TackTick - brilliant service.

[Koeketiene]

Bought a TackTick T104 wireless windex two years ago.
Last season it started 'acting up' - the backlight in the top right quadrant of the display unit didn't work any more and when it started to rain, no signal from the masthead unit was received.

Last week I sent both masthead and display unit off to TackTick 'for investigation'.

Today I received a brand spanking new T104 set.
No quibbles, no nothing.

Brilliant - customer service as it should be. /forums/images/graemlins/cool.gif /forums/images/graemlins/cool.gif /forums/images/graemlins/cool.gif

 

[pvb]

It's interesting that we're surprised when companies respond appropriately to customer concerns. However, it's still a costly process to remove and refit a masthead unit. Perhaps it would be reasonable to expect kit like that to last a lot longer than 2 years?

 

[simonfraser]

same good service here, you can buy a second unit, fit that whilst you take the duff one off, they'll give you a credit if they can't repair it . . . .

 

[pvb]

[ QUOTE ]

same good service here, you can buy a second unit, fit that whilst you take the duff one off, they'll give you a credit if they can't repair it . . . .

[/ QUOTE ]What happens if they can repair the original one? Do you end up with 2 systems?