Lewis_56
New Member
As an actual customer they’ve replied to every email I’ve sent them within 24 hours. My questions are clear about a specific policy with all the details rather than speculative. I can’t find anything specific in my policy (underwritten by Allianz) which mentions lithium or diy electrics. It does require you to inform them of modifications, but as far as I could see from reading it the only specific exclusion is structural modifications.
They are set up as a business to use their web quote process rather than deal with emails - which might be why they are often cheaper than someone who is answering speculative emails. When I have emailed them they have on two out of three occasions explained where on their web form I should be ticking. The other time they called me back to clarify something.
I’m not here to do a sales job for them but it seems like they MIGHT actually offer a product you want if you are willing to adapt to their approach, when ironically most of the providers who work the way you want simply say no.
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