matthewriches
Well-Known Member
Having just finished a weeks shift work, I thought I would nip down to The Shipwreck at Shotley with a friend who has a boat at Shotley marina. We'd been there before a while ago for an evening meal so thought we'd go again.
We ordered & paid for drinks at the bar along with food and took our table number outside to enjoy the evening sun. Food followed in a fairly timely manner. Mate had a chilli and I had a chicken burger with an extra side of chips. At £11 odd quid for anything like this, you'd expect an absolutely perfect dish. This was mine.....
Look at the week old salad! Dark green and slimey. So we politely asked for the manager to look at the dish. I was told that when you put salad on hot meat, it can wilt slightly. Ok, but surely not rot?
I have worked in both industrial food processing and managed a local farm shop and to be told that the salad was not past its best was an insult. The chef, Janey, would not appear despite me asking to see her in person.
We were offered a low value dessert or a partial refund on the dish..... partial! The manager who was called Alex, suggested that because I'd eaten just under half by burger and all the chips, he'd only be able to refund £6.50.
In the few years I've dabbled in food, I've never heard of a partial refund on an insufficient dish. Partial refund on the total bill - yes, but on an individual dish - no.
To say Alex's attitude was disgraceful was an understatement. We were told that we could complain to who we liked in the management office, but they'd "back him up". He was a total arrogant and disbelieving person. He insinuated that I was just full up and didn't want the rest of my food.
He suggested that he'd purchased the salad himself in person from Booker that day - fresh. Errrr - no. I asked to see the packaging and he declined.
We took the partial refund under duress and left immediately. However are now in talks with the 2 directors of Shotley Marina.
Shotley may have a premier marina but the food at the establishment on site is far from premier.
I've now learned the local joke is to call it "The shi*wreck" Needless to say that whilst the arrogant manager is still running the place, we won't be back.
We ordered & paid for drinks at the bar along with food and took our table number outside to enjoy the evening sun. Food followed in a fairly timely manner. Mate had a chilli and I had a chicken burger with an extra side of chips. At £11 odd quid for anything like this, you'd expect an absolutely perfect dish. This was mine.....
Look at the week old salad! Dark green and slimey. So we politely asked for the manager to look at the dish. I was told that when you put salad on hot meat, it can wilt slightly. Ok, but surely not rot?
I have worked in both industrial food processing and managed a local farm shop and to be told that the salad was not past its best was an insult. The chef, Janey, would not appear despite me asking to see her in person.
We were offered a low value dessert or a partial refund on the dish..... partial! The manager who was called Alex, suggested that because I'd eaten just under half by burger and all the chips, he'd only be able to refund £6.50.
In the few years I've dabbled in food, I've never heard of a partial refund on an insufficient dish. Partial refund on the total bill - yes, but on an individual dish - no.
To say Alex's attitude was disgraceful was an understatement. We were told that we could complain to who we liked in the management office, but they'd "back him up". He was a total arrogant and disbelieving person. He insinuated that I was just full up and didn't want the rest of my food.
He suggested that he'd purchased the salad himself in person from Booker that day - fresh. Errrr - no. I asked to see the packaging and he declined.
We took the partial refund under duress and left immediately. However are now in talks with the 2 directors of Shotley Marina.
Shotley may have a premier marina but the food at the establishment on site is far from premier.
I've now learned the local joke is to call it "The shi*wreck" Needless to say that whilst the arrogant manager is still running the place, we won't be back.
