sealegsjim
Well-Known Member
A representative of Teak Deck UK who supply and fit Dek-King decking visited my boat in November last year and gave me a written quote for areas of cockpit decking.
I accepted the quote and the work was to be carried out 'at the turn of the year' After several months had past they said that the decking mats were made and that fitting would be soon. I paid a deposit of £364 and after many contacts with the company I was given definite dates when the work was to be carried out followed by many excuses why it was not, including on different occasions, bad weather, lack of staff and a crashed van. Finally I contacted the MD who apologised and said he would expedite the matter and again a definite date was given. At the beginning of June, after many ignored emails the MD finally admitted that neither the templates nor the mats had been made and that the original quote was too cheap to make it viable for his company. Also that personnel had since left the firm and they were disorganised. He promised to return my deposit 'in a few days' Many emails later I still have not been refunded and have taken it up with my credit card company who are pursuing the matter. So beware of paying any money up front to this company.
I accepted the quote and the work was to be carried out 'at the turn of the year' After several months had past they said that the decking mats were made and that fitting would be soon. I paid a deposit of £364 and after many contacts with the company I was given definite dates when the work was to be carried out followed by many excuses why it was not, including on different occasions, bad weather, lack of staff and a crashed van. Finally I contacted the MD who apologised and said he would expedite the matter and again a definite date was given. At the beginning of June, after many ignored emails the MD finally admitted that neither the templates nor the mats had been made and that the original quote was too cheap to make it viable for his company. Also that personnel had since left the firm and they were disorganised. He promised to return my deposit 'in a few days' Many emails later I still have not been refunded and have taken it up with my credit card company who are pursuing the matter. So beware of paying any money up front to this company.
