ebay Raymarine Repairs

LONG_KEELER

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21 Jul 2009
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I notice on ebay that there is a repair service for Raymarine products.

In my case, they have a fixed charge of £44.95 for ST1000 and ST2000 autopilots.

Also looks like free postage back to the owner.

Wonder if anyone here has used the service ?

Thanks

p.s. Just noticed that it excludes the cost of parts.
 
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concentrik

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10 Jul 2008
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I have used them, sort of. I took a tiller pilot in for appraisal and a quote for repair but what I got was a bill for £230. That may have been a mistake on their part, or perhaps they have changed their business practices by now, but be prepared for a surprise if you don't make it absolutely clear that you want to know how much it will cost first
 

prv

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29 Nov 2009
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Southampton

Ah, right :)

I've used them (not via eBay) for a repair to my C70 plotter. The screen was intermitently getting "messed up", a bit like the picture when you fast-forwarded an old VHS tape. I described the problem by email and they advised that it was probably the analogue video board, which certainly fits the symptoms. While they had it, I also asked them to replace the front panel, which was quite worn and had most of the mounting clips broken off. Total price about £240 for labour, parts (video PCB and front panel), and postage back to me. It didn't feel cheap (you can buy a new Lowrance plotter for that) but that's the price of skilled UK technicians vs Chinese manufacturing.

I would use them again for similar work.

Not familiar with their fixed-price offer, normally they want to have things posted in and inspect them before they quote a repair price, but I guess those crappy tillerpilots constantly fail in the same way so they've streamlined the service. I'd check carefully that it really is all-inclusive - although note my concern is misunderstandings rather than dishonesty.

EDIT: Unlike Concentrik, my diagnosis and repair were two separate steps. They wanted payment up front for the initial inspection, then when they'd done that they contacted me with a report and a repair price, when I agreed and paid that, they did the repair and sent it back.

Pete
 
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