Lenser P7 torch problem

[MoodySabre]

Having not used it for a couple of years I now can't get it work. With new batteries the light is very dim. The switch is permanently on so is obviously a problem. In view of its many functions I am assuming that there is a PCB in the switch and that it is duff. It's not worth repairing unless someone has the same model with a duff LED but an OK switch.

I guess that small waterproof very bright LED torches have moved on since I bought this fairly expensive item.

 

[sarabande]

IIRC there's a 5 year warranty ? Also a known problem with the switch

p7 ledlenser problem | Candle Power Forums

Give Lenser and email, and see if they will replace ?

 

[MoodySabre]

IIRC there's a 5 year warranty ? Also a known problem with the switch

p7 ledlenser problem | Candle Power Forums

Give Lenser and email, and see if they will replace ?

I‘ll have a look for the invoice. Things that you thought were only 4 or 5 years ago often seem to be 10!

 

[lustyd]

Definitely give them a call. I had a duff one from Exposure which turned out to be 4 years old. Sent it in and they returned it working. I called to ask about charges etc. and they laughed. Some expensive things are worth the extra cost to support great businesses

 

[FairweatherDave]

Can't remember the details but I was well impressed with their customer service when I contacted them re my torch. Got a replacement FOC

 

[Keith-i]

Ditto the above. I had the same problem with it always glowing dimly and never truly switching off. They replaced mine FOC

 

[MoodySabre]

I’ve sent it to them. ??

 

[sarabande]

Best of luck MS. Let us know how you get on please.

 

[ghostlymoron]

I've just taken delivery of a torch made by HR. First impressions are very good -powerful, waterproof and various modes including SOS. Only cost about a tenner. A few years ago this would have cost many times this amount.

 

[MoodySabre]

I have received my torch back from Lenser with a compliments slip saying:
Warranty expired
Not in warranty
REPAIRED WITH A NEW SWITCH

no charge.

how excellent is that!
Thank you for encouraging me to send it back.

 

[bignick]

I’ll have to start doing this! I’m now on my third one, since the previous two have failed in the same way..

 

[sarabande]

Forum winner ! Well done to you, and to Lenser. Builds reputation.

 

[lustyd]

Thought that might be the outcome, definitely worth supporting good businesses who support you back!

 

[ghostlymoron]

I’ll have to start doing this! I’m now on my third one, since the previous two have failed in the same way..

I'm surprised how many people don't exercise their consumer rights.

 

[bignick]

... Over a period of about 15 years

i wouldn’t have expected them to honour a warranty after 3-4 years. Hence my comment.
if they’d failed after 6 months then obviously they would have gone back from whence they came!