Burton waters overheat issues ????

[Simon261176]

Asking if any other boat owners have purchased a boat from Burton waters and had same experience of problems ???!!

Bought the boat February 2015 and from delivery had nothing but problems with port engine overheating underload when cruising.

From delivery I've had their engineer come and try and solve the issue a number of times 6 visits.
He never found a fault works done helped but was always in my mind that the issue was never fixed.

Earlier this year it happened again and I had the boat lifted and had a engineer inpect the boat.
Within 30minutes after removing the drives he found the problem.
It was the main water feed pipe from the outdrive to the engine restricting flow as it was very hard and any movement was reducing flow.
Which explains when underload and trimming or any movement in the drive reduced water flow.
I've now got back onto Burton waters and basically they are saying it was ok when they last visited and are not taking any responsibility for this.

I'm out off warranty now but I feel this was never fixed and they should take this as an issue that was never solved properly.

This issue was more than apparent when the drives where removed and I was assured when I purchased the boat that she was serviced and good to go.
This is not the case at all.




Any thoughts would be appreciated.

Thanks

Simon

Read more at http://www.ybw.com/forums/showthrea...issues😩-😩#OHRib0SA3SdSkhKA.99

 

[petem]

On the face of it, the fact that you appear to have been silent on the matter since July (10 months ago) doesn't really help your case. If you were still experiencing issues why didn't you tell them before the warranty ended?

 

[matthewriches]

Watching as I was looking at a boat from BW before purchasing my Fairline.

 

[Simon261176]

On the face of it, the fact that you appear to have been silent on the matter since July (10 months ago) doesn't really help your case. If you were still experiencing issues why didn't you tell them before the warranty ended?

I was always concerned about this and was always assured by Burton waters that all was within limits but this was an issue never solved.

 

[petem]

Surely it would have been overheating last summer (Aug / Sep) in which case you could have notified them?

Sorry to sound like a bogeyman but I'm just trying to be totally objective and I hope you have some trouble free boating now that the issue has been fixed.

 

[Simon261176]

Thanks for your reply I had limited use of the boat at sea with weather and being away.
So every time we used the boat the temp would rise but like I said earlier I was assured from bw this was within limits.
Only came an issue on a long cruise a short blast out was fine.

Now it's all rectified I can go on longer cruises without concern of the overheat.
More fustrated and annoyed that I was assured when we bought the boat that it was all serviced and good to go.

 

[matthewriches]

What boat and engines are we talking?

 

[petem]

I'm just trying to see it from BW's perspective. I'm sure they did believe it to have been serviced and in a fit state to be used. And as you say, a short blast (which is as good as you'll get for a sea trial) didn't highlight the issue so as far as they were concerned it was working as it should.

 

[Simon261176]

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Twin kad42

 

[Portofino]

"had the boat lifted " -that would make a big difference .Did the BW engineer request this at any piont
Pre purchase survey -? .? Missed this ? - need a bit more info before forming an opinion .

If you can get a written report from an engineer prepared to be be cross examined in court that the pipe hardening was there when you bought it ,and prove its known common issue (should be checked -usually goes etc ) -then maybe just maybe -if you want to peruse you might win -on some sort of neglect of duty -ought to have known case ?

How ever in defence they may prove 1st trip found a faulty impeller , 2nd, coolant level issues -----etc upto 6 th .?
All fine on the PDI -you accepted it -with /without your own engineer report ??

Time line -warranty ends -simple as that .After the dealer I think has no responsibility ,unless you can prove it was there before and should have been picked up sorted -which is where you are now .This is an internal out of sight part which would be seem every 2Y at bellows change out .
Did it have a leg off bellows service before del?

I would drop it not worth the hassle perusing -keep the £££ build up a war chest for future outdrive repairs / maintenance

I was in the boat yard SoF last week .
Noticed white van (French man) Turing up to "service " legs -basically NOT removing em , just propping up on a block -disconnecting a bit shuffling old bellows off refitting new , tightening up -slopping off to invioce owner for a service

When I had an out drive boat we used a VP agent @Arie D Boom in La Rague .
Monday Pm after lift out -legs off-taken in the work shop ,-totally stripped ,all the gears out, micrometer measured , seals changed , pressure tested, new oil , + various "small parts " renewed . Wednesday Pm -refitted ,new pins , bushes , clips , etc
In 9 years never had any issues -cone clutch changed out @ one service -they showed me the wear and suggested replace -while it was in bits on the bench - as was doing 80-100 hrs /season .
So really it's all down to history -propper VP history -(or Merc if applicable )

 

[Simon261176]

Ok thanks and I know what your saying but still not what I expected when I bought the boat.
Thought buying from bw I could be confident and take the family and have no ongoing issues.

 

[Simon261176]

Ok thanks for that I still have all defected parts and emails etc from bw service dept
it's more than apprent from my engineer that this was all was an issue from delivery.

 

[Whitelighter]

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Twin kad42

Was it a stock boat rather than brokerage?

 

[[2068]]

One thing is that "Check the inside of the pickup pipe" isn't on the list of things to do for a regular service.
On the other hand, this is quite a common problem, and your engineer managed to find the issue quickly.

 

[Simon261176]

Stock boat with warranty that's why I opt for this as no come backs on a brokerage boat I was advised

 

[Simon261176]

Ok thanks for that .
When the drives where removed by my engineer he noticed pipes where at fault and causing problem.
I was told by bw that the drives where removed and everything checked and replaced where needed.
This was not the case causing the overheat issue from the start.
Ok if it stayed on inland waterways etc.

Simon

 

[petem]

Ok thanks and I know what your saying but still not what I expected when I bought the boat.
Thought buying from bw I could be confident and take the family and have no ongoing issues.

From BW's perspective I think they would expect to be notified of any issues immediately and not 10 months later! Is it their fault that you didn't give the boat a proper run last season?

How long was the warranty? Is there anything in the terms of it that suggest BW have not complied with it?

At the end of the day, Sh1t happens, particularly with boating. Obviously, the experience has left a bad taste in your mouth so I hope you get it resolved to your satisfaction.

 

[rubberduck]

I had something similar in the past. You have it fixed, it would appear BW were lacking, let others know & move on, life is too short. FWIW I have listened & made mental note, not that they are likely to have the sort of boat we are likely to be looking at in the future, but you never know.

 

[Simon261176]

From BW's perspective I think they would expect to be notified of any issues immediately and not 10 months later! Is it their fault that you didn't give the boat a proper run last season?

How long was the warranty? Is there anything in the terms of it that suggest BW have not complied with it?

At the end of the day, Sh1t happens, particularly with boating. Obviously, the experience has left a bad taste in your mouth so I hope you get it resolved to your satisfaction.

Thanks for your input and bw waters where advised all the time but weather holds you back during the winter to get a proper run and find the issue is still apparent.
This was never found and rectified from the start
The boat is now 100% and good to go as I expected when I took delivery.
As you say puts a bad taste and makes you think twice before purchasing and trusting everything is serviceable.


Simon

 

[petem]

Thanks for your input and bw waters where advised all the time but weather holds you back during the winter to get a proper run and find the issue is still apparent.

When you say BW were advised all the time, that does not tally with the email that you've removed from your original post. They said that they made a number of visits to rectify the issue and heard no more from you since last July. Its unfortunate that you were unable to get a proper run in last summer - I know the weather was a bit crap.