Robert Wilson
Well-Known Member
I suggest the Ombudsman and Small Claims Court.
The type of transport you were using to meet the flight , unless excluded by the terms of the insurance, are patently irrelevant.
If what you say is true, take them to task-Watchdog may like to know about your experience also.
Good Luck.
Encouraging advice, thank you.
Sadly this was 2005, and although I fought like mad I gave up in the end. I think I have destroyed all my paperwork too.
But your advice may be useful to someone "going through the mill" at the present.
Good luck to anyone who is.