F***ng Nanny State NB

[tome]

Had a call from SWMBO this morning - NTL Broadband not working at home (she uses it for her business) so I give her the technical support number.

15 mins later she calls back - account is in my name they can't talk to her because of the Data Protection Act!

Eventually I get through the damned phone system. 'Sorry sir we can't give you support if you're not in front of the box!'

An hour and several calls later SWMBO is registered as full-metal dataperson.

She calls back to have some oik tell her it's the 'bridge at your end', by which I assume he means our router. Tells her it's not compatible. By this time we're having a 3 way conversation with SWMBO filtering my expletives until oik admits that there's a problem with the service in our area.

Why does it take all this just to get them to confirm that there's a problem with service in our postcode area??? Worse still, why do we tolerate it?

Rant over, back to work.


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[Evadne]

Wot's the State got to do with it? Sounds like good old fashioned slopey-shouldered Capitalist responsibility avoiding to me. A Helpline isn't there to solve your problems, it's so you feel you have someone to complain to, but still pay your premiums to line the director's pockets. It all falls down when you know more than the underpaid oik who's trying to fob you off. Don't worry, telecomms company executives will be amongst the first against the wall when the revolution comes.

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[Rowana]

Ah! The power of modern technology!

We're still sending things by train, plane & pigeon - and it works!

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[tome]

By State I was referring to the Data Protection Act (which prevents my wife getting an answer to a perfectly simple question but fails to prevent a suspected child molester getting a job as a school caretaker).

I've no doubt the pendulum will eventually settle back in it's rightful place, but the wild mood swings of this reactionary government are getting to me. And today we learn that the education system is going to be ripped apart again!

I should get out sailing more, sorry folks!

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[robp]

Don't apologise - it's a bloody nighmare! Singlepoint called ME to tell me that they needed to talk to me about a handset used by one of my sales guys, who happened to be in the States. Having phoned me, (I pay the bills), they then said that they couldn't talk to me because I didn't have a password. I told them "He's in the States, he might be using it more". No, can't comment!! I then had to write to them to give them permission to talk to me.

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[david_e]

Re: where is the i?

Isn't Flaming spelt with an i?

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[tome]

Re: where is the i?

I think the second 'h' is silent.

As in bahnahna.

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[Talbot]

If I were you I would not admit to using NTL broadband for a business, as they get very hoity-toity if you say that to them and respond with "NTL is a home system and should not be being used for business - our pricing is based on this surmise" -- just cause I asked em for a VAT certificate!!! /forums/images/icons/smile.gif

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[david_e]

Next time play them at their own game - state that you are Mrs tome and when the smart alec says you don't sound like one say that they can't see you so how would they know and these days they should not discriminate against those who have had a gender change and if they don't sort out quick you will report them to EOC, Race Relations, DRC etc etc)

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[tome]

Wicked idea!

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[Robin]

The really good bit is....

Calls to their helpline are charged (£1/minute?) unless called on the NTL line itself, which of course is permanently busy. You are expected to check if the service is down by looking on the website, of course you would if only the service was on so you could access it!

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