Well done Pantaenius insurance

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PhillM

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Early Saturday morning I arrived at Plymouth in the dark and with fog patches. After a couple of hours of indecision, I attempted an entry and got it wrong. I ended up on rocks and had to be towed off by the Police Launch Endeavour and the RNLI. Both were fantastic. Thank you.

This thread is NOT about the merits of my decision making (although I am happy to discs the lessons learned at another time). What it is about is the speed in which Pantaenius insurance have worked to sort my problems out.

Time line:

Saturday

Hit rocks and grounded about 0200
Mayday about 2005
Police Launch arrived about 0215
RNLI about 0217
Towed to Mayflower Marina about 0400
Went to bed about 0430 (having check the bilge and noted the rate of water ingress)
Called Pantaenius insurance 0915
Lift approved in the first call - boat lifted at about 1000
Called Pantaenius insurance to report major damage 1030
Surveyor (Sam West) appointed 10.45
Suryeyer attended and inspected 11.45, submitted report before 1800.
Two quotes arranged by 3 p.m.
Pantaenius insurance assessor appointed and claim form dispatched 1800

Sunday:


Claim form and incident report filed by 1200
Claim accepted by 1600

Monday:


Final quotes for work received by 1400
Shipwright appointed and work approved by 1700

Paean will be moved and work commences tomorrow (Tuesday). Estimated completion date 12th June, in time for me to still make the Jester Challenge, all being well.

I know that some insurers get stick on here, but tbh I cannot see how Pantaenius insurance could have handled this better. Credit where credit is due.
 
When someone I know turned the radar off and motored through a fleet of Spanish fishermen..... with the inevitable result they accepted his claim. Even though he was give way vessel.
 
They also paid for a brand new keel to be cast on a Benny 38.7 for another friend who stoved the Gurnard Ledge at full chat.

(for now that accounts for all my friends who have made serious mistakes :rolleyes:)
 
I know three boats that were in Grenada when hurricane Ivan came through and their boats were damaged, a Pantaenius surveyor was on the first plane in and the payments were made a week later.
 
That is good to hear, I have been with Pants for a long time but, touch wood, have never had to claim.

I appreciate the details are for another time, but out of interest, was the grounding in the area of the Shagstone?
 
I imagine this may help. BA0030.....


48002710612_3dab36cb96_z.jpg



Had he just put the anchor down, he'd have been fine.

Shag Rocks are a couple of miles away on the eastern side.
 
zoidberg said:
I imagine this may help. BA0030.....


48002710612_3dab36cb96_z.jpg



Had he just put the anchor down, he'd have been fine.

Shag Rocks are a couple of miles away on the eastern side.
Click to expand...


Depends on which direction he was coming from if from the east then it is much more likely that he was aiming for the eastern entrance and Shag rock is quite probable as are the outliers of Wembury Ledges or the Mewstone which have all claimed many vessels in the past.

I remember a Belgian boat ending up on the middle of the breakwater at high water springs once in good visibility, he was arriving to compete in the OSTAR if memory serves.

The strange thing about such "accidents" nowadays is that with GPS accurate to within inches and charts of areas like Plymouth Sound well surveyed and accurate why do they happen?
 
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