Ancasta and Sealine

Moody

Moody

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Just got back to an email from Ancasta stating that following the sale of Sealine they are no longer dealers for the South Coast.

This looks like it is with immediate effect. So I don't really know what's going on. Anyone have any more details?

Neil
 
Sealine are selling direct now, so you deal with them re any warranty work etc. Did you get good service ? & what will it be like now, probably a bit rough during the change over but after that time will tell.
 
Oh dear Neil, so what about your remaining warranty and the snagging list?

That must be a big hit for Ancasta, what are they going to sell now?

I wonder why they are no longer dealers, did they fall or were they pushed, Id have thought they would have left this announcement till after SBS.

I will make some calls.
 
rubberduck said:
Sealine are selling direct now, so you deal with them re any warranty work etc. Did you get good service ? & what will it be like now, probably a bit rough during the change over but after that time will tell.
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Back to where we were 20 years ago when Tom and Frank bought out the dealers and Sealine sold direct. They have already started doing spares from the factory, so there may be little change, may even be better.

One advantage back then was second boats taken is as trade-in, they were shipped up to Kidderminster during the slack winter months. Any repairs done, cleaned and polished, used to be funny to see Fairlines etc on the production lines.

Brian
 
Agh I've just read the statement from sealine.

I would say that's a step in the right direction for sales and service wether it be boats in warranty or aftersales, retro fitting etc on older boats as customers may even get the backup from the factory whereby some parts for older models could become available.

From feedback from existing sealing customers that bought through ancasta they were not exactly on the ball when it came to warranty work that was required after delivery, and the standard that should have come with a new boats price tag.

Building a showroom in the future would be probably one of the first in the uk that can house larger boats out of the water undercover, something you only find abroad, to hear investment in this climate can only be encourage able .
 
volvopaul said:
Agh I've just read the statement from sealine.

I would say that's a step in the right direction for sales and service wether it be boats in warranty or aftersales, retro fitting etc on older boats as customers may even get the backup from the factory whereby some parts for older models could become available.

From feedback from existing sealing customers that bought through ancasta they were not exactly on the ball when it came to warranty work that was required after delivery, and the standard that should have come with a new boats price tag.

Building a showroom in the future would be probably one of the first in the uk that can house larger boats out of the water undercover, something you only find abroad, to hear investment in this climate can only be encourage able .
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I think things are picking up, we are so busy I have got about 2 hours on the boat this season, looked at new premises today which are three times the size of our current warehouse, I will be making an offer next week. We have been looking for some time & keep getting beaten to it by others doing the same thing. So something must be going on, both aviation & automotive are picking up,imports & exports are up, or perhaps we are just doing the right things to get the contracts :confused:
 
I'll reserve judgement, I'm a Sealine and Ancasta customer with oustanding warranty issues, and will be interested to hear from Sealine how they intend to deal with us going forward.

As a customer that has recently purchased a new boat I would have at least expected a tandem mail from Sealine stating their position and reassuring me of their support going forward.

All seems a bit messy and rushed to me, but I assume that some planning has taken place, i.e. premises at Saxon Wharf, and the appointment of a General Manager, so one would assume they could have prepared a communication to the customer base.

Hope this doesn't give an indication to their future commitment to customer care.

Neil
 
I bought my 3rd Sealine new in 2002 from Sealine when they owned the sales office on the Hamble and enjoyed great service with direct links to the factory for a few initial problems. Outsourcing the customer interface was a mistake in my view and harmed the relationship with a loyal customer base that Sealine had worked hard over many years to develop.
 
I wonder if the builders have been called in at the port hamble offices......

To build a wall separating the ancasta and sealine offices!!
 
So what if you wanted to pop into Ancasta today or tomorrow to negotiate a new Sealine? Does this mean as of announcement it would be foolish to do so or would it still be safe to deal with Ancasta in a Sealine deal now?
 
lisilou said:
So what if you wanted to pop into Ancasta today or tomorrow to negotiate a new Sealine? Does this mean as of announcement it would be foolish to do so or would it still be safe to deal with Ancasta in a Sealine deal now?
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I assume that the only way you could negotiate a new Sealine with Ancasta is on a stock boat, or one in build that they have ordered for stock, as they are no longer dealers, and presumably could not take a customer order now.

In answer to your question I've had a very reassuring call from Ancasta today stating that the source of my after sales support will not change from Ancasta. It seems that all boats delivered or in progress will be supported by Ancasta with back up from the factory as normal, therefore in your scenario I would see no problem in buying a new Sealine from Ancasta.

Neil
 
That is good news .Could this be the start of builders selling yachts direct to keep costs down and improving after sales ?I wonder who will be the next manufacture to do this:D
 
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