tolhurstorganic
Well-Known Member
Lopoplight-good service
Like to give credit where it is due. Tricolour 2nm masthead light failed within two weeks pre-launch of my Pinky Ketch I had had it on test for several weeks prior to stepping mast in April 2011., The supplier Improducts replaced FOC without question although they wanted failed unit returned which was no problem as the mast was down.
The replacement unit lasted only one night, the green and red sectors failed although the stern sector was still operational, this was the same failure as the first unit. I contacted Improducts who directed me to the Lopolight website who have a service facility. Here I was able to fill out the online form and email it to them; the form allows a tick-box to appropriate the actual fault and asks for the serial number of the unit. This I was unable to provide as it would mean a trip up the mast which I only wish to do once, I explained this on the form. I had an email acknowledgement by return, followed by an email a day later saying that a new unit had been despatched to me. This arrived two days later. I understand that a modification was made last April to these units to rectify this fault, only time will tell if the unit is as reliable as it is supposed to be. In theory it appears that Lopolight will continue to replace faulty lights within the 5 year warranty period but the limiting factor is how often I wish to climb the mast, if it were to fail again it would probably replace with another brand although most other users seem to be satisfied with the brand.
Like to give credit where it is due. Tricolour 2nm masthead light failed within two weeks pre-launch of my Pinky Ketch I had had it on test for several weeks prior to stepping mast in April 2011., The supplier Improducts replaced FOC without question although they wanted failed unit returned which was no problem as the mast was down.
The replacement unit lasted only one night, the green and red sectors failed although the stern sector was still operational, this was the same failure as the first unit. I contacted Improducts who directed me to the Lopolight website who have a service facility. Here I was able to fill out the online form and email it to them; the form allows a tick-box to appropriate the actual fault and asks for the serial number of the unit. This I was unable to provide as it would mean a trip up the mast which I only wish to do once, I explained this on the form. I had an email acknowledgement by return, followed by an email a day later saying that a new unit had been despatched to me. This arrived two days later. I understand that a modification was made last April to these units to rectify this fault, only time will tell if the unit is as reliable as it is supposed to be. In theory it appears that Lopolight will continue to replace faulty lights within the 5 year warranty period but the limiting factor is how often I wish to climb the mast, if it were to fail again it would probably replace with another brand although most other users seem to be satisfied with the brand.
