bumblefish
Well-Known Member
As is policy here, I must report on the service provided by a company! GJW direct. I insured with them back in April when I moved Barella/Bumblefish to Brighton. Following the pre-purchase survey I had a lot to do. Almost there! However, one thing completed was the fitting of a new spray hood. As apparently happens in Brighton, one day a hole appeared in the hood, possibly courtesy of some local lads on the cliffs! I informed the yard and the police, a chap alongside me had 2 holes! I contacted GJW, they told me to get some quotes, I did, then I screwed up and mis-read the quotes. I had the hood replaced by the more expensive company. I sent a letter to GJW informing them of my error and suggesting that they just pay the smaller quote minus my excess. The replacement was nearly 3 times the cost of my first premium!!!!! A very nice chap telephoned me today to say they would take care of the whole fee, no excess as I was in my own berth/marina, and wishing me a merry Christmas, season of goodwill and all that. As far as customer service goes they now have me for life! Good on you and well done!