basba
New member
Since it seems to be a common practice, i'm going to talk about my own experience with one of the worst example of customer services. We have a boat yes, but we're not rich. So every purchase that I have to do should be without any fault. Maybe this is the wrong way of thinking, everything concerning Marine Business has thought for rich people so they can buy everything that they want without asking any information.
Anyway below you'll see my electronic conversation with Ultraleds, any comments will be accepted with a smile
1st Mail:
Sent: 08 April 2010 17:01
> To: Sales Team
> Subject: General Inquiry Enquiry from Ultraleds.co.u k
>
>
> G4 DC 15 Led Warm White Led Bulb 8v-30v 2.6w=35w
> £25.98
> 20 Lumen 3v High Brightness RED Replacement Torch Bulb Standard
> £5.96
> (264) 42mm 6 WA SMT Leds Festoon 1W=11W output Warm White
> £69.80
> 9 Led MR11 110 Lumen Warm White AC/DC
> £45.84
> 382/1156/BA15S 6 Led Warm White Wide Angle Single Con Bulb
> £9.99
>
> Sub-Total: £157.57
>
> Dear Madam/sir,I 'd like to make the order above, but I'd like to specify
> some points: I want to be sure that all leds that I want to recieve are WARM
> WHITE(except torch leds), and I want to ask you if you confirm that BAY15D
> type bulbs are indicated to put inside the colored sidelights (inside green
> and red colored plastics), because I saw in your web this mention :
> "UTRI4WW) 25watt Mast Light Warm White Led Light BAY15D (3w=25W)
> New Ultra High Brightness Leds UTRI4
> NEW WARM WHITE VERSION
> (To shine Through Tri Colour in the correct Colour)"
> One other question is on MR11 leds, I ordered 6 of one model but eventually
> two of them should be smaller in width, your new ultrabright warm light leds
> MR11, have the same width with the ones that I put in my cart?
> Can you please calculate me (not has to be exactly) shipping costs to 00179
> Ro me Italy?
> thanks and best regards
> basak
>
THE FIRST ANSWER
From: sales@ultraleds.co.uk
Subject: RE: General Inquiry Enquiry from Ultraleds.co.uk
Date: Fri, 9 Apr 2010 11:48:19 +0100
Basak
All leds are warm white
>
> All MR11 are the same size as a normal mr11 bulb width size
>
> Sipping to It aly is all weight based before you put your credit card info in
THE SECOND MAIL
Goodmorning,
thank you for your kindly and fast reply.
I want to remind you that I've done another question
and I want to ask you if you confirm that BAY15D
> type bulbs are indicated to put inside the colored sidelights (inside green
> and red colored plastics), because I saw in your web this mention :
> "UTRI4WW) 25watt Mast Light Warm White Led Light BAY15D (3w=25W)
> New Ultra High Brightness Leds UTRI4
> NEW WARM WHITE VERSION
> (To shine Through Tri Colour in the correct Colour)"
thanks and best regards
basak
the second answer without answering my question at all:
Date: Fri, 9 Apr 2010 12:05:08 +0100
Basak,
As i said all bulbs will be supplied in warm white – including the utri4 for correct colours through the mast trilight
the third and fatal question
so you confirm that, the red light will be seen as red, not dark pink as the other similar leds do inside the red colored plastic. sorry for my insistance, but I hope you may comprehend.
thanks in advance
basak
AND THE ANSWER IS:
From: sales@ultraleds.co.uk
Subject: RE: General Inquiry Enquiry from Ultraleds.co.uk
Date: Fri, 9 Apr 2010 13:02:47 +0100
Basak
Please find another supplier in tired of answering the same silly questions!!!!
We sell thousands of these products to people with yachts who do not keep asking stupid questions !!
I'd like to think that he's a great fan of New Model Army ("Don't ask anymore stupid question", really wonderful song), or he was only very tired, who knows?
I didn't put his name here because of privacy terms, but believe me he is not an unexpert simple employee...so to whom I could write my claim?
However, I ordered my leds to two different German companies (without navigation lights only underdeck), prices are very interesting but I still have to wait to tell you if they are satisfying too...
Buon vento
basak
Anyway below you'll see my electronic conversation with Ultraleds, any comments will be accepted with a smile
1st Mail:
Sent: 08 April 2010 17:01
> To: Sales Team
> Subject: General Inquiry Enquiry from Ultraleds.co.u k
>
>
> G4 DC 15 Led Warm White Led Bulb 8v-30v 2.6w=35w
> £25.98
> 20 Lumen 3v High Brightness RED Replacement Torch Bulb Standard
> £5.96
> (264) 42mm 6 WA SMT Leds Festoon 1W=11W output Warm White
> £69.80
> 9 Led MR11 110 Lumen Warm White AC/DC
> £45.84
> 382/1156/BA15S 6 Led Warm White Wide Angle Single Con Bulb
> £9.99
>
> Sub-Total: £157.57
>
> Dear Madam/sir,I 'd like to make the order above, but I'd like to specify
> some points: I want to be sure that all leds that I want to recieve are WARM
> WHITE(except torch leds), and I want to ask you if you confirm that BAY15D
> type bulbs are indicated to put inside the colored sidelights (inside green
> and red colored plastics), because I saw in your web this mention :
> "UTRI4WW) 25watt Mast Light Warm White Led Light BAY15D (3w=25W)
> New Ultra High Brightness Leds UTRI4
> NEW WARM WHITE VERSION
> (To shine Through Tri Colour in the correct Colour)"
> One other question is on MR11 leds, I ordered 6 of one model but eventually
> two of them should be smaller in width, your new ultrabright warm light leds
> MR11, have the same width with the ones that I put in my cart?
> Can you please calculate me (not has to be exactly) shipping costs to 00179
> Ro me Italy?
> thanks and best regards
> basak
>
THE FIRST ANSWER
From: sales@ultraleds.co.uk
Subject: RE: General Inquiry Enquiry from Ultraleds.co.uk
Date: Fri, 9 Apr 2010 11:48:19 +0100
Basak
All leds are warm white
>
> All MR11 are the same size as a normal mr11 bulb width size
>
> Sipping to It aly is all weight based before you put your credit card info in
THE SECOND MAIL
Goodmorning,
thank you for your kindly and fast reply.
I want to remind you that I've done another question
and I want to ask you if you confirm that BAY15D
> type bulbs are indicated to put inside the colored sidelights (inside green
> and red colored plastics), because I saw in your web this mention :
> "UTRI4WW) 25watt Mast Light Warm White Led Light BAY15D (3w=25W)
> New Ultra High Brightness Leds UTRI4
> NEW WARM WHITE VERSION
> (To shine Through Tri Colour in the correct Colour)"
thanks and best regards
basak
the second answer without answering my question at all:
Date: Fri, 9 Apr 2010 12:05:08 +0100
Basak,
As i said all bulbs will be supplied in warm white – including the utri4 for correct colours through the mast trilight
the third and fatal question
so you confirm that, the red light will be seen as red, not dark pink as the other similar leds do inside the red colored plastic. sorry for my insistance, but I hope you may comprehend.
thanks in advance
basak
AND THE ANSWER IS:
From: sales@ultraleds.co.uk
Subject: RE: General Inquiry Enquiry from Ultraleds.co.uk
Date: Fri, 9 Apr 2010 13:02:47 +0100
Basak
Please find another supplier in tired of answering the same silly questions!!!!
We sell thousands of these products to people with yachts who do not keep asking stupid questions !!
I'd like to think that he's a great fan of New Model Army ("Don't ask anymore stupid question", really wonderful song), or he was only very tired, who knows?
I didn't put his name here because of privacy terms, but believe me he is not an unexpert simple employee...so to whom I could write my claim?
However, I ordered my leds to two different German companies (without navigation lights only underdeck), prices are very interesting but I still have to wait to tell you if they are satisfying too...
Buon vento
basak