Plastimo

[uforea]

Has anyone had dealings with Plastimo at Eastleigh as I am having a nightmare with them over a faulty Navman unit. Have I just caught them on a bad week or is this normal???

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[duncan]

they seem to have a problem with their supply chain - if it's not in stock they just know they have a problem so 'we will get you another...' is avoided

tender paddle part - don't know, don't know, .......took 5 months
anchor - don't know , don't know......got it elsewhere
shame 'cos it's is good and looks well priced in the book

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[Plum]

Yes, I had a problem with them a few years ago regarding a compass. In the end I went to Plastimo in France and got excellent service!!

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[miket]

I won't buy anything "Plastimo" after a problem with some fenders some years ago.
The product was rubbish and the customer service even worse.

Interestingly, I did a sea survival course a couple of months ago and they won't buy or reccomend Plastimo products.

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[steve_cronin]

A few years back....

I had a Navman plotter pack up. It developed horizontal lines across the screen. Cruisermart told me that Plastimo were exchanging them for updated ones, so:-

I rang Plastimo in Eastleigh.

"I understand that I can get a replacement off the shelf?"

"Yes sir, that shouldn't be a problem"

So I went down there and after I eventually found the place (on a trading estate) and got on to their car park (large trucks coming & going at speed) I ottk the old unit in and walked out immediately with a new unit plus a new double sided sealing ring since the original was destroyed removing the faulty unit.

End of story.

Steve Cronin

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[uforea]

Thanks for your replies which are interesting and which this forum is very good at providing. I spoke on the phone to Plastimo today and the faulty unit that I returned to them Special Delivery on Tues. last week will not be looked at until Tues. next week . But all credit to Pumkin Marine where I bought it from as they are sending a new unit so that I can sail this weekend. Hope this one doesnt fall over.

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[duncan]

hope you have a good weekends sailing

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