Major Catastrophe
Well-Known Member
Deleted.
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Mailspeed Marine
- Thread starter Major Catastrophe
- Start date
LittleShip
Well-Known Member
Major Catastrophe
Well-Known Member
After I posted I got a reply to my rather angry email I sent them earlier.
I'll give them one more chance. In fact, I have given them 7 days.
I'll give them one more chance. In fact, I have given them 7 days.
Sneds
Well-Known Member
Intriguing stuff
Major Catastrophe
Well-Known Member
See post #33
In post #47 on the 14th April, they invited me to email them, which I did and resulted in me getting the stand, but then they forgot about the valuable c-map I had paid for.
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David of Essex
Well-Known Member
Hi Major Catastrophe
Hope that your problems with Mail Speed are sorted out quickly to your advantage. I would not be having any dealings with that company after making all the helpful and great staff at Burnham on Crouch redundant.
David
Hope that your problems with Mail Speed are sorted out quickly to your advantage. I would not be having any dealings with that company after making all the helpful and great staff at Burnham on Crouch redundant.
David
Major Catastrophe
Well-Known Member
Needs must, the place was, I assume, losing money and a decision had to be made. I work with retailers every day and it is awful when one rings me and asks me how to break the news to loyal and dedicated staff that a shop has to close, or some have to be made redundant. Listening to an owner crying on the phone is not what you'd expect, but sometimes a few have to go to save the rest.
Retail has been in crisis for 18 months now and it is not getting any better. I had a meeting with two retailers yesterday, one has over forty shops and is in a voluntary arrangement and the other has just downsized from five to two and made eleven staff redundant, a decision he should have taken five months ago, but didn't because he hoped things would get better. Some of the staff had been with him for fourteen years and were part of the family.
The fact Mailspeed closed an outlet does not affect it taking 3 months to fulfil my order.
carlton
Well-Known Member
It could if they were having problems paying suppliers before they'll release the goods. Not saying they are having difficulties, but if their cashflow's dried up a bit that would explain it. Hope you get a positive solution soon.
Major Catastrophe
Well-Known Member
No, they have recently been bought out and appear healthy. It is their administration that is disgraceful. The customer services person who was dealing with it, just dropped the case and forgot about it. The new one, who contacted me yesterday, knew nothing about it.
Kilter
Well-Known Member
"customer services" an oxymoron in this case surely?
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Major Catastrophe
Well-Known Member
Kilter
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Morpheous
Well-Known Member
In the interests of balance & fairness etc
I should say that I have used them on several occaisons and never had a problem. Always found them prompt and competitive. These things happen and it's always a pain. It would be a shame for a supplier if they struggling to go over the edge. I would rather see lots of suppliers, competing in a heallthy market. Better for boating in general. One would hope that when service has been bad they can take this on board and improve for the future.
BTW, no connection them commercially!
(Lights touch paper, steps back
)
I should say that I have used them on several occaisons and never had a problem. Always found them prompt and competitive. These things happen and it's always a pain. It would be a shame for a supplier if they struggling to go over the edge. I would rather see lots of suppliers, competing in a heallthy market. Better for boating in general. One would hope that when service has been bad they can take this on board and improve for the future.
BTW, no connection them commercially!
(Lights touch paper, steps back
)Major Catastrophe
Well-Known Member
In the interests of balance & fairness etc
I should say that I have used them on several occaisons and never had a problem. Always found them prompt and competitive. These things happen and it's always a pain. It would be a shame for a supplier if they struggling to go over the edge. I would rather see lots of suppliers, competing in a heallthy market. Better for boating in general. One would hope that when service has been bad they can take this on board and improve for the future.
BTW, no connection them commercially!
(Lights touch paper, steps back
No need to step back. If you read the PBO thread - I posted the link above - there are some good experiences as well as bad.
But that doesn't excuse poor customer service.
I bought the plotter in February, I have been into their Warrington store, had a number of telephone conversations with the manager, sent and received emails from them, posted on PBO and even got a response from them on the thread and I am still waiting three months later for the C-map.
Morpheous
Well-Known Member
I hadn't read the full PBO thread - and completely agree nothing excuses poor customer service. Good luck with it!
