New handheld VHF Standard Horizon HX890E with moisture inside

Today I had a reply from the marine retailer that I bought the Standard Horizon HX890E. They have sent me a replacement which it also has condensation problems. The retailer has been taking advice from Standard Horizon UK/Yeasu and they are willing to refund me if I decide to return the replacement vhf unit. The marine retailer has been reasonable and I have nothing against them, but its frustrating to have two new vhf radios both suffering from moisture problems. (see the photo in my initial post); poor quality control and design is the main problem here.

"I can confirm that the issues with the
condensation building up behind the front panels is quite common
occuring for ALL types and brands of marine electronics operating under
a particular conditions even if they come with high waterproof rating so
it's not an issue that we experience only for SH devices. Because of how
the laws of physics work, the only way to completely resolve the problem
of the condensation is to optically bond the display in glass and as far
as more and more devices are being designed this way, there is still
quite a few models that don't come with optically bonded display and may
be prone to the condensation building up between the LCD screen and its
front panel especially when they are operating for longer period of time
in the humid environment with a significant temperature amplitudes.

The only way to remove the condensation when it occurs is to increase
the temperature within the unit so the condensation excess can evaporate
hence we recommended turning the level of backlight to maximum. Again
this is quite common resolution which works well for all sorts of
electronics."
 
It does seem from what I've seen a not unfamiliar issue with the HX890e. I've not heard similar issues with the lower model units (HX40, HX210e, HX300e)..
I'm currently using a new HX210e and I'll let you know if it starts to suffer similar issues to the HX890e
 
I am now on my third HX890 in 6 weeks after the first two became unreadable due to condensation when exposed to sunlight for a few minutes. Not impressed 😡
 
I have the HX890 too, so far no problems with it, I got it last October from the Marine Superstore in the UK, it has been reprogrammed onto the new Belgian channel allocation that came into force on 1st Jan 24.
I also got the GX2400 at the same time for the AIS receive function on it
 
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