Crashed Drone - superb service from DJI.eu

[Nigelpickin]

My step monster has just started a video channel for the business, he's using a lot of arial shots and currently uses my old DJI 3 Pro.

Well a few weeks ago it 'just fell from the sky', hmmm. Anyway I told him to contact DJI and following a live chat and some tooing and froing of flight data and video footage, they asked for the drone back. It was totalled as the clip will show

https://youtu.be/6wWXejkCzoE

A few days later DJI Europe, (whatever that is ), replied saying alt hat they would repair/replace foc.

It's now been received in the post, brand new.

So if you manage to have a similar incident, don't despair and give them a shout; it might save you a few quid.

 

[aquatom]

Mine did exactly the same thing. I watched a propeller nut come off first then a few seconds later the propeller came off resulting in a fall from about 30 meters. Was your propeller nut and propeller missing after the crash?

 

[Bigplumbs]

Phantom 3s should not have a nut so to speak they are self tightening props

 

[jfm]

Yup, +1, there are no prop nuts on P3. IIRC the P1 was the same. Dunno about P2; never had one of those.
There aren't any threads at all on p4 props - they attach with very neat little sprung bayonets

 

[Hurricane]

I've had one prop where the thread has become unsafe - won't tighten up completely.
So, I've scrapped it - also bought a handful of spare props on Ebay.
I wouldn't take the risk of a badly fitting prop.

 

[Nigelpickin]

Current thinking is that it's not good to take off from sand. There's some noise that suggests a sudden motor fail will induce an unthreading of a prop; not sure I go for that but the props were checked tight by a responsible adult and they were around 45 minutes old.

P4 is far better as JFM says.

I am glad that we were flying with DJI software and would be interested to know how they would have reacted were we to have been using third party; although DJI obviously released the sdk or source for third parties....

They never found the prop, funny watching cam half heartedly digging in the sand looking for it

Anyway, onwards and upwards, NPI