Is it me, or is it a little unreasonable.

Daydream believer

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When I returned after nearly 3 weeks away, on the day I notified I would return, I had a sligfhtly differnt problem.As I entered my berth, I found my lines had been tensioned tight so I could not pick them up. I only found this out as I tried picking the spring line with a boat hook and being singlehanded this was a major problem. A bit of brute force managed to stop the wind catching in the sprayhood. A quick dash back to the cockpit for an extra line to loop over the pontoon cleat and then sort out the lines. To say I was unhappy was compounded when I was told my berth had been used the day before by a boat that had mad a mess entering the lock, so a marina member was sent to assist them into my berth and he passed my lines for them to use. When I went to the office to complain, I was greeted by "We sent an email this morning to say my lines had been altered". I started sailing at 7.30 and they sent the email at 10.30. They failed to mention this when I contacted the lock before entry and again failed when in the lock. When I said I do not receive emails on my phone, I had not seen this message and said this message had no guarantee of being received. Why did they not telephone or send a text, both more reliable to ensure the message was recieved. Later the young man who helped the boat into my berth and the following day was told to tidy up my lines, came to apologise for his error. He explained the day before was his first day working there and he had no experience of boats. He thought tidying the lines meant they should be tight due to no knowledge or training. I accepted his apology and then spent some time explaining how a boat is moored, showed him over my boat and said at sometime in the future I would take him out sailing. The following morning I spoke to the marina manager about the problem to ensure any message must be known to be recieved by the owner, even if done multiple times, and this was going to be made known to all staff. I am expecting a free high pressure washdown when lifted later this month, which the manager said may be possible. Basically no cost to the marina to keep an owner happy.
I wonder if they will bother to send you a renewal contract next year ;)
 

Moodysailor

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Ok there is no VHF and all gone by 5. However ill most certainly allways email or text just to avoid similar again. Just to make my life easy.

Steveeasy

Same at our marina currently, an email or call during the day before just helps you sleep a bit better the night before coming to your home berth ;-)

If you haven't already picked up from the other threads, if you leave lines on your berth, do not assume they will be there or in the same position when you return. It's easy for me to say behind the comfort of my computer screen, but we always take our lines with us and rig them from the boat on return. Sometimes (mostly) we are lucky and there is someone around to help us with lines, other times we have to do it short-handed - not always easy on a long keel, 44' ketch with a lot of windage, but that's what fenders are for....
 

steveeasy

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The general theme is communication which I fully accept. Ill be ensuring i do this in the future. I never leave lines on my or the allocated berth to avoid any issues.
Steveeasy
 

johnalison

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My lines are shackled to the pontoon. It would be tiresome to a degree to unshackle all four of them every time I went out for the weekend, and then come back to find no lines to pick up, made worse by our marina's mooring hoops in place of cleats. We always removed lines when going off for an extended period but their value doesn't even approach the £200 of the other poster's silken cords.
 

XDC

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their value doesn't even approach the £200 of the other poster's silken cords.

A bit snide!

Two bow lines both longer than I'd like but the pontoon cleats are strangely placed, two near full length springs, one stern line, two initial pick up lines with bowlines pre-tied so that my 5'1"" wife can just step through the gate as it goes past the end of the finger, drop a stern line over a winch, walk forward, drop the other line over the centre cleat, I motor gently against them whilst she calmly walks towards the bow on the pontoon ... I do the same on the boat, actual shore lines calmly passed and cleated off, initial pick up lines removed.

16mm. 12 metre boat. Go figure.

Compared to the shouting and revving we witness we think we have it pretty well sorted ... we'll, our neighbours say we have ?
 
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