oGaryo
Well-Known Member
Coastal Rides - complaint acted upon and resolved
I'm a great believer in giving an organisation the benefit of the doubt when they make a mistake but not when the same mistake is repeated.
This is a name and shame thread for the following reason:
I ordered a Steering Ram, Pressure Hose and Return Hose from coastal rides two weeks ago totalling circa £440 with postage. The pressure hose and ram are fine, all original new parts but the return hose has been something of a challenge for Coastal Rides to provide.
This is the pressure hose provided, very happy with it
:
The return hose is similar as can be seen in the schematic below apart for the one end doesn't have the fitment so it should be cheaper (I paid the same price as the pressure hose £72)
This arrived two weeks ago:
Thought someone was having a laugh at the time as I'd paid £72 for a length of rubber and I'd taken the trouble to send Coastal Rides not only the part number required but also the schematic in an email. Complaint raised of course and Coastal Rides apologised stating they'd mistaken the part for item number 40 in the schematic below.
Apology accepted as clearly a mistake in communications so I sent an email detailing the requirement for new and original parts as they'd already provided with the pressure hose. I also included a table with references to the schematic (hose labelled #16) and part number again (#872217) so there's absolutely no scope for a second mistake.
I travelled 2 hours to Soton from Milton Keynes to collect the parts from Kemps Quay confident they'd be correct this time so I could fit the new steering setup myself today with my son. I find the following has been sent, wtf!!!
this above picture shows what appears to be a remanufactured and used part rather than something akin to the pressure hose. Furthermore, the part sent is significantly shorter as can be seen below when compared to the hose I've removed, presumably as it's been cut away from an engine rather than unscrewing the circlip and removing from the oil cooler (#36 in the schematic)
Well cheesed off and really not happy with service from Coastal Rides hence naming and shaming with a recommendation to avoid them if this is the quality control they allow within their outfit.
Just hope they recognise the poor service they've given me and offer up a full refund for a part that is clearly not fit for purpose. I'll be calling them on Monday to express my frustration and ask for a refund.
Another week to look forward to with the boat out of action due to Coastal Rides
I'm a great believer in giving an organisation the benefit of the doubt when they make a mistake but not when the same mistake is repeated.
This is a name and shame thread for the following reason:
I ordered a Steering Ram, Pressure Hose and Return Hose from coastal rides two weeks ago totalling circa £440 with postage. The pressure hose and ram are fine, all original new parts but the return hose has been something of a challenge for Coastal Rides to provide.
This is the pressure hose provided, very happy with it
:
The return hose is similar as can be seen in the schematic below apart for the one end doesn't have the fitment so it should be cheaper (I paid the same price as the pressure hose £72)
This arrived two weeks ago:
Thought someone was having a laugh at the time as I'd paid £72 for a length of rubber and I'd taken the trouble to send Coastal Rides not only the part number required but also the schematic in an email. Complaint raised of course and Coastal Rides apologised stating they'd mistaken the part for item number 40 in the schematic below.
Apology accepted as clearly a mistake in communications so I sent an email detailing the requirement for new and original parts as they'd already provided with the pressure hose. I also included a table with references to the schematic (hose labelled #16) and part number again (#872217) so there's absolutely no scope for a second mistake.
I travelled 2 hours to Soton from Milton Keynes to collect the parts from Kemps Quay confident they'd be correct this time so I could fit the new steering setup myself today with my son. I find the following has been sent, wtf!!!
this above picture shows what appears to be a remanufactured and used part rather than something akin to the pressure hose. Furthermore, the part sent is significantly shorter as can be seen below when compared to the hose I've removed, presumably as it's been cut away from an engine rather than unscrewing the circlip and removing from the oil cooler (#36 in the schematic)
Well cheesed off and really not happy with service from Coastal Rides hence naming and shaming with a recommendation to avoid them if this is the quality control they allow within their outfit.
Just hope they recognise the poor service they've given me and offer up a full refund for a part that is clearly not fit for purpose. I'll be calling them on Monday to express my frustration and ask for a refund.
Another week to look forward to with the boat out of action due to Coastal Rides
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