Sunsail Head Office Telephone Number

[Deleted member 478]

Last month I paid the deposit on an ex-charter Sunsail boat, subject to survey. The survey exposed several issues, so I rejected the boat. Sunsail acknowledged the rejection by email. Three weeks down the track and I'm struggling to get my deposit back. The broker is full of admin/directors need to sign off bla, bla, bla excuses and now he's not taking my calls or responding to my emails. The only telephone number on the UK Sunsail website is to enquire about making a charter booking, which is a fat lot of help.

Does anyone have the head office number or any ideas, besides the Small Claims Court on how to proceed?

 

[mainsail1]

Pay a visit to Port Solent?

 

[Deleted member 478]

Pay a visit to Port Solent?

I would if I was in the UK. Alas, I'm in the sunny Algarve

 

[sarabande]

Here's the Press Office

ADPR : www.adpr.co.uk/

+44 (0)1460 241641
Account Manager, Liberty Ash: liberty@adpr.co.uk


and I think this is the corporate HQ

+44 (0)2392 222 221

 

[pvb]

The company is Mariner International Travel (UK) Limited, trading as Sunsail. The website has a phone number for corporate enquiries, which ought to be answered by someone vaguely sensible, it's 02392 222 221.

Is your contract actually with Sunsail? Or with the broker?

If you end up issuing proceedings, the registered office is Origin One, 108 High Street, Crawley, West Sussex RH10 1BD.

 

[Deleted member 478]

Thank you, @Saraband and @pvb. Will give them a ring now

 

[Deleted member 478]

The number for Sunsail ending with a 1 is the Port Solent Charter base. They gave me a similar number but ending with a 5. No answer there.

 

[Deleted member 478]

@pvb, my contract is with Sunsail Worldwide Sailing Limited

 

[colind3782]

A comment on a company's Facebook page usually gets a fast response in my experience!

Sunsail | Facebook

 

[pvb]

@pvb, my contract is with Sunsail Worldwide Sailing Limited

That company is a subsidiary of Mariner International Travel, and has the same registered office address.

 

[Deleted member 478]

I really dislike having to jump up and down and make threatening noises. Alas, I'm very pleased to report that my phone just pinged and my bank balance is much improved.

Thanks again for all the replies

 

[sarabande]

They obviously have someone watching the forum all the time !

 

[pvb]

Result!

 

[ashtead]

Don’t forget Linked In is a useful source of info for complaints -clearly unregulated outfits like Sunsail don’t really have a proper complaints department though.