Not having the Volvo extended warranty - is it a risk?

[PEJ]

Volvo offer a 1 year warranty on my engines which can be extended by a further year if you get the first service done by an authorised volvo dealer. £2,000.00 plus VAT for the dealer to do it. About half that for Volvopaul to do it.

I am going to save my self a grand and take a chance on nothing going wrong in year two or if it does it costing less than a grand to put it right.

Do you think this is risky?

 

[Wiggo]

I have a sneaky suspicion that under EU consumer law, the warranty is two years anyway. They may be trying to sell you something you already have in law...

Someone will be along shortly to confirm, but I'm sure a mate found me the relevant legislation a while back.

 

[DAKA]

I would pay £1000 for the benefit of Volvo D4 warranty, not sure about other older models, there have been issues with D4s.

My engines are Cummins-Mercruiser sold by Cummins who gave a standard 2 year warranty and it didn't matter who serviced them, as long as they are serviced in accordance to the manufactures guidelines I thought the manufacturers had to give the same warranty something to do with restrictive trade practices.

BTW
Cummins-mercruiser also offer an extended 6 years warranty on major components which is worth knowing about for anyone thinking of a new boat/new engines.

 

[BartW]

I was very happy with the two year warranty, when one engine blok (D3) had to be replaced when it was 20 months old.

What engines do you have ?
£2000 seems high for a yearly maintenance, is this the standard price at "any" Volvo dealer ? did you asc a quote at another dealer ?
Other UK forumites might comment on the price.

With due respect to VolvoPaul ofcause, but I guess he must be overbooked with all the positive comments on here

 

[scottie]

can you buy a waranty for less than the £500. you save if so ?

 

[PEJ]

can you buy a waranty for less than the £500. you save if so ?

That is a very good question - anyone know?

They are D6 330HPs by the way. I got 3 quotes and to be fair £2K was the highest but the second was not much lower. VP's was way lower than both.

 

[Whitelighter]

It is illegal in the EU for amanufacturer to only give a warranty that is conditional on using their approved service agents.

Its the same with new cars, trucks - anything actually.

The only terms they can impose is that the work must be carried out by a VAT registered business or individual (dont know why, but thats the way it is), and the servicing must be done in accordance with the manfuacturers specifications, done on time and all parts muct be genuine parts from that manufacturer/approved parts from that manufacturers suppliers.

 

[PEJ]

@Whitelighter

The problem is I think it is a "free" extended warranty. I suppose if you are offering something for free you can impose any condition you like.

From the business point of view it is very clever.

 

[jimmy_the_builder]

@Whitelighter

The problem is I think it is a "free" extended warranty. I suppose if you are offering something for free you can impose any condition you like.

From the business point of view it is very clever.

That isn't the way it was explained to me when I bought the P42 - the warranty as standard was a two year warranty, but you did need to have the servicing done by them - ie as opposed to a one year warranty that's extended by a year when you have the service. To answer your original question - for the sake of it I'd get the service done by a dealer and then there is no question about your warranty position.

Cheers
Jimmy

 

[stelican]

Volvo offer a 1 year warranty on my engines which can be extended by a further year if you get the first service done by an authorised volvo dealer. £2,000.00 plus VAT for the dealer to do it. About half that for Volvopaul to do it.

I am going to save my self a grand and take a chance on nothing going wrong in year two or if it does it costing less than a grand to put it right.

Do you think this is risky?

How on earth can they justify£2k for the first annual service what exactly are they going to do
As far as I am aware they do an oil change to the drives and replace the anodes and as far as the engines are concerned change oil and filters inspect and replace service items if neccessary (mercruiser expect 5 yrs from belts)
Sounds like a rip off

 

[stelican]

How on earth can they justify£2k for the first annual service what exactly are they going to do
As far as I am aware they do an oil change to the drives and replace the anodes and as far as the engines are concerned change oil and filters inspect and replace service items if neccessary (mercruiser expect 5 yrs from belts)
Sounds like a rip off

But if you have a warranty claim outside of the 2 yr period ie new ECU they may look upon it favourably! worth considering

 

[[2068]]

If it were me, I would probably bite the bullet and stump up the extra cash for the official VP service to keep the warranty going for the second year.

£1000 sounds like a big reserve fund for repairs, but actually doesn't go very far on a D6 / DPH.

For example, an injector hoses, burns a piston and damages the cylinder wall. Liners are not replaceable. Short block = £9k + labour.

Fuel pump fails = £1800 + labour

etc. etc.

 

[hlb]

Well the first risk is Volvo engines, The second is Volvo mechanics. So if you can avoid both, you should be quids in.

Fit for purpose is the law. So an engine has to last for at least 6 years or so.

Won a court case once, an expencive pair of speakers. The shop said I'd abused them. But I'd taken my amp to the shop. So they knew the perpose.

My friendly sol said they had not a leg to stand on. No contest, it never went to court.

 

[[2068]]

Relying on the law to produce the right result is a sure fire way of going grey and becoming a lot poorer over months and years, especially if you're the first one to try and set the precedent.

Legal teams on both sides will collect their hourly fees, and even if you do win, the lottery of who gets awarded "costs" can easily wipe it out.

 

[Latestarter1]

Volvo Warranty

It is illegal in the EU for amanufacturer to only give a warranty that is conditional on using their approved service agents.

Its the same with new cars, trucks - anything actually.

The only terms they can impose is that the work must be carried out by a VAT registered business or individual (dont know why, but thats the way it is), and the servicing must be done in accordance with the manfuacturers specifications, done on time and all parts muct be genuine parts from that manufacturer/approved parts from that manufacturers suppliers.

Absolutely correct! Volvo appears to be writing their own (illegal) rules on warranty.

My gut feel is that Volvo probably comes in for an unwarranted level of criticism, which is bound to happen when you are in such a dominant position in Europe. That said the European dominance has led to them being out of step with the rest of the industry on warranty.

I am not sure what happens when, say a vessel from a U.S. builder comes to the U.K. as the engines are supplied to builders with the U.S. Two Plus Four package. Manufacturers build in warranty costs into their manufacturing overhead, so the price of two year warranty is factored into the engine price Volvo charges the boat builder.

The situation is far worse on re-powers, where I was asked by the owner of a Dutch motor cruiser to provide a matrix of repower options. For re-power Volvo only provide 6 months warranty and that only came out following much tooth pulling, which was almost as bad as getting an engine price. We wanted a price for the D6 280, not a common variant, dealer argued that I should spec D4, and that he did not WANT to quote me the D6 280 as he had insufficient margin, the warranty was the final straw.

Take a look at the Volvo website and just see if you can easily find their warranty statement terms and conditions, far more important to owners than Co2 BS....

Mr Flower Power, so you think that warranty would cover a fuel pump failure? Suggest you look at terms and conditions on non Volvo manufactured items.

Rant over, I have a particular liking for Volvo D4/6 and Volvo parts distribution is second to none. Warranty, they are not on Planet Europe.

 

[Bandit]

I understand that the Volvo Penta warranty on new boat and engine packages and on re powers of engines sold in the UK is one year plus a second year warranty provided the engines have been fully serviced by a Volvo Penta dealer within the first year.

Personally I would get a service at 12months and another at 24months by a Volvo Penta dealer to ensure all problems that arise are picked up during the warranty period, ie if a non Volvo Penta engineer picks up a problem in month 25 warranty does not cover this.

I assume your boat is on outdrives so the service needs to cover both engines and drives.

The parts will be broadly the same price if they are genuine Volvo Penta parts and oils.

As it is outdrives you will need to have the boat out of the water to service the drives do both quotes cover the same full service work? and do both cover the lift out?

Hoses and rams on the drives can be an issue and I would rather they were covered by warranty as they are not cheap.

Normally a non Volvo Penta engineer does not have a diagnostic palm top computer to read the engine and fault codes.

If you buy your pride and joy a new expensive car do you get it serviced by a franchised dealer or an independant ?

Personally if i had spent many times the price of a normal car on a new boat I would get it maintained in at least the full warranty period by a main dealer and make the most of the full warranty. Boat parts like car parts are not cheap, and what is the cost of a new engine? The same goes for the rest of the boat.

I drive an eight year old Toyota which has been serviced since new by the same main dealer who knows the car inside out with no issues, my brother inlaw has a BMW M3 about 5 years old which he gets serviced by a backstreet garage, he has saved servicing costs until he had a gearbox failure, backstreet man looking for a replacement box for 5 months then he had to take it to the main dealer who fixed it in a week and £5k.

 

[[2068]]

Mr Flower Power, so you think that warranty would cover a fuel pump failure? Suggest you look at terms and conditions on non Volvo manufactured items.

Huh? A Fuel pump is definitely part of the package, and is covered by warranty, at least here in Europe.

 

[Latestarter1]

Huh? A Fuel pump is definitely part of the package, and is covered by warranty, at least here in Europe.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS:
1. VOLVO PENTA DOES NOT MAKE ANY IMPLIED WARRANTY OF MERCHANTABILITY AS TO ANY PRODUCT OR PART,
WHETHER OR NOT THAT PRODUCT OR PART IS COVERED BY ANY EXPRESS WARRANTY CONTAINED HEREIN;
2. VOLVO PENTA DOES NOT MAKE ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF;
3. IN THOSE JURISDICTIONS WHERE IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ANY IMPLIED WARRANTY IS
LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTIES DESCRIBED IN THIS WARRANTY
STATEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
What is Not Covered by the Warranty
This warranty does not cover any of the following:
• Bosch fuel injection equipment or Bosch electrical components. These items are warranted separately by Robert Bosch.
• marine transmissions and other components that are not branded by Volvo Penta. These components may be warranted by
their respective manufacturers."

 

[[2068]]

05/2009 version of the doc for the International warranty doesn't have that clause in.

http://www.volvopenta.com/SiteCollectionDocuments/Penta/Warranty/warranty_statment_int.pdf


Edit: Looks as if the North American version does, so there is a fuel pump exclusion, but only for North America.

 

[yankee1]

warranty

pej

We are coming up on our first year and I recall we were quoted approx £300 per engine by Volvo service. £2000 sounds way too high. I will call them tomorrow and let you know what they quoted.