Important Consideration: Synthetic Teak Decking Warranties

[jfm]

1. Consumer Rights Act (CRA) Expectations:
   • ...If consumers believe the imagery of completed decks implies comprehensive coverage under the warranty, they could argue their expectations were not met.

Do you realise what you wrote there? On a public forum, you're giving any of your end-customers customers who might be dissatisfied with the installation some excellent ammo to sue you. You're admitting that websites showing completed decks, including your own, create a legal basis for the end-customer to pursue the deck manufacturer. Your choice to shoot your feet as much as you wish, but unbelievable...

 

[47GC]

I think this whole deal is a joke! Is it April the 1st. 2025 is flying by!

 

[Sticky Fingers]

This is the most entertaining thread for years! I’ve nothing useful to add but I’m enjoying the read.

 

[Tranona]

Its not difficult to compare product warranties of the brands with their product websites and decide if a customer might think the fitted decks might be guaranteed as opposed to a piece of pvc material that is not even welded into a deck shape. Well here is the two leading brands for you to make a judgement if there is any discrepency....... Do you still think it meets CRA expectations and that the website marketing matches the product material warranty?????Material Guarantee Registration | Flexiteek Global and https://www.permateek.com/wp-content/uploads/2021/11/Permateek-Product-Warranty-2021.pdf

Seems pretty clear to me. They both state clearly what their warranty covers.

I think you misunderstand the role of the CRA. it does not police what consumers might expect from a product or what is covered by a warranty. It simply lays down the process for a remedy if the product fails to perform. It clearly states that redress is from the seller, even if s/he had no part in making the product. I have given earlier what the main tests are. The buyer has bought a finished deck which he has seen in promotional material, some from makers of material, some from intermediaries and some from installers. Usually he buys from an installer so any action he takes is against the installer because the contract is with him. He has no direct interest with the manufacturer of the material nor intermediaries such as yourself who might make the panels. This is no different from the vast majority of consumer products where there is a supply chain but the consumer only buys from the final point.

I really cannot see what your problem is. You entered the business in the knowledge of how it works. If your product is good and your installers are good you should not have dissatisfied customers. I don't see how slagging off your competitors who present their offering in the same way as you makes any sense.

If you want advice on how you might resolve a dispute as you indicated in your first post then say what it is as there are several people here who can comment authoritatively based on the information you provide

 

[ylop]

Its not difficult to compare product warranties of the brands with their product websites and decide if a customer might think the fitted decks might be guaranteed as opposed to a piece of pvc material that is not even welded into a deck shape. Well here is the two leading brands for you to make a judgement if there is any discrepency....... Do you still think it meets CRA expectations and that the website marketing matches the product material warranty?????Material Guarantee Registration | Flexiteek Global and https://www.permateek.com/wp-content/uploads/2021/11/Permateek-Product-Warranty-2021.pdf

The flexiteek uk site shows videos of whole yachts and ribs. Do you think consumers might mistake flexiteek as making the whole vessel? And therefore flexiteek material guarantee covers the whole boat?