg in front of them and told them what they had done and need to claim on insurance, they soon offered me the one of the shelf.
so any other ideas how we can wind them up?
bilbobaggins
N/A
Simple enough! Find the name and postal address of the MD, copy/print all these responses, and send them to him. Let him know exactly who has been offensive to you, and ask him to comment....
Then post his response here.
Then post his response here.
[2068]
...
It's a bit of a lottery. Some of them have as much knowledge of boaty bits as staff at Aldi, some of them are very good. Normally, the ones that don't know point you towards those that do, and it kind of works okay.
Aladdins Cave is a different experience again. Every time I go in, the staff are standing around in group, focussed on each others conversation, frequently swearing as they gossip. If you do pluck up the courage to interrupt, you get six faces all turning to you at the same time. Gulp. The help and advice is good, though, just the style of delivery is a bit daunting.
dv.
Aladdins Cave is a different experience again. Every time I go in, the staff are standing around in group, focussed on each others conversation, frequently swearing as they gossip. If you do pluck up the courage to interrupt, you get six faces all turning to you at the same time. Gulp. The help and advice is good, though, just the style of delivery is a bit daunting.
dv.
No1_Moose
Active member
set off loads of their £1.99 fog horns, that should wind them up a bit. We've also been accused of lying when we tried to pay for a few £10 rope hanks. They insisted that they were not the £10 ones but were from the £20 box, only when we took the guy to the box and showed him loads of similar hanks in the £10 box did he reluctantly get off his perch and sell them too us.
fireball
New member
Ah - which Aladdins cave?
I've used the one in Chichester loads of times, and find them 100 times more helpful than the chandlery at Chichester Marina ...
I've used the one in Chichester loads of times, and find them 100 times more helpful than the chandlery at Chichester Marina ...
BrendanS
Well-known member
Sounds like some staff training is needed! Second the idea of sending the MD a copy of this thread.
[2068]
...
Swanwick... And I never said they weren't helpful, it's just with them standing around in a club it makes me reluctant to ask for help.
dv.
dv.
gjbentley
New member
Port Solent Marine Superstore reflects a shop whose main income is not through customers in the shop, but from processing mail & internet orders. Its appearance in places makes it look more like a warehouse, with little consideration towards visual display. Notice they have no shop window.
An electronic tag system would cut down on shop-lifting (it happens in all retail shops) and enable correct prices to be read. But the investment and effort for this is probably not on their agenda.
How do you get a knowledgeable, experienced and friendly yacht person to work in a shop ? Is it any surprise you get young lads who have so much to learn ? The advantage of small chandlerys is that the owner is the person who serves you.
An electronic tag system would cut down on shop-lifting (it happens in all retail shops) and enable correct prices to be read. But the investment and effort for this is probably not on their agenda.
How do you get a knowledgeable, experienced and friendly yacht person to work in a shop ? Is it any surprise you get young lads who have so much to learn ? The advantage of small chandlerys is that the owner is the person who serves you.
Gin
Active member
£1 ( used to be £2.50 but now reduced I think)online at Companies House gets the home address of all the directors/MD.
Recorded delivery thereafter to address spoils their breakfast and does it for me every time.
Worth it just for the fun of the reaction /forums/images/graemlins/grin.gif
Recorded delivery thereafter to address spoils their breakfast and does it for me every time.
Worth it just for the fun of the reaction /forums/images/graemlins/grin.gif
Poignard
Well-known member
I've never found them to be rude or unhelpful but, being young, I assume they know nowt! [I mean they are young, not me!]
KRG
Member
I've used them on many occasions, have a rumage around because they are not too good on their pricing knowledge either. I've found some quite unbelievable bargains, e.g. one item priced & charged 12.99 checked at other stores, 84.99 for the same thing. /forums/images/graemlins/cool.gif
Malcb
Active member
Always found them helpfu and certainly never rudel. I use them a lot as I only live 20 minutes down the road. Yes most of the junior staff could do with a bit of product knowledge training, but the more senior staff are seem to know their stuff and have changed items if and when faulty.
A lot of the mess is caused by customers IMO, I have seen customers unwrap items to look at them and then just dump them in a pile on the floor.
A lot of the mess is caused by customers IMO, I have seen customers unwrap items to look at them and then just dump them in a pile on the floor.
Hurleyburly
New member
Have to say I've found the Aladdin's Cave staff (Deacons) to be the most unpleasant I've ever come across in a chandlery and their stock leaves much to be desired.
By contrast Marine Superstore staff are pretty good and they do stock pretty much everything. Also their pilot book section is good for dreaming.
By contrast Marine Superstore staff are pretty good and they do stock pretty much everything. Also their pilot book section is good for dreaming.
Hazymoonshine
New member
Actually I have never had a problem with them either. bought Solent Tides, and noticed when I got home they had overpriced it as Solent Hazards - rang them and they credited it back to my card. Was in there last week, and my wife, after trying on just about every possible deck shoe - and size variation - bought a pair. Certainly anyone turning up just after we left would have been surprised at the mess in the shoe area. But, that was because the young guy helping just brought everything out and let her get on with it. Couldn't fault him on service or attitude.
H
H
Sans Bateau
Well-known member
When I was looking for a heater, I gave them a call to check out the prices of the Webasto products. Webasto produce a 'short' kit, no trunking, which is what I wanted.
When asked, the chap at PSMS said he'd find out. It was obvious his hand was over the phone as he asked one of the others, he replied about £xxxxx. I challenged his response, he then said its not an exact price. I then asked him if he could'nt be botherd to find the correct price.
There was no evidence to secure a sale out of me! I spent my £1200.00 with someone else.
When asked, the chap at PSMS said he'd find out. It was obvious his hand was over the phone as he asked one of the others, he replied about £xxxxx. I challenged his response, he then said its not an exact price. I then asked him if he could'nt be botherd to find the correct price.
There was no evidence to secure a sale out of me! I spent my £1200.00 with someone else.
copterdoctor
New member
Come on people what do we expect. Every couple of years I decide to give up sailing just because I'm sick of all the grief from the industry. Poor service, poor quality and a total lack of customer focus. It runs through the entire industry (including the yachting press). Most of us do not live in the same area as the appropriate trading standards, the BMIF is only there to protect it's members and the press will not take on it's advertisters.
we get to choose whichever source of bad service we find most convenient.
we get to choose whichever source of bad service we find most convenient.
Talbot
Active member
I got written (email) quotations from a number of shops for an expensive item and theirs was by far rthe lowest. When I went in to order it clutching the email, they refused to honour it. Havent been back in since.