When a dehumidifier doesn't dehumidify

arawa said:
Just spoken to Meaco. Repair is £70 - and they seemed to know exactly what had gone wrong.
FWIW, when it was working it was excellent even in near-freezing conditions.
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Further response from Meaco. They now say they can no longer get the parts for the DD122FW series and so my 18-month old and lightly used dehumidifier cannot be repaired by them. Apparently, some other firm is able to get spares and does repairs but looking at the cost I will go for a new dehumidifier. Probably not a Meaco!
 
arawa said:
Further response from Meaco. They now say they can no longer get the parts for the DD122FW series and so my 18-month old and lightly used dehumidifier cannot be repaired by them. Apparently, some other firm is able to get spares and does repairs but looking at the cost I will go for a new dehumidifier. Probably not a Meaco!
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Who, and what did they quote you please? I just shelled out to replace mine but would be interested to do a repair and have a second.
 
arawa said:
Further response from Meaco. They now say they can no longer get the parts for the DD122FW series and so my 18-month old and lightly used dehumidifier cannot be repaired by them. Apparently, some other firm is able to get spares and does repairs but looking at the cost I will go for a new dehumidifier. Probably not a Meaco!
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It must be tricky building kit with the right degree of planned obsolescence so you can still keep selling replacements for failed kit to people who don't think they were sold a pup!

Mike.
 
BelleSerene said:
Who, and what did they quote you please? I just shelled out to replace mine but would be interested to do a repair and have a second.
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Eco Air. 020 8459 2458. The estimate was about £50 plus vat, but then there was also carriage both ways. I could parcel post from here but they use a courier to send items back and couriers to the Highlands can be expensive and no firm charge was quoted.

I thought it a bit customer unfriendly that this "Meaco" model can still be bought new from firms other than Meaco but spares are apparently not available to Meaco, and hence I decided if they could not be bothered neither could I and I would just move on.
 
arawa said:
Eco Air. 020 8459 2458. The estimate was about £50 plus vat, but then there was also carriage both ways. I could parcel post from here but they use a courier to send items back and couriers to the Highlands can be expensive and no firm charge was quoted.

I thought it a bit customer unfriendly that this "Meaco" model can still be bought new from firms other than Meaco but spares are apparently not available to Meaco, and hence I decided if they could not be bothered neither could I and I would just move on.
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Thanks!
 
arawa said:
Further response from Meaco. They now say they can no longer get the parts for the DD122FW series and so my 18-month old and lightly used dehumidifier cannot be repaired by them. Apparently, some other firm is able to get spares and does repairs but looking at the cost I will go for a new dehumidifier. Probably not a Meaco!
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EU law states companies have to provide 2 year warranty minimum. I don't know the exact piece of legislation, but I'm sure someone here will be able to tell you. The dehumidifier should be repaired or replaced for free.
 
Cardo said:
EU law states companies have to provide 2 year warranty minimum. I don't know the exact piece of legislation, but I'm sure someone here will be able to tell you. The dehumidifier should be repaired or replaced for free.
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Sale of Goods Act?
 
Just fitted my mk 5 EcoAir DD122 replacement to the mk 4 fault that was my OP.

In the meantime, it it helps anyone, I find with the replacement the following.

EcoAir Customer service hotline 0208 459 9151 aftersales@ecoair.org

The best of luck to all.
 
BelleSerene said:
I keep an EcoAir dehumidifier on board: the well-reviewed DD122 (mk4 it says on the back), which came out top in YM's tests.

The last couple of weeks I've noticed that for example the ensign (which I keep down below) was still moist. The EcoAir is purring away, but there's no water down its pipe which I leave into the sink (and I place it on a chopping board above the sink). Today while doing some tasks I took the hose out so any water generated would collect in its transparent container. Nothing.

Mains on, thing pumping air, vent wobbling up and down; just no water.

Anyone cleverer than me have a suggestion? I'd be very grateful.
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The compressor has gone.


Posted from Ybw.com App for Android
 
Not on the boat but in the garage I've tried a variety of dehumidifiers but the only one that has lasted is a Rubi-Dri desiccant unit which is now around 4 years old & still going strong.
 
BelleSerene said:
The compressor never came. A dessicant dehumidifier doesn't have one.
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If you know what they are trying to say, it is possible to understand that explanation. But it is so full of errors (from using "oc" for "°C" to "evaporate the humid air" for "condense the humid air") that it is quite hard work!

I am still wondering how the water is removed from the dessicant, as water, once it has been absorbed. However they explain the refigerant type quite well!

Mike.
 
OK, just a general warning to all the chaps and chapettes out there NOT to buy Eco-air, Ecoair dehumidifiers (or any of the other various names under which their products are sold - premair, meco etc). They are defective -- the heating elements of all models eventually blow (sometime between 1 to 3 years) ands then you are left with a completely unusable device. I have a shed full of blown machines. They are completely uneconomic to repair and Eco-air make a tidy little profit selling heating elements at a price more than half that of a new machine (or reparing them at an even greater price).

This is a company that doesn't care two hoots about its reputation - so I don't care to promote its pruducts. At your own risk and do your research as they say ......
 
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