Nasa marine

rivonia

rivonia

Well-Known Member
Joined
22 Sep 2008
Messages
3,248
Location
on the move as live aboard
Visit site
I cannot praise NASA MARINE enough. Our mast head wind unit gave up the ghost. NASA sent many many e-mails back and forth to us to try and solve the problem. However it was/is beyond repair and so we have ordered a new mast head unit. Once again they were so very helpful in many ways. So it is winging it's way to us.

Once again Thank you NASA MARINE
 
Glad to hear that, Rivonia. I had a very sorry experience of NASA's 'customer relations' a few years ago, but yours isn't the first recent post to suggest that things are much improved. I remain unconvinced about the wind unit (if open to more recent experiences), but think much of their kit represents excellent value.
 
macd said:
Glad to hear that, Rivonia. I had a very sorry experience of NASA's 'customer relations' a few years ago, but yours isn't the first recent post to suggest that things are much improved. I remain unconvinced about the wind unit (if open to more recent experiences), but think much of their kit represents excellent value.
Click to expand...

I returned my elderly depth display to them last week , posted Wednesday, had a phone call at 11 on Thursday morning saying they had replaced the display and tested the unit, unit received back yesterday. total cost about £30, so good service!
 
prv said:
Surely it would have been more helpful to make a unit that didn't fail in the first place? :)
Click to expand...

You're right, of course, but the people who buy Nasa kit seem to be able to cope with the huge inconvenience of getting up to the top of the mast frequently.
 
macd said:
Glad to hear that, Rivonia. I had a very sorry experience of NASA's 'customer relations' a few years ago, but yours isn't the first recent post to suggest that things are much improved. I remain unconvinced about the wind unit (if open to more recent experiences), but think much of their kit represents excellent value.
Click to expand...
I've never owned a NASA wind unit but have had Raymarines - they are not without problems either. On my next boat I intend to use 'woollies' and feel the wind on my cheek like a proper sailor.
 
Repair of my B&G masthead unit cost an enormous amount well over ten years ago. I know it was over 1000 but that may have been guilders, in which case about €500. You can buy a few new NASAs for that, even if you have to pay someone to put them up there.
 
I had NASA on my last boat and I have Raymarine on this one.

Even if they were the same price, I'd choose NASA next time. I don't rate the Raymarine kit or their service frankly. Overpriced and over-rated IMHO.
 
rivonia said:
But they do

Otherwise why are they still going strong after many many years. Also why is it that so many yachties praise them??

Must be you nature? See above post's
Click to expand...

But failure of Nasa masthead units is a frequent and regular feature of these and other forums. The fact that Nasa might be nice people to deal with or supply new bits quickly is irrelevant - the stuff should be built to be fit for purpose.
 
rivonia said:
As an aside to this. The mast head unit was despatched by NASA via UPS yesterday and it was delivered to our friends house in CYPRUS today. Hows that for service?
Click to expand...
That's brilliant. Something I always consider is after sales service. TBH I've had good service from Raymarine technical department as well.
 
ghostlymoron said:
I've never owned a NASA wind unit but have had Raymarines - they are not without problems either. On my next boat I intend to use 'woollies' and feel the wind on my cheek like a proper sailor.
Click to expand...

Certainly the cheaper policy, and not a bad one. When my wind unit died in short order about eight years ago, I did without for the next 30,000 miles or so, and can't say I missed a wind speed read-out one bit. The boat was perfectly capable of telling me what canvas it needed. For the most part all I missed out on was the means to join in bar conversations along the lines of "Did you get that x knot gust yesterday evening."

A straightforward Windex (or equivalent), mind, I wouldn't be without.
 
pvb said:
But failure of Nasa masthead units is a frequent and regular feature of these and other forums. The fact that Nasa might be nice people to deal with or supply new bits quickly is irrelevant - the stuff should be built to be fit for purpose.
Click to expand...

I have steered clear of wind indicators as everything I have read about them is that the transducers at the masthead are notoriously unreliable, regardless of which make you have.
 
You must log in or register to reply here.

Share this page

Top