Update on GME Epirb problem and SUPERB service from GME

[captainslarty]

I posted recently re a potential problem with our MT 400 GME Epirb. there appears to be small cracks appearing in the casing - one deep enough to catch the finger nail. - all are around 1 inch below the casing screws.
I was contacted by GME (Australia) today with a kind offer of a new MT 403 shipped immediately to our boat in Spain free of charge. They are obviously concerned and want the old beacon back to examine - they are arranging getting it shipped to Aus.
The beacon is 3 years old now and obviously out of warranty.

Truly excellent customer service and rapid response.. well done GME.


Joe n Jayne

 

[affinite]

Result !

 

[captainslarty]

Yes,
Obviously I contacted them by email with pics at the same time I posted here.

Terrific. It gives you a warm sort of wobbly feeling /forums/images/graemlins/smile.gif when companies resond rapidly and couteously with a solution.

Again.. well done GME.

 

[nickrj]

Yay for Australia /forums/images/graemlins/smile.gif

Question though: Did you leave it exposed to the Spanish sun for three years?

 

[captainslarty]

Yes Nick, but inside the pilothouse of course..

/forums/images/graemlins/laugh.gif