ST2000+ tiller pilot erratic steering

crackle

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On a recent sailing trip on my friends boat his Raymarine ST2000+ tiller pilot failed. When it was setup to steer automatically to a compass heading it just put the tiller hard over and refused to work correctly.
This was not the first time this had happened, it did the same last season, but following a recalibration of the fluxgate compass it continued to work.

I have now taken it apart and discovered the real reason for the failure is 2 rubber buffers which cushion the ram worm gear at each end of its travel had broken up and pieces of rubber were floating around inside the tiller pilot, some of these pieces had become jammed in the fluxgate compass gimbals preventing the compass from operating.
This would explain why the fault was happening intermittently, as each time the autopilot was put away the pieces would have been shaken free.
Below is a photo of the shaft end buffers after I glued the pieces back together.
Or at least there would be if I was allowed to post images.

On my friends behalf I contacted Raymarine to enquire about spares to replace the rubber buffers and a new seal to fit on the end of the shaft to prevent the ingress of water and salt atmosphere. The only help they could offer was to contact a local marine electronics specialist.
I did as suggested but they did not have any spares either. But did say something was needed to act as a buffer as without them the mechanism could jam on the end stops and lock up the motor. They suggested using 4 suitably sized "O" rings 1 fitted over each end of the aluminium guide shafts.

I discovered the shaft seal is a standard imperial sized one, (although rather uncommon, the size was 3/4" internal x 1" external x 1/8" thick) I finally located one ,https://www.bearing-king.co.uk/products.php?d=19.05&D=25.4&bt=3 and ordered it along with another odd sized "O" ring, 3/4" internal x 1/16" thick) https://www.ebay.co.uk/itm/METRIC-NITRILE-70-RUBBER-O-RINGS-1-5MM-CROSS-SECTION-13-5MM-ID-TO-25-5MM-ID/371790018519?ssPageName=STRK%3AMEBIDX%3AIT&var=640765372517&_trksid=p2057872.m2749.l2649 which seems to act as a primary seal in the push rod shaft seal.

I joined the Ramarine help forum and made 2 posts concerning the repair of the autopilot for the benefit of others who may have had the same symptoms, the posts were not approved. Below is a reply from the moderator as to why.
"Raymarine does not support modification of its autopilot equipment designs and will not approve threads/posts which recommending such modifications. In the case of the failures described, the recommended action to address the reported symptoms is to have the drive serviced by Raymarine's Product Repair Center."

My opinion of Raymarine as an organisation and the ST2000+ autopilot has changed. Considering these autopilots cost approximately £600 10 years ago, and strangely enough they still seem to be current today.
It is let down by the poor design of the mechanics, the cheap materials and lack of spares available.

The only possible option for parts offered by the "Marine Electronics" specialist suggested by Raymarine themselves was the possibility of a complete new motor and ram shaft assembly, costing in excess of £300.
The pilot is powered by a cheep little DC motor, available on Ebay, type number is RS 555SH.
https://www.ebay.co.uk/itm/253306258046?
On the outer end of the ram there is a silly little spring clip retainer. I have never seen these used in an application where reliability is paramount.

The main ram shaft end seal does not have an anti magnetic garter spring, it is positioned less than 2 inches from the compass, proper marine grade stainless is anti magnetic. It may be a cheaper type of stainless so if it fits I will reuse it in the new seal just in case it is less prone to attack by salt water, this one looks in good condition but the seal lip does have some wear which is why I am replacing it.

I forgot to mention the "O" rings used for the end of travel buffers were 6mm x 2.5mm "o" rings I happened to have in my metric O ring kit.

I hope this thread can help someone else when they suffer the same failure.

I have not finished and tested the repair but I dont expect any problems. I will update after this weekends sailing.
If you want to see the images which I would have included in this thread, if allowed, then you can see them in another forum here.
http://www.golbornevintageradio.co.uk/forum/showthread.php?tid=6920


Mike
 
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The end stop o rings is a common failure. I've read about it before on here and it has happened to mine.
Thanks for the other info
 
Thanks for the comprehensive low-down, crackle. My days with tiller pilots are probably over, but it could be invaluable to some.

As Spyro no doubt recalls from earlier threads, I've had precisely the same issue with bits of O-ring in the fluxgate compass in two ST2000+ pilots. One was sent back under warranty, along with the offending scrap of O-ring. The unit was repaired, but no indication given that Raymarine knew this to be a known fault. In fact they ignored the suggestion altogether. Both episodes were over ten years ago...one when I was single-handed and trying to reduce sail with violent thunderstorms approaching. Thankfully heaving-to requires no autohelm.

It certainly results in wildly erratic steering and, occasionally, bouts of normal operation. A real puzzler until you discover the cause.
 
I had a peep inside my fully functioning ST1000 two or three years ago and noticed the bumbers looked damaged. As there was no problem with the unit at the time I left them alone but this season there have been some wild course changes so following this helpful post I know the probable cause and solution. Thank you.
 
When I first started looking around for spares for this autopilot I sent an email to Raymarine. As I had not had any reply by the next day and repairs were needed for this weekend, I telephoned them and they told me they had no spares and to contact Mantsbrite Electronics.
Yesterday I got a reply, from Raymarine, 7 days after I sent my email.
FYI the reply is below;
"Thank you for your enquiry
I am afraid there is no service kit for these units, since we discourage opening the units - our experience has generally been that more damage is often caused than was the original fault. However, the parts you need can be obtained direct from our service workshop, please call 01329 246932 between 08.45 to 4.00pm Monday to Friday and speak to our service team."
So there you have it, spares are apparently available from Raymarine.

Today out of curiosity, mainly to find out the availability and cost of the spares, I attempted to call Raymarine Tec Support. After about 5 very wobbly and distorted repeats of "Classical Gas" I gave up.

Mike
 
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Just reporting in that after 2 days sailing the autopilot was performing better than ever. It was quieter in operation than it has been for years, I think it was well over due for a service.
For a lubricant for the thrust shaft screw and the end seals I used a spray Silicone grease with PTFE.

Mike
 
Just reporting in that after 2 days sailing the autopilot was performing better than ever. It was quieter in operation than it has been for years, I think it was well over due for a service.
For a lubricant for the thrust shaft screw and the end seals I used a spray Silicone grease with PTFE.

Mike

I am really surprised that i haven't thrown my ST2000 overboard yet, previous owner said the original one lost course once so he brought a replacement, so i started with 2 of them last year,
first the old one - it lost course once again so i sold it as spares ( it appears to power down but this seams actually to be a common thing with them? )
Second the newer one, well its just no better, cant hold a course over a single wave - dangerous to say the least, turn round to do something on deck and before you know it the boat has changed course and headed to land, same problem as the first, it appears to power down but it does warn you by beeping first ( if i happen to hear it while on the bow that is unlikely ) then its given up and changed from Auto to Manual mode by its self. why the hell it doesn't just accept its off course and continue to steer towards its course i have no idea.
I am starting to think about making my own pilot.
boats a 25ft Catamaran
 
It sounds like the compass is jambed the same as my mates. It is an easy fix if you are prepared to have a go. Its certainly not worth sending it away to be fixed at the rates Raymarine they charge.
I made a forum thread illustrating the problem and my repair solution,
http://www.golbornevintageradio.co.uk/forum/showthread.php?tid=6920
it worked like a new pilot after the repair, but looking at the methods of construction and the silly spring clip fixing the actuating screw to the push rod, I dont expect the pilot to last too much longer, it really should have a proper thrust bearing in the end of the rod with a better solution than a spring clip holding it.
Raymarine service documents are also lacking detail.

If Raymarine see these posts then they should be very concerned about the reputation of their autopilots.

Mike
 
You sure it wasn't just low voltage to the unit? If you had a dodgy/corroded connection somewhere between the battery to the tiller pilot socket then it may be ok on standby but when it tried to draw any current to operate the ram it could have fallen below critical. I had this happen and remaking the connections to the back of the socket sorted it for me.

I am really surprised that i haven't thrown my ST2000 overboard yet, previous owner said the original one lost course once so he brought a replacement, so i started with 2 of them last year,
first the old one - it lost course once again so i sold it as spares ( it appears to power down but this seams actually to be a common thing with them? )
Second the newer one, well its just no better, cant hold a course over a single wave - dangerous to say the least, turn round to do something on deck and before you know it the boat has changed course and headed to land, same problem as the first, it appears to power down but it does warn you by beeping first ( if i happen to hear it while on the bow that is unlikely ) then its given up and changed from Auto to Manual mode by its self. why the hell it doesn't just accept its off course and continue to steer towards its course i have no idea.
I am starting to think about making my own pilot.
boats a 25ft Catamaran
 
If you are using a large diameter cable and it wont fit in the socket at the pilot, rather than splicing in a second cable and making another load of joints that could fail. Just trim back some of the strands so the wire goes in the socket terminal. These autopilots don't use a lot of current on load, a cable of about 1.5mm csa should be enough for all but the longest cable runs.
 
I am well aware of electrical demands, and never joint a cable unless its absolutely necessary, poor electrical joints by so called marine engineers, drive me crazy, working my way around the boat, improving every connection as i go. preferred method is Deutsch connectors, but will use a Wago connector if its inside.
on the Pilot i have not found anything so far to make me think its a power problem. and as for the compass, appears OK going by the display, presently not in the UK but my boat is so i cant check it at present :)
 
I was surprised to find that the original 5 pin male plug supplied with a 2000 corrodes in short order if inadvertantly exposed to any salt water.They may look bright on the pin ends but the sides take a dark coating of corrosion that is hard to spot and difficult to get at.This was the cause of my unit's erratic behaviour caused by the voltage drop and the intermittant connection signalled by that beep.
Further research revealed that my original plug, at least ,does not have the Bulgin stamp and is not of the same precise dimensions.Reluctant to pay the ridiculous prices asked for the Raymarine variety on the web,and not requiring the data connections, I have replaced with a genuine 2 pin Bulgin set,in which I have more faith, for less than £20.
If your unit appears to be faulty and before you give up I urge you to remove your plug and socket and make a simple temporary direct cable to cable connection of the L and N conductors via a block to retest it's operation underway.Hopefully you can then order the new plug set.CPC have good prices.
 
I am well aware of electrical demands, and never joint a cable unless its absolutely necessary, poor electrical joints by so called marine engineers, drive me crazy, working my way around the boat, improving every connection as i go. preferred method is Deutsch connectors, but will use a Wago connector if its inside.
on the Pilot i have not found anything so far to make me think its a power problem. and as for the compass, appears OK going by the display, presently not in the UK but my boat is so i cant check it at present :)

The thing is, if the pilots compass gimbles have bits of rubber from the "O" rings, and broken up end stop buffers jammed in them like the one I repaired had, the pilots compass display will still look normal till it finally registers as off course and sounds an alarm.

The symptom in my case was the pilot would steer for a while then it would start going erratic, then the tiller would be pushed hard over and the pilot push rod would jam against its end stop.
It would work some days not others. This was probably caused by the bits of loose rubber floating around may have been dislodged when the pilot was put away for the night.

Mike
 
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I chopped off the raymarine plug and use a two pin dri plug as I'm not using seatalk. It is supplied with 10mm2 cable to ensure minimal voltage drop over a a run of 6 metres - the pilot is 3m away from the supply so the run is 6m (there and back). Most people forget that!

I also find the pilot is very poorly made for something that costs over £500. I have a cover for mine, keeps the water off it and has kept issues to a minimum so far.
 
Damn Tiller pilot yet again
I am using the new one, and still the same, I have taken it apart and when the rod is pulled in gear on the end of the shaft is rubbing against the inside. metal support, and wearing the side of the gear away - what is supposed to control the thrust towards
the most annoying thing is no parts manual
 
Repairs do not have to be done by the Raymarine service centre. There is a firm called the Service centre on eBay who do fixed price repairs for £80 . No connection just a satisfied customer.
 
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