Jimmy Green Marine Website

[Wilfred27]

I’m wondering if other folk have found this to be a difficult website to navigate When placing orders? I recently tried to order a simple mooring strop - the usual format with galvanised eye at one end and a loop for deck cleat at the other - and due to my mistake I ended up without the deck cleat loop.
, which of course is now useless.
The thing is I’m old, agreed (79), but thankfully still with most of my marbles and still sailing and gentle alpine mountaineering every year and adequately computer savvy - but have other people found similar problems? This is NOT in any way a criticism of JGM and the excellent quality of their work. JGM have served me exceptionally well over a number of years when previously I sent them snail mail letters & sketches to work to - it’s just that I’m wondering if my website ordering navigation problems are common - or is it just me on a bad

 

[[70521]]

Nope...

If you are struggling with it, either email them or lift the phone. Their customer service is outstanding!

I emailed them about something quite unique at 0800 on a Sunday and had a reply by 1000.

 

[graham]

I would give them a ring explain you didn't get what you needed and be honest that your not sure if the mistake was yours or theirs.

My bet is they will be helpful in some way.

 

[PaulRainbow]

Not withstanding any of the above advice, you are covered by distance selling regulations and entitled to a refund. My guess though, if you contact them they'll gladly put it right for you.

 

[duncan99210]

I’ve recently emailed them about some connectors for an ancient Plastimo furler. We thought that they had s9mething to d9 the job, so I ordered it. Turned out that my furler is even more ancient than we thought and the bits didn’t fit. They were happy to accept the returned items for a full refund. Can’t fault them at all and was a painless process throughout.

 

[Kukri]

I also struggle with Jimmy Green’s website.

It is very far from “intuitive”. A search for “blue Liros racing Dyneema” returned more than eight hundred answers! I also agree that they are excellent on the phone.

 

[KompetentKrew]

Not withstanding any of the above advice, you are covered by distance selling regulations and entitled to a refund. My guess though, if you contact them they'll gladly put it right for you.

I thought the DSR had an exception fro custom-made stuff, which this would appear to be?

 

[Daydream believer]

Web site aside , If it is 3 strand, is the rope long enough to ask someone to splice a loop in the rope for you? It is after all a very basic splice. Well worth learning how to do it yourself perhaps. Handy knowing how, so that one can tidy up frayed rope ends etc

 

[Poignard]

Not withstanding any of the above advice, you are covered by distance selling regulations and entitled to a refund. My guess though, if you contact them they'll gladly put it right for you.

If he has something made to order, he has no automatic right to a refund unless it was not as ordered or defective; which is only fair to the seller.

 

[lustyd]

Their website is the reason I've never bought from them. I get why there has to be some complexity, but it's been implemented very poorly. Even the cookie popup prevents their menu from working, leaving me thinking the site is down half the time. There's no good reason that site would even have a cookie popup so this is a terrible implementation from someone.
Sadly they are one of the few places that carry enough colours of enough ropes to kit out a full yacht so I may shortly be forced to buy from them.

 

[PaulRainbow]

I thought the DSR had an exception fro custom-made stuff, which this would appear to be?

If he has something made to order, he has no automatic right to a refund unless it was not as ordered or defective; which is only fair to the seller.

Yes, of course, i forgot it was custom made.

I'd still imagine Jimmy Green would put it right for the OP though.

 

[Poignard]

Yes, of course, i forgot it was custom made.

I'd still imagine Jimmy Green would put it right for the OP though.

Oh I'm sure they would be helpful, I have always found them to be.

 

[Neeves]

As a 79 year old you will recall the days when this was exactly why you had a phone - to enable you to speak to someone

Jonathan

 

[Wilfred27]

Yes, of course, i forgot it was custom made.

I'd still imagine Jimmy Green would put it right for the OP though.

Thanks for the comments guys - unfortunately their offered help is to give me 10% reduction on a further order and free postage as the “mistake” on the custom ordered part was mine. I really do suggest you phone-in or post-in an order. I’m about £60 down with a useless bit of half-spliced 8 plait rope. Live & learn I guess?

 

[Wilfred27]

Web site aside , If it is 3 strand, is the rope long enough to ask someone to splice a loop in the rope for you? It is after all a very basic splice. Well worth learning how to do it yourself perhaps. Handy knowing how, so that one can tidy up frayed rope ends etc

Sadly it was 8 plait rope and not long enough to recover by splicing my own deck cleat loop.

 

[PaulRainbow]

Thanks for the comments guys - unfortunately their offered help is to give me 10% reduction on a further order and free postage as the “mistake” on the custom ordered part was mine. I really do suggest you phone-in or post-in an order. I’m about £60 down with a useless bit of half-spliced 8 plait rope. Live & learn I guess?

That's rather disappointing, especially as their website is clearly over complicated (as evidenced by comments in this thread), If you paid by credit card or Paypal, might be worth a word with them.

 

[Neeves]

I might, actually I would, point them to this thread.

Send the person to whom you have talked a link to this thread - then ring them up and talk to them.

It does not appear they are do g themselves any favours - as they get good reports otherwise.

Jonathan

 

[Bodach na mara]

Sadly it was 8 plait rope and not long enough to recover by splicing my own deck cleat loop.

I have found that 8 plait easier to splice than 3 strand. You will lose about 15 inches to make a splice to go over a 8 inch cleat. The instructions can be found on the JGM website. I have done a few over the years. The first was untidy as I lost track of which strand was which but it held. The second one that I did was difficult as I was using a length of old rope that I found in a skip. Not advisable as old rope is tightly bound and the strands are hard to separate for the tucks. That one got a loop whipped in to the other end and has served as a grab rope on the centre cleat of my finger berth to make berthing easier. After that one I splashed out on a 2 metre length of new 12mm stuff from the remnants bin and made a short hitching rope with two slices for practice, before making up another mooring strop in the days when I still used a mooring.

When I say that the splice is easy I admit that it takes care and a system of marking the 8 strands. I am also 79 by the way.

 

[Greenheart]

I remember looking at Jimmy Green's seemingly comprehensive chain/warp page.

I can't remember exactly why, but I ordered from Seamark Nunn in the end.

Among Jimmy Green's chain/warp splice images, I found this...

...is it a comparison of how it will look if you attempt it yourself, versus if you let Jimmy Green do it for you?

 

[LadyInBed]

Sadly it was 8 plait rope and not long enough to recover by splicing my own deck cleat loop.

You could always splice ON a length with an eye splice already in one end, maybe from the rope you are replacing. If that eye is worn, take an unworn length from the middle and splice an eye into it.