Theshipscat
Well-Known Member
In this months YM there's a letter regarding Tiller pilots and their lack of reliability. The writer states that an St2000+ was 4 months out of warranty. I'm assuming he means it was 1 year 4 months old. Which according to the below extract means it had 8 months of warranty left.
Below is an extract from:
Your rights as a consumer.
How the European Union protects your interests.
It quite clearly states that all guarentees are for at least two years. This was also stated by a Female German EMP a couple of years ago on radio 4.
So why are we constantly been told that a product only has one years guarentee?
The fact is that a two-year guarantee applies for the sale of all consumer goods everywhere in the EU (Directive 1999/44/EC). In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.
When you buy a new product, it should look and function exactly how it was advertised. But do you know what your rights are if your new coffee machine leaks, or if a green door is delivered instead of the blue one you ordered?
The vast majority of purchases and transactions in Europe take place with no reason for complaint. However, if you do have reason to complain, you should be aware that the following rights and responsibilities apply everywhere in the EU:
• If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced or to get your money back if the replacement was not completed in a reasonable time at no extra cost.
• If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
• When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
Further information:
ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm
So Steve Miller if your on here get back to Raymarine and quote them the eeu directivelisted above.
Below is an extract from:
Your rights as a consumer.
How the European Union protects your interests.
It quite clearly states that all guarentees are for at least two years. This was also stated by a Female German EMP a couple of years ago on radio 4.
So why are we constantly been told that a product only has one years guarentee?
The fact is that a two-year guarantee applies for the sale of all consumer goods everywhere in the EU (Directive 1999/44/EC). In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.
When you buy a new product, it should look and function exactly how it was advertised. But do you know what your rights are if your new coffee machine leaks, or if a green door is delivered instead of the blue one you ordered?
The vast majority of purchases and transactions in Europe take place with no reason for complaint. However, if you do have reason to complain, you should be aware that the following rights and responsibilities apply everywhere in the EU:
• If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced or to get your money back if the replacement was not completed in a reasonable time at no extra cost.
• If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
• When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
Further information:
ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm
So Steve Miller if your on here get back to Raymarine and quote them the eeu directivelisted above.
Last edited:
