Emjaytoo
Well-Known Member
... has to go to Lakeland!
Last year we bought a Cobb Barbeque from Lakeland and have been really pleased with it - see previous threads about Cobbs.
Over the weekend I got it out of the garage, unzipped the carry bag to check it over and discovered, horror of horrors, we hadn't cleaned it after it's last use at the end of last year. The result was that the non-stick cooking tray had rusted.
SWiMBO called Lakeland yesterday, explained the problem and enquired as to whether we could order a replacement. The woman was unsure and said she would get back to us today. Just had the 'phone call to say they can not get hold of a replacement cooking tray, so will we accept, at no cost to us, a replacement Cobb. When SWiMBO said were away from the weekend for a week, the woman said "no problem, we'll get it couriered to you tomorrow!
We have always thought Lakeland are a good company, now we know they are an excellent company!
Last year we bought a Cobb Barbeque from Lakeland and have been really pleased with it - see previous threads about Cobbs.
Over the weekend I got it out of the garage, unzipped the carry bag to check it over and discovered, horror of horrors, we hadn't cleaned it after it's last use at the end of last year. The result was that the non-stick cooking tray had rusted.
SWiMBO called Lakeland yesterday, explained the problem and enquired as to whether we could order a replacement. The woman was unsure and said she would get back to us today. Just had the 'phone call to say they can not get hold of a replacement cooking tray, so will we accept, at no cost to us, a replacement Cobb. When SWiMBO said were away from the weekend for a week, the woman said "no problem, we'll get it couriered to you tomorrow!
We have always thought Lakeland are a good company, now we know they are an excellent company!
