Sending and receiving faxes on board

G

gosh

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Can anyone please help a computer novice with a very specific problem?

I am trying to send and receive faxes on my Acer laptop (XP home) via a Nokia 6230i mobile connected by Bluetooth.
O2 have given me the phone settings and fax number. My laptop receives and sends faxes OK via BT landline; the bluetooth connection works OK
I have set the laptop fax programme to send and receive via the bluetooth modem.
The system refuses to either send or receive. Trying to receive, the laptop gives me the message “attempt to receive fax failed, error occurred while receiving fax”. On trying to send, laptop gives message “an error occurred while sending fax” (This suggests to me that the phone is OK and the laptop isn’t).

O2 and laptop supplier unable (or unwilling) to help further.

As I am just off on a long cruise the situation is becoming urgent.
Can anyone please help?

Many thanks in advance.
 
Not sure I've got good news..

The one thing you don't mention is the fax software you are using - is this just the inbuilt XP stuff ?

Do you definitley know that your combination will work (i.e. do O2 or whoever say that your Nokia will work with XP fax software). I would try and get a definitive answer on this first before tearing too much hair out.

If it really can't be got to work - what about one of these services where someone else collects your faxes and you cn thenc ollect them via email (might be easier if your not always going to be in range anyway ??)

If so this is notoriously sensitive to non standard modems

To quote from a message on google groups:
There is an even money chance that there's nothing you can do, XP Fax has
more than enough trouble with MANY analog modems and regular wire telephone
lines. Attempting to use it with anything even remotely "non-standard"
(including Cell phones that work as fax modems, ISDN adapters with fax modem
capabilities, VoIP services, etc.) very often gives it (and you and us and
lots of other folk) heartburn. My only suggestion would be to contact the
mobile phone's manufacturer and see if they have a solution. From the XP
Fax standpoint, all bets are off with any device that's not listed in the
Hardware Compatibility List:

Windows XP Hardware Compatibility
http://www.microsoft.com/whdc/hcl/default.mspx

Sorry I haven't got a better answer for you - one other thing to check would be that the baud rate on your com port which is connecting to the mobile is set appropraitely - depending on what mobile technology you use - this could be as low as 9600 - considerably slower than your landline modem.

Hope something in this gives you a clue

Good luck !
 
OK - the issue with this sor tof connection often comes down to the modem type

Go to the control panel in windows, select modems find the blutooth setings and find advances settings.

add "AT &X0" as an extro setting 0 is a zero. this will force the modem to ignore the dial tones and just dial. depending on the version you can also use &X1.
 
Have tried this with various bluetooth phones, XP really doesn't like them. I think it is the bluetooth stack which has problems interfacing with the phone.
Suggest you use infrared, or better still buy the data cable if you can.

regards
 
[ QUOTE ]
Have tried this with various bluetooth phones, XP really doesn't like them. I think it is the bluetooth stack which has problems interfacing with the phone.
Suggest you use infrared, or better still buy the data cable if you can.

regards

[/ QUOTE ]

you are right about that. If you have the option the cable is always the best way to go but bluetooth can be made to work - some phone software (motorola phone tools is one example) installs it's own driver and this works well others use the Mickysoft provided one. Pity motorola's software is so poor in every other respect.

Often the version of Bluetooth on the phone is actually the issue. Most phones on sale now were developed a couple of years ago in in the UK the networks take their time testing and releasing them to us (the paying public). See if there is a software upgrade available for the phone, look on the phone manufactures website. This often helps although your network may then say 'it not tested by us so it not supported by us' in the unlikely eveny you have any problems with voice calls.

there is no simple solution to this but things are rapidly getting better ann more standardised in the mobile world. The trouble is if you don't like the standard no problem there will be a new standard tomorrow!

you can get Bluetooth to work but the best bet will always be the cable. Avoid infrared as you have to keep the phone pointing at the computere and this is a pain at sea!
 
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