andyball
New member
On Friday 7th I telephoned Mikuni Heating UK & ordered one MY30 heater kit...no problem,gave card details, asked about despatch: "overnight courier"...expected it Monday/tuesday.
Called on Wednesday 12th..." no skin fittings in ...couldn't send it". (no hint of this when I ordered it)
I explain that I need to start fitting the heater,so please send it minus exhaust fitting...."no problem,it'll go out today".
Called Friday 14th....."we've been too busy to send it....it won't go until Monday". I send email reminding them that I need it evn if minus fitting & it must go out Monday.
today(Tuesday) checked bank:they haven't taken money,so suspecting more delays I call again "we're waiting for the skin fitting" (arggghhhh !!!)
I explain previous request for heater less exhaust...."I wasn't here last week"
I cancel order.....thinking if service when you're giving them money is this slow,dread to think of response if there's a problem with the thing later on.
In fairness, should mention that a friend bought from them ,but collected it himself(maybe that works better?) & he can't say enough good about them (except that 3.5 KW isn't enough for a 42' & the exhaust's a bit noisy,even with silencer).
Moan over: it's lovely outside so I'm off to the boat(s)
Called on Wednesday 12th..." no skin fittings in ...couldn't send it". (no hint of this when I ordered it)
I explain that I need to start fitting the heater,so please send it minus exhaust fitting...."no problem,it'll go out today".
Called Friday 14th....."we've been too busy to send it....it won't go until Monday". I send email reminding them that I need it evn if minus fitting & it must go out Monday.
today(Tuesday) checked bank:they haven't taken money,so suspecting more delays I call again "we're waiting for the skin fitting" (arggghhhh !!!)
I explain previous request for heater less exhaust...."I wasn't here last week"
I cancel order.....thinking if service when you're giving them money is this slow,dread to think of response if there's a problem with the thing later on.
In fairness, should mention that a friend bought from them ,but collected it himself(maybe that works better?) & he can't say enough good about them (except that 3.5 KW isn't enough for a 42' & the exhaust's a bit noisy,even with silencer).
Moan over: it's lovely outside so I'm off to the boat(s)