Anyone ever ordered from Marine Megastore? (UK)

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I tried to order some stuff at the weekend, on the internet.

I gave up eventually as their web site did not seem to be able to accept my money and went elsewhere.

Their 24 hour helpline was never answered.

Iain

From what has been said sounds like I did the right thing
 
Re: AVOID MARINE MEGASTORE

I wish I had found this site before ordering from Marine Megastore. I ordered on the 3rd of July and the same day the money was taken from my credit card. It is now the 4th August. Three phone calls,(NO ANSWER) six emails, (ONLY GET AN ELECTRONIC REPLY). This company appears to be a scam, so be aware and don't fall into the trap. DON'T ORDER from this company. After looking on Google Earth the address given is in a field? I am now going to aproach the local Trading Standards to see if they have any information on this company. Has anyone else got information on them please?
 
Re: AVOID MARINE MEGASTORE

I used them last year. worked fine for me. Operate out of a small unit Nr. the hamble (if memory serves) and keep a floating stock of essentials.

not sure if they've got additional storage so they may be getting from supplier to pass on to you.

Seemd friendly enough.
 
Re: AVOID MARINE MEGASTORE

Have been trying for 5 months to get a refund on an item delivered damaged. As the packaging was intact on delivery, it was signed for, but, on opening, the frame and glass were found to be broken. They said that as it was signed for, they would have to chase the insurance company, five months, many emails (mostly ignored) and several phone calls later they have decided that the photos sent did not really show the damage to the frame, only the broken glass. If however I had some glass cut and fitted it, and repaired the frame myself, I would receive a credit for the cost of the glass. When I explained that if I returned the goods, I would have to pay the cost of shipping, they said they could not refund the shipping charges!
Beware!
 
Re: AVOID MARINE MEGASTORE

Have just caught up with the thread started last February - too late possibly!
Their Hamble office bust a gut to get my order out before Christmas bless 'em, but it wouldn't fit so I returned it but NOT in the original packing.
The post was automatically redirected to Morpeth who admit receiving it, didn't examine it but signed for as damaged . They reckon the supplier will take several weeks to reach a decision.

Any legal Beagle care to comment on my rights when not returnedexactly as despatched?
 
Re: AVOID MARINE MEGASTORE

Malaprop, what exactly was the item you were returning and what was the discrepancy in packaging? This will help us assess whether they're making a fuss over nothing - e.g. a Musto jacket returned in a bag rather than cardboard box (not an issue as they're not sold in a cardboard box on the shelves anyway) or a battery charger returned in a different box (an issue as the original sales packaging is needed to sell it on the shelves).

In terms of your rights, under the Distance Selling regulations you have 7 working days after receiving the item to cancel the contract and send the goods back in reasonable condition. Anything above this - if you returned within 14 days - would be totally at the company's discretion.
 
Re:Dealing with Marine Magastore

The item was a s/s galley sink which proved to be just too wide to fit into a custom-made worktop. The Hamble office agreed my action in returning it BUT didn't mention their Returns Policy which I have now downloaded (no reference to original packing) nor was an Authorisation Number issued.
I'm now dealing with someone in Morpeth who admits he didn't unpack the item to check its condition but has forwarded it to the supplier for comment.

Could I be set up for an unlawful, therefore rebutted, claim?
And should my credit card goons be informed?

Thanks for your input - have sent e-mail.
 
Re:Dealing with Marine Magastore

Marine Megastore's returns policy seems to be far from the "No quibble money back" policies that some suppliers operate. On that basis it would appear that since the item supplied was the item ordered and that if it was delivered in good condition you have no basis for a refund. Basically it's your responsibility to ensure that the item you order is suitable for the use which you intend it for.

However if they agreed to accept it back despite that then they should stand by that agreement but I guess you have no record or proof of that.

They seem to have such a poor reputation that you'd think they might try a bit of "good will" but it seems unlikely.

You are at their mercy IMHO.

Worth a try with the credit card company but don't hold your breath.
 
Re:Dealing with Marine Magastore

[ QUOTE ]
Marine Megastore's returns policy seems to be far from the "No quibble money back" policies that some suppliers operate. On that basis it would appear that since the item supplied was the item ordered and that if it was delivered in good condition you have no basis for a refund.

[/ QUOTE ]

Not true - anything ordered via mail order/phone/internet can be returned in its original condition within 7 days of receiving the item. They are obliged to act on this and issue a refund.

I would write a letter that says this very bluntly, referring to your rights under the Distance Selling Regulations.
 
Re:Dealing with Marine Magastore

I took " unopened, unused and returned in its original condition within 7 days " to mean that the item should not have been unpacked. perhaps that is not what it means but its a condition they could hide behind.
 
Re:Dealing with Marine Magastore

I’m not a legal beagle but I did have a small on-line business so I read the The Consumer Protection (Distance Selling) Regulations 2000 in detail!

As with all legislation, there are lots of ifs and buts but in simple terms the following applies.

If the seller clearly states (among other details) the right to cancel under this legislation, then the buyer has 7 days after receipt of the goods to cancel the contract. The goods do not have to be returned in seven days. The buyer has to take reasonable care of the goods until they are collected or return them at his own expense depending on the terms of the original contract. If the seller does not clearly state that the conditions of the legislation apply, then the buyer has 3 months and 7 days in which to cancel the contract.

I don’t think the legislation defines reasonable care but I am sure that I read guidance notes that advised that the goods must be returned in the original retail packaging which is still in good condition. The packaging requirement doesn’t apply to the original transport packaging eg. carboard box, Jiffy bag, bubblewrap etc. In simple terms, the supplier should be in a position to sell these goods to another customer as new.

In your case, if you are not rejecting the sink because it is faulty or wrongly supplied, then you have 7 days after receipt to cancel the contract but if the seller has failed to inform you of the right to cancel the contract under the legislation then you have 3 months and 7 days to cancel. As regards the packaging, if the sink came in its own dedicated packaging such as labelled shrink wrap or a labelled box then that would have to remain unopened/undamaged for you to retain your rights under the legislation. If the sink was supplied in ‘temporary’ packaging for the journey to you, then you don’t need to send it back in this packaging. You can use your own.

Finally, the supplier has 30 days in which to refund your money but if there is an issue regarding damage in transit back to the supplier, then this will need to be resolved first.

You can read the Regulations here but I don't know if they have been amended since.
 
[ QUOTE ]
Is this guy still there at Marine Mega Store ?

RICHARD PATTINSON [richardpattinson@btinternet.com]

/forums/images/graemlins/wink.gif

[/ QUOTE ]

Yes, he's the chap who received it and decided it was 'damaged'.

Of course the cling film wasn't peeled off but the huge cardboard box was cut open to remove the contents. Repacking entailed re-using the remains of that box which reduced to half the size and in my opinion was a much more secure format - certainly the Post Office didn't complain.

Re Dipper's contribution, it's arguable whether publishing Terms and Conditions on a website adequately advises the customer of his rights when a temperamental ISP has resulted in my being unable to download my own account details anyway!
 
marine megastore - avoid like the plague

wish I too had read the reviews here before buying from Marine Megastore.

They are a complete joke - returned an item over 3 weeks ago (special delivery royal mail), called to enquire about lack of refund refund, told they had not received item then that they had just located it and found that it was damaged, they claim in transit. Suggested I take up with Royal Mail - unethical and potentially fraudulent as they signed for the package and presumably on receipt it was not damaged or they would have not waited 3 weeks to say it was.

Seems to have forgot a basic principle of retail - the customer is right and that the consumer has rights. He just doesn't like that concept.

Someone else described experience like dealing with Basil Faulty - have to agree. Don't understand why Richard P would cause such ill feeling over £17. Hope he goes bust!
 
marine megastore

Marine Megastore have suppassed themselves with their poor customer service. I have been polite and firm in my complaints and only after an immense effort have been able to get any sense out of them. Firstly they sent the wrong item (part of which was defective), secondly they took weeks to respond satisfactorily to my approaches,thirdly they disputed my correct record of events,fourthly they would not contact me by phone,despite repeated requests, fifthly there has not been a single apology for their mistakes. Sixthly and lastly they have not said when they will send the correct item although I paid fully for it before Christmas.

This is a correct version of events and I leave anyone reading it to make up their own minds about this organisation.

Robin Howard
 
alt said:
http://www.marinemegastore.com

Anyone ever ordered from these guys? I placed an order on 1st Feb (Week ago today) and my order is still saying "Processing" on the website, and didn't get a dispatch email? 1 week to process a tiny order, that's a joke.

It also took them a week to reply to my parts enquiry e-mail /forums/images/graemlins/frown.gif (I asked a question that I found the answer to myself so just ordered)

Pretty peeved off, won't be ordering from them again
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Marine megastore is a joke. But not very funny.
It is about time to warn boaters for theese crooks. They charge your credit card the very same day you place your order. It took them almost a month to deliver a small compass. They never respond to your e-mails (exept for standard answers) when you try to trace your order. And when you try to call them, you end up talking to an answering machine. When I finally informed them in an e-mail that I had filed a police report for fraud, someone from Marinemegastore called me back with a message that was more a threat than an appologize for their mistakes and poor customer service. Never again!
 
My card was charged 6 days before the goods were even dispatched, I even popped into the offices to enquire about another item and was ignored by a kid playing on his ipod, who claimed to be a manager. Not to mention that there was stock everywhere all over the floor, Had to clamber over 3 boxes just to get some attention. Can't see this company lasting very long at all. Won't be using again and will be recommending someone else instead.
 
afterpegassus said:
I posted some time ago on an extraordinarily poor service. Without repeating the details, I will not touch them with a barge-pole.
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I wouldn't touch them with his barge pole, never mind mine! Absolutely diabolical. Took me weeks to get incorrect stuff replaced and missing items supplied.
 
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