Do you need a receipt to return a faulty device within warranty period?

[Sneaky Pete]

I recently sent back a SH radio mike to Marine superstore who forwarded it onto SH. All that was required was date of dispatch which matched Marine superstores records, no one asked at any time for a receipt. You will have to pay postage going. SH replaced the part and sent it to my address, job done great service.

 

[alant]

My 6 month old Standard Horizon vhf has lost one line of the display. I can’t for the life of me find the receipt though. It was bought online, by my brother as a present, so he will have a record of the transaction. Do faulty SH devices go back to retailer, or do they normally go to a service centre?

I've used my credit card statement as proof of purchase, not had any problems.

 

[MikeCC]

To answer original question, just phone SH on 01962 866667 with serial number to hand. They will soon be able to tell you if they can deal with it under warranty. Might be a few less people around this week as they are at METS in Amsterdam.

 

[fredrussell]

Cheers to all. I’ve emailed them yesterday but no response yet. I’ll ring them on the number above (cheers Mike) on Monday.

 

[superheat6k]

Absolutely. Freezer packed up after two years, Littlewoods gave me three quarters of cost back after some argument and an engineer report said "it's not working". Then a local engineer told me he should have defrosted it, which I did, and it started working again, still going + 12 years. Sorry about that. (thermostat sender was encased in thick ice, just moved it)

I trust you reimbursed Littlewoods the refund.

 

[fisherman]

I trust you reimbursed Littlewoods the refund.

Of course, along with the tiny amount of interest due.