robmcg
Well-Known Member
Richard- Hadn't as yet written or e-mailed Seateach so suspect someone there was either reading the forum or was tipped off.
Seateach Chandlery - Your thoughts please!
- Thread starter robmcg
- Start date
Koeketiene
Well-Known Member
[ QUOTE ]
is it possible that someone at Seatech reads the forum?
[/ QUOTE ]
More than likely - though none will admit to it.
Have previous experience (not with Seateach) when problems I had got miraculously resolved when I kicked up a stink here.
Naming and shaming works!
is it possible that someone at Seatech reads the forum?
[/ QUOTE ]
More than likely - though none will admit to it.
Have previous experience (not with Seateach) when problems I had got miraculously resolved when I kicked up a stink here.
Naming and shaming works!
davidpbo
Well-Known Member
[quote
Did you do anything to make the directors aware of the incident, or is it possible that someone at Seatech reads the forum?
[/ QUOTE ]
If they don't, someone who knows them probably does.
I am sorry to hear people have had cause to complain, I had excellent service from Seateach when I had a problem with my plastimo roller reefing.
Did you do anything to make the directors aware of the incident, or is it possible that someone at Seatech reads the forum?
[/ QUOTE ]
If they don't, someone who knows them probably does.
I am sorry to hear people have had cause to complain, I had excellent service from Seateach when I had a problem with my plastimo roller reefing.
Chris_Robb
Well-Known Member
I sent seateach a link to the thread - may have done some good - hope it got passed to their MD - would be a shame if it had stopped at Mr Grumpy.
Sans Bateau
Well-Known Member
I have known SeaTeach for a good many years. I have always felt that they are 'our' chandlers.
The company is run by a group of partners. Speak to either Stewart or Jim, Jim is semi retired now but often makes an appearance. Both are extremely helpfull and will, I'm sure, want to sort out your problem.
I have a good idea who the grumpy old git is. /forums/images/graemlins/grin.gif
The company is run by a group of partners. Speak to either Stewart or Jim, Jim is semi retired now but often makes an appearance. Both are extremely helpfull and will, I'm sure, want to sort out your problem.
I have a good idea who the grumpy old git is. /forums/images/graemlins/grin.gif
A
Anonymous
Guest
So did I and I got a terrific reply:- [ QUOTE ]
"Dear Lemain, It was very kind of you to tell us about the thread on the YBW forum. Thanks to your email, we have been able to resolve the issues and tell the forum members how we value their business, and how concerned we are to learn about general dissatisfaction with our level of service. Sincere thanks to you".
[/ QUOTE ]
Not /forums/images/graemlins/frown.gif
"Dear Lemain, It was very kind of you to tell us about the thread on the YBW forum. Thanks to your email, we have been able to resolve the issues and tell the forum members how we value their business, and how concerned we are to learn about general dissatisfaction with our level of service. Sincere thanks to you".
[/ QUOTE ]
Not /forums/images/graemlins/frown.gif
Chris_Robb
Well-Known Member
huh - I did'nt get a reply - not fair!
VicS
Well-Known Member
[ QUOTE ]
huh - I did'nt get a reply - not fair!
[/ QUOTE ] "grumpy old git" got yours probably.
huh - I did'nt get a reply - not fair!
[/ QUOTE ] "grumpy old git" got yours probably.
Rabbie
Well-Known Member
Good post!. I have spoken of Grumpy Old Git here several times. Like others, I have had mixed experiences at Seateach over 15 years based in Emsworth, both at old shop and new.
On one occasion, I bought a depth sounder and fitted it to the boat, not a difficult job, but it just would not work. I returned it and the baldy guy grudgingly exchanged it, asking me, 'Did you fit it properly, NASA keep telling us they are in perfect order?'. I went straight to the boat and fitted the replacement which worked properly first time. I enjoyed telling baldy so!. On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear. I wont go into detail about the new sail I ordered which they sent to a similarly named customer in the northwest of Scotland - I live in Sussex!.
On one occasion, I bought a depth sounder and fitted it to the boat, not a difficult job, but it just would not work. I returned it and the baldy guy grudgingly exchanged it, asking me, 'Did you fit it properly, NASA keep telling us they are in perfect order?'. I went straight to the boat and fitted the replacement which worked properly first time. I enjoyed telling baldy so!. On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear. I wont go into detail about the new sail I ordered which they sent to a similarly named customer in the northwest of Scotland - I live in Sussex!.
Sans Bateau
Well-Known Member
[ QUOTE ]
On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear
[/ QUOTE ]
Thats Stewart.
On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear
[/ QUOTE ]
Thats Stewart.
tome
Well-Known Member
Stuart drove down to meet me on my previous boat to help measure a replacement hatch
gandy
Well-Known Member
Now my mast's back up, I can add myself as another happy Seateach customer. They were the second cheapest quote for standing rigging, and the only people to quote chromed bronze rigging screws. Stuart couldn't have been more helpful.
fireball
Well-Known Member
Who was the cheapest?
gandy
Well-Known Member
S3i were the cheapest, but not by much and with SS rigging screws. They didn't really give a quote, more a list of the bits that they thought would be needed.
Seateach price also included a couple of extras so the like for like would be very close, and they gave a fixed all-in price based on the info I'd provided. They also specified the makes of fittings they would use, which gives some assurance that its not just cheap because its shite.
I got quotes from Seateach, S3i, Ferry Marine (Port Edgar) and Ardfern Yacht Centre. I asked for quotes from some others who didn't bother to reply.
Oops, I've just noticed that one of the other quotes included bronze screws, but their quote was something like 50% higher than Seateach.
I would have loved to have dealt with a local company, but there aren't any and if the order has to go by post it may as well go to the other end of the country.
Seateach price also included a couple of extras so the like for like would be very close, and they gave a fixed all-in price based on the info I'd provided. They also specified the makes of fittings they would use, which gives some assurance that its not just cheap because its shite.
I got quotes from Seateach, S3i, Ferry Marine (Port Edgar) and Ardfern Yacht Centre. I asked for quotes from some others who didn't bother to reply.
Oops, I've just noticed that one of the other quotes included bronze screws, but their quote was something like 50% higher than Seateach.
I would have loved to have dealt with a local company, but there aren't any and if the order has to go by post it may as well go to the other end of the country.
wickorbush
New Member
I am sorry about the misunderstanding about the cancellation of an Internet Order that you placed with us for a pair of Musto Trousers. I cannot blame anyone but myself as I answered the telephone call. It was wrong of me to suggest that there might be a handling charge. Your card was, therefore, credited in full, shortly afterwards.
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
We may not get it right every single time, but we usually do.
Again, sorry about this misunderstanding.
Ian Dodgeon, Director, Sea Teach Ltd.
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
We may not get it right every single time, but we usually do.
Again, sorry about this misunderstanding.
Ian Dodgeon, Director, Sea Teach Ltd.
Koeketiene
Well-Known Member
Very brave & decent of you to apologise on here.
Shame only you felt the need to turn your apology into an advert
[ QUOTE ]
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
[/ QUOTE ]
Shame only you felt the need to turn your apology into an advert
[ QUOTE ]
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
[/ QUOTE ]
fireball
Well-Known Member
Ah come on... give the guy a break ... he's put his hands up and owned up to the mistake ... takes a lot to stand up in front of you lot and say he's wrong!
A
Anonymous
Guest
Well done for explaining in public.
Forgive me for asking, but are you the "grumpy old git"? /forums/images/graemlins/smile.gif
Forgive me for asking, but are you the "grumpy old git"? /forums/images/graemlins/smile.gif
G
Guest
Guest
[ QUOTE ]
Very brave & decent of you to apologise on here.
Shame only you felt the need to turn your apology into an advert
[ QUOTE ]
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
[/ QUOTE ]
[/ QUOTE ]
Sorry but I know Seateach and I am pleased to see thgem answer and publicly apologise.
As to making an advert - considering that it is reasonably factual - then no harm done - expecially after all the crud that has been on here for years about additives / anchors / et all !
What did you expect ?
/forums/images/graemlins/crazy.gif
Very brave & decent of you to apologise on here.
Shame only you felt the need to turn your apology into an advert
[ QUOTE ]
We at Sea Teach are proud of our generally excellent service, as many of our tens of thousands of custmers, over the last 26 years, will testify. We also offer the Yachtsman a unique range of products. We are Europe's largest hatch and portlight retailers, one of the largest suppliers of Renewable Energy Systems to the Marine Trade, uniquely supplying the superb Safety Device, the Sea Brake, in Europe, together with our world-beating supply of off-the peg new and second hand sails.
[/ QUOTE ]
[/ QUOTE ]
Sorry but I know Seateach and I am pleased to see thgem answer and publicly apologise.
As to making an advert - considering that it is reasonably factual - then no harm done - expecially after all the crud that has been on here for years about additives / anchors / et all !
What did you expect ?
/forums/images/graemlins/crazy.gif
Koeketiene
Well-Known Member
[ QUOTE ]
What did you expect ?
/forums/images/graemlins/crazy.gif
[/ QUOTE ]
Something like this - the apology without the SPAM
[ QUOTE ]
I am sorry about the misunderstanding about the cancellation of an Internet Order that you placed with us for a pair of Musto Trousers. I cannot blame anyone but myself as I answered the telephone call. It was wrong of me to suggest that there might be a handling charge. Your card was, therefore, credited in full, shortly afterwards.
We may not get it right every single time, but we usually do.
Again, sorry about this misunderstanding.
Ian Dodgeon, Director, Sea Teach Ltd.
[/ QUOTE ]
What did you expect ?
/forums/images/graemlins/crazy.gif
[/ QUOTE ]
Something like this - the apology without the SPAM
[ QUOTE ]
I am sorry about the misunderstanding about the cancellation of an Internet Order that you placed with us for a pair of Musto Trousers. I cannot blame anyone but myself as I answered the telephone call. It was wrong of me to suggest that there might be a handling charge. Your card was, therefore, credited in full, shortly afterwards.
We may not get it right every single time, but we usually do.
Again, sorry about this misunderstanding.
Ian Dodgeon, Director, Sea Teach Ltd.
[/ QUOTE ]