MBY Customer Service Award

Wavey said:
Well, clearly they changed the rules. Maybe the powers that be could explain.

If I had known I'd have proposed "vas" for his excellent service in keeping us customers on here enthralled with his rebuild thread. :)
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I dont suppose there was anything stopping you putting him forward.
 
jimmy_the_builder said:
It's pretty clear, isn't it, that this award is aimed at companies that have customers. Not forums that have members.
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Yes, exactly. including Sealine forum in the shortlist, when virtually all intelligent people would read the description of the competition as meaning it doesn't include forums, just discredits the award. Even if Sealine forum were to win it, they wouldn't thereby command the respect that winning this award normally carries. There's no point in winning something if you didn't win it fair and square
 
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We did debate it ourselves and on this occasion we decided to let it go through as a finalist.

However, I would like to remind you all that we pick our winner based on the quality of service shown in the submissions not just the quantity of nominations put forward. In other words a nomination from a customer about a company he or she dealt with, which decided to replace a 10 year old piece of equipment free of charge even though it's out of warranty and then the MD got in his car and delivered it in person overnight so that the customer's cruising holiday wasn't ruined, will score more highly than a submission from a customer who bought a tin of antifouling online and was pleased that it arrived in the post on time.

Hugo
 
Hugo_Andreae said:
pick our winner based on the quality of service shown in the submissions not just the quantity of nominations put forward. In other words a nomination from a customer about a company he or she dealt with, which decided to replace a 10 year old piece of equipment free of charge even though it's out of warranty and then the MD got in his car and delivered it in person overnight so that the customer's cruising holiday wasn't ruined,
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A Forum ( no matter how good, and I am sure the Sealine Forum is very fine indeed at what it does for its members) simply cannot do any of this. I remain puzzled as to how they can have even been nominated, let alone make it into the shortlist. :confused:
 
Hugo_Andreae said:
We did debate it ourselves and on this occasion we decided to let it go through as a finalist.

However, I would like to remind you all that we pick our winner based on the quality of service shown in the submissions not just the quantity of nominations put forward. In other words a nomination from a customer about a company he or she dealt with, which decided to replace a 10 year old piece of equipment free of charge even though it's out of warranty and then the MD got in his car and delivered it in person overnight so that the customer's cruising holiday wasn't ruined, will score more highly than a submission from a customer who bought a tin of antifouling online and was pleased that it arrived in the post on time.

Hugo
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Hugo it's your choice and you can do what you want, but you damage the credibility of the award by naming a finalist that any intelligent reader can see doesn't meet the job description given. If Sealine forum wins, you will be laughed at.
 
G
Hugo_Andreae said:
We did debate it ourselves and on this occasion we decided to let it go through as a finalist.

However, I would like to remind you all that we pick our winner based on the quality of service shown in the submissions not just the quantity of nominations put forward. In other words a nomination from a customer about a company he or she dealt with, which decided to replace a 10 year old piece of equipment free of charge even though it's out of warranty and then the MD got in his car and delivered it in person overnight so that the customer's cruising holiday wasn't ruined, will score more highly than a submission from a customer who bought a tin of antifouling online and was pleased that it arrived in the post on time.

Hugo
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So Hugo, what did the Sealine Forum replace, and who is the MD that got on his bike to deliver the part?
 
I have no problem with the view that the Sealine Forum shouldn't have been short listed but I am not so keen on the suggestion that those that disagree are lacking in intelligence. Just saying :)
 
jfm said:
Hugo it's your choice and you can do what you want, but you damage the credibility of the award by naming a finalist that any intelligent reader can see doesn't meet the job description given. If Sealine forum wins, you will be laughed at.
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A little harsh perhaps?

They have been nominated and stand as much chance winning as any of the other nominees.

Some may not agree with them being there but they are now.
 
In the last few weeks I have received a number of emails from various sources asking me to nominate them or their organisation for this award.

Am I alone in thinking it seems a bizarre situation when a business could provide an average service all year but it appears that as long as one of their customers is articulate and happy to nominate them, they are in with a chance of winning the Garmin Customer Service Award?
 
Greg2 said:
suggestion that those that disagree are lacking in intelligence. Just saying :)
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You're twisting my words; that isn't what I said. My comment related to interpreting the wording used in the award's description (as quoted by Jimmy above).

I'm happy to hear the contrary view if anyone really thinks it. In the entire c.15 year history of this forum can anyone think of one instance where members/ posters have been referred to as "customers"? I can't.
 
LOL, Hugo is walking on thin ice here, I reckon.
Does being customers entitle us to arrange a class action against YBW for having lost the epic "exploding bog" thread, together with other memorable stuff...? :D
 
jfm said:
You're twisting my words; that isn't what I said. My comment related to interpreting the wording used in the award's description (as quoted by Jimmy above).

I'm happy to hear the contrary view if anyone really thinks it. In the entire c.15 year history of this forum can anyone think of one instance where members/ posters have been referred to as "customers"? I can't.
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Okay, fair comment. Just the way it appeared to come across.

For what it is worth I fully understand the argument that a forum doesn't fit the criteria but I happen to think that there might be a case to be made, depending upon how the particular forum is constituted and operated. For example is there not an argument to say that YBW go above and beyond in providing this (free) forum for their customers and anyone else that wants to join in? Okay, it might serve their commercial interests but whether or not they get the return on their investment might be debatable and it is certainly something that we (the 'customers') value.

Just an alternative point of view to add to the debate :)
 
Well, common sense prevailed at the MBY awards this evening, and the Garmin Award for Customer Service went to Clipper Marine.

Personally, I think the Judge's Special Award should have gone to Jack for his demonstration of sartorial individualism... :D

B7L87lEIIAAU45j.jpg:large
 
pity he is not here to answer! his award should should be for getting up at 0600 and hot footing it to Gatwick for a 0930 to Saint Lucia! thats after leaving at 1am this morning!
 
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