An example of "Marine Markup"

[Refueler]

I am not immune to buying selected stuff direct from China, but I am also aware that if I don't use a local chandlery and it goes out of business, I can't then complain when I need a shackle or similar at short notice.

Same issue with high street shops and Amazon.

Local Hobby Shops is a good example.

But some chandlers really do push the limit !! Compare Hatch Stay in Chandlers with Window Stay in caravan shop ... same item ... but price ?? Fresh Water system gear for your galley ... compare same gear ...

 

[lustyd]

£60.26 ???????

Given the item - the only support / warranty you have is replacement if proven faulty. Which you would usually have from the chinese seller as well !!

Minimum wage is over £12/hour. Someone needs to pick up the phone for a minimum of two years from purchase if you can’t make the widget work whether it’s their fault or not. Someone has to process the warranty, provide a replacement widget, and post it out for no additional charge.

Generally Aliexpress etc. provide no useful warranty (illegally, for the UK market) and no support. If the widget doesn’t work tuff, buy another, it’s still cheaper to give the roulette wheel another spin than buy from a reputable company.

 

[Refueler]

Minimum wage is over £12/hour. Someone needs to pick up the phone for a minimum of two years from purchase if you can’t make the widget work whether it’s their fault or not. Someone has to process the warranty, provide a replacement widget, and post it out for no additional charge.

Generally Aliexpress etc. provide no useful warranty (illegally, for the UK market) and no support. If the widget doesn’t work tuff, buy another, it’s still cheaper to give the roulette wheel another spin than buy from a reputable company.

Sorry that red bit lost me ... two years of what ?

Second - I have claimed faulty on AliExpress item and rec'd replacement .... but as you rightly say - at the price differential - just buy another - still cheaper than local !!
AliExpress is actually a Chinese version of Amazon ... the warranty etc is by the real supplier who is supplying via the online site. AliExpress does not have to provide any warranty because of that. But they will process claim with supplier if you have a claim.

 

[S04]

When I read it I assumed what was meant was that if I buy an item with a two-year warranty then the seller needs to be able to respond to a call I might make during that period. Usually by having a manned phone number.

Edit: this model obviously assumes that the number of items sold very much exceeds one!