How to deal with complaints.

hlb

hlb

RIP
Joined
16 May 2001
Messages
26,773
Location
Any Pub Lancashire or Wales
Visit site
On the advise from the forum I rang mailspeed for a Glomex TV ariel, the web site was not clear on the different models or fittings supplied. The girl said she'd get an "expert" to ring back.:confused:

No one did.

On the web page, the MD says he wants to give super service and to email him personally with any problems. So I did. simon@mailspeedmarine.com. Copied and pasted so I doubt if a mistake.

Back comes the reply, it dont exist.

Anyway I got a Status from the local caravan shop for half the price.:p
 
I have found caravan places are much cheaper, bought two battery boxes, identical to "marine" ones, half the price of chandlers, even online chandlers.

Most of these online type chandlers etc, never call back. How they run a business is beyond me. Maybe they got a MBA or something.
 
Searush said:
Hi Haydn,
The point about the digital signal is important. N Wales is going all digital NOW!
Click to expand...
..........................................................................

I've been reading up, apparently whether analog or digital, makes no difference as far as the ariel is concerned. Except of course it now has to pick up about 90 channels instead of about 4.

A boat is always in about the worse position on eath, so whatever method used, it's always going to be iffy. There are some good tips in the Status instalation book, that I'd never thought of. Though following them all makes it more or less imposible to fit.
 
In general, the hype about "digital" aerials is just a marketing gimmick to sell more aerials.

The overall frequency band that TV transmissions has not changed therefore the aerials you need do not change.

There may appear to be more channels, but these use digital techniques to compress (mulitplex) them into the same space that a single "analogue" channel occupies.

Older generation aerials were designed to received signals from a specific transmitter and used the term "Group" to refer to this, so for example Crystal Palace in London is a Group A transmitter. Therefore you used to have to use a "Group A" aerial to get the best reception. However the sensistivity of modern TV receivers and aerials have improved so recent aerials are broadband and are not tuned to a specific group.

Portable/Caravan/Boat aerials should always be broadband as you move around between transmitters. If you already have a broadband aerial then you do not need to change for a "Digital" one.

The only real reason people have difficulty receiving digital signals at present is that the transmitted power of the digital signals is currently lower than that of the old analogue signals. Again using Crystal Palace as an example, the old analogue channels have a combined power of 1Megawatt, whilst the Digital multiplexes are only 20 Kilowatts. This is because the Digital Channels are fitted in between the old analogue ones and must not interfere with them or interfere with channels from other transmitters. However once the digital switch over occurs then they will be able to up the power and improve the reception.

Martin
 
Haydn,

I'll be interested to know what results you get, I've been thinking of the Status as an alternative.

Have to say, the last 5 caravans we've had all had various models of Status aerials fitted, the reception has been varied. When it all comes down to it I suppose it just depends where you are. You're right though, we're never much above sea level are we!
 
ccscott49 said:
Most of these online type chandlers etc, never call back. How they run a business is beyond me. Maybe they got a MBA or something.
Click to expand...

Ahem... I er... run the e-commerce side of things for the Bosun's Locker chandlery in Falmouth... We're no-where near big enough to really compete with the larger online chandlers in terms of stock or prices, but what we are able to do is compete in terms of service. Being small, we're able to provide a very personal service. I'm not saying it's easy, but if anyone ever wants to speak to the MD, he's usually sat in a chair at a desk beside mine or out on the shop floor!

Anyway, better get back to working out ways to swindle good people out of their hard earned's...
 
epervier said:
I've got a classic 1950's speed boat in the garage, with a lovely 1960's Johnson 25 BUT the darn thing lives on a road trailer that's also similarly aged... :/

And???
Click to expand...
Aaaaannd....last time I tried to move it to continue with the restoration, the trailer axle disintegrated! I've had to borrow a hoist to carefully lift the boat so I could get the rotten trailer out from underneath, so now she's sat on a makeshift cradle - and the project is back on hold!

Thanks for asking.
 
Jack @ Bosun's Locker said:
Ahem... I er... run the e-commerce side of things for the Bosun's Locker chandlery in Falmouth... We're no-where near big enough to really compete with the larger online chandlers in terms of stock or prices, but what we are able to do is compete in terms of service. Being small, we're able to provide a very personal service. I'm not saying it's easy, but if anyone ever wants to speak to the MD, he's usually sat in a chair at a desk beside mine or out on the shop floor!

Anyway, better get back to working out ways to swindle good people out of their hard earned's...
Click to expand...

I know you guys and have dealt with you, no complaints whatsoever, have visited the shop quite a few times and you've relieved me of a fair amount of money over the years. You are one of the very few good ones, sorry if you got caught up in my generalisation.
I really refer to the bigger online lot.
 
Jack @ Bosun's Locker said:
Aaaaannd....last time I tried to move it to continue with the restoration, the trailer axle disintegrated! I've had to borrow a hoist to carefully lift the boat so I could get the rotten trailer out from underneath, so now she's sat on a makeshift cradle - and the project is back on hold!

Thanks for asking.
Click to expand...

Sooooo, you're looking for a 1950's/60's period single axle boat trailer,

that isn't rusted out?




Nope, sorry can't help, haven't got one of those, but now that we've aired the problem, someone else might shine some light on the subject:D
 
ccscott49 said:
I know you guys and have dealt with you, no complaints whatsoever, have visited the shop quite a few times and you've relieved me of a fair amount of money over the years. You are one of the very few good ones, sorry if you got caught up in my generalisation.
I really refer to the bigger online lot.
Click to expand...

Hey, helping people dispose of their money is what we're here for! I'm pleased that we're considered to be one of the good ones, we put a lot of energy into trying so it's great to hear you feedback.

I think with the bigger buoys, their size is a double edged sword...yes they can carry more stock and get better discounts with their supplier, but, they're no longer able to offer such a personal service, which is fine for say...supermarkets, but in such a specialist industry as yacht chandlers, as a customer I would like to know who-ever it is that is actually looking after my order/enquiry is competent, honest and knowledgeable, and crucially is happy to take a little time to get to know exactly what the problem or goal is. [/preach]*

*a little html joke for you there, gratis!
 
epervier said:
Sooooo, you're looking for a 1950's/60's period single axle boat trailer,

that isn't rusted out?




Nope, sorry can't help, haven't got one of those, but now that we've aired the problem, someone else might shine some light on the subject:D
Click to expand...

I think I've found a donor! One of mum's friends has a trailer that she might not be using, it sounds a bit larger than I need BUT borrowers can't be choosers...
 
You must log in or register to reply here.

Share this page

Top