Kindle problem

[Spuddy]

The screen has gone weird on my kindle. Bottom half does show content but top displays the welcome screen and doesn't alter. I expect it's had one knock too many and is now a chuckaway as out of warranty. Worth asking in case anybody has a trick to sort it out?
Thanks for any tips.

 

[markdj]

Phone amazon, they will replace it for you, even if not under warranty, probably.

 

[Spuddy]

OK, will give them a try. Thanks

 

[elton]

Useless those Kindle things, because they can't be used to light the fire when you're finished reading them.

Quite annoying really, because the name does suggest they could be used as kindling.

 

[Fantasie 19]

The screen has gone weird on my kindle. Bottom half does show content but top displays the welcome screen and doesn't alter. I expect it's had one knock too many and is now a chuckaway as out of warranty. Worth asking in case anybody has a trick to sort it out?
Thanks for any tips.

You tried any of these?? I'd have a go at a reset and if that didn't work contact Amazon... let us know how it goes?

 

[Spuddy]

Tried the resets etc but no joy.
Contacted their support line who confirmed it's not rescuable and offered discount on a replacement. This time I went for the basic model and replacement cost just over £50.
They want the bust one back; makes sense to justify the discount. Will miss out on test as firewood though.
All the content will be auto transferred it seems.
It's been worth it for two years ( just about) but will try to remember to be a bit more careful in future.

 

[Fantasie 19]

Tried the resets etc but no joy.
Contacted their support line who confirmed it's not rescuable and offered discount on a replacement. This time I went for the basic model and replacement cost just over £50.
They want the bust one back; makes sense to justify the discount. Will miss out on test as firewood though.
All the content will be auto transferred it seems.
It's been worth it for two years ( just about) but will try to remember to be a bit more careful in future.

...that's pretty good... well done them..... I'm guessing you don't have any non-Kindle/Amazon content on there you need to back up before you send it off??

 

[Spuddy]

No, Currently a bit beyond me techie wise. Mean to get around to loading up content from other sources in the future.

 

[Fantasie 19]

No, Currently a bit beyond me techie wise. Mean to get around to loading up content from other sources in the future.

No worries - just thought I'd put in a reminder....

When you get going again - consider downloading a little PC application called Calibre - absolutely the dogs nadgers for handling Kindle content/backups/file conversion etcetc

 

[Spuddy]

Thanks for the link, Fantasie.
As it happens, I was trying to download summat from outside Amazon in a first brave attempt but it didn't go through. I'll look at Calibre and then go back and take the kindle by surprise

 

[adam24]

I am having issues when I try to transfer books to my Kindle fire from Calibre. Calibre shows they are on the main memory, but when I go to my ...

 

[Fantasie 19]

I am having issues when I try to transfer books to my Kindle fire from Calibre. Calibre shows they are on the main memory, but when I go to my ...

My what??