bad customer service

[capel679]

me, the customer, needs our future purchase, and home, to be put into water for sea trial then out again for work to be done (at our cost) then back again once engine survey complete.
is it normal for buyer to pay for all the haul-outs, i mean, purchase is subject to everything ok.
any ideas chaps.total cost of haul-outs £739. the broker seems to think this is the norm.


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[tim3057]

Yes, I think it is, although I'm new to this. I paid for survey, haul out, moving the boat from the pontoon to the hoist, packing the mast, preparing boat for a road-haul, the list goes on!

<hr width=100% size=1>Wayfarer Woodie done, now I need a new fix..

 

[andy_wilson]

You could forget the sea-trial and gamble that all is OK, then you save a launch and recover.

Buyer beware! Therefore this is the norm.

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[Joe_Cole]

The broker is right, after all it is you that is asking for it to be done. Sorry, but AFAIK that's the way it is.

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[BrendanS]

Imagine if 50 tyre kickers came along, all demanding sea trials. You think the vendor or broker should be responsible for 100 odd lifts?

<hr width=100% size=1>Me transmitte sursum, caledoni

 

[paulsmith]

As they say you have to pay all the bills (I've just done it)including the cost of making good any 'damage' done by the surveyor ie scraped off coatings anti foul etc off hull whilst checking for osmosis etc. However if you decide to purchase the boat the seller must put this right at his expence so there is chance to get a bit back
Good luck
Paul

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[Born_Free]

I have often obtained a discount from the seller of the amount spent on the lifts for survey purposes for my clients if they go ahead and purchase the boat. It's worth a try, after all you're the customer, it's your money they're after, and if they really want to sell, that's not an unreasonable deal.

<hr width=100% size=1>Born Free!
Now I'm expensive

 

[tim3057]

I agree, and had exactly that advice from the broker that sold me 'Mischief'. It was perfectly reasonable, almost expected, to recover the survey costs with a revised offer.

<hr width=100% size=1>Wayfarer Woodie done, now I need a new fix..

 

[npf1]

Money well spent IMO. Far better to find out everything that needs spending on the boat whilst you have a chance to negotiate the price. Cos if you miss anything, chances are that it will cost > 739 to put right. But make sure that the sea trail is exactly that as its easy to get carried away, have a nice day sail and just focus on the good bits. It's actually your chance to make a more informed purchas that will save you money in the long run. And if it costs 739 to find a problem that you cannot accept or negotiate on, it's still worth the outlay cos you will have avoided buying a money pit (or shoudll I say a bigger money pit <g>). Good luck.

<hr width=100% size=1>Have boat. Will travel. Maybe cruising in 2005 - wanna join me?

 

[fastjedi]

It's 'normal' for you to pay all costs associated with a survey ...... and the seller to pay for the boat to be safely loaded onto a lorry at time of purchase

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[Trevethan]

That sounds about right assuming the boat is currently out of the water.

What sort of boat is it? Could you talk someone witha similar boat into a quick jolly to get an idea of the handling?

Engine tests can sometimes be carried out ashore using large butts of water and hose arrangements, depending on engine and method of drawing cooling water in etc.

Once you get the survey done you can use it to get the price down for any work needed and of course include lifting costs in and out.

For the engine test, talk to surveyor -- he can tell you whether the engine appears in good shape from the state oof the thing and bilges etc, but will always qualify that saying it should be tested etc. He should also be able to advise on whether it can be tested ashore.


Good luck,

Nick


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[Talbot]

worth paying the money and getting the engine oil analysed (but make sure the engine has been running for a while beforehand!

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[simonfraser]

sea trial? you must look at more than one example of the boat you are interested in, find one afloat and sail that one.

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[smee]

Re: PROPER customer service

Have you not read the contract you should have signed once your offer was accepted!

It is standard whether a broker sale or a private sale, that the buyer pays all costs incurred in moving a boat from its current position to place of survey, any costs related to getting a sea trial and any costs relating to putting it back into the position and condition it was found in! Afterall why should a seller incur costs when it is the buyer who is the one to satisfy himself as to the condition of the boat!

And its a good thing too, it sobers the prat element who think they can get a free jolly up and walk away scot free!!

If you can't afford the necessary costs, then maybe you haven't thought your purchase through properly, as these costs are JUST THE BEGINNING!

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