Repair by Manufacturer

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kieron riley

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I sent a piece of electronics back to the manufacturer for repair, after damage done by a rigger. It had two broken bits on the mast top unit it had a broken lead ( may be snapped) and the screen unit I put in in case it needed calibration. I didn’t include any instructions as to the repair, apart from rigger damage,
When it was returned to me it had the mast top unit repaired and they told me that they had calibrated the screen unit and repaired as needed. But the lead came back joined together with a connection block ( wires open to the elements) I was truly shocked with such a repair.Now on calling them I was told that if I wanted the lead repaired then I should have requested its repair/ replacement ( as I said earlier I sent the item for repair after rigger damage ) now I can’t for the life of me understand how they could carry out the repairs without the lead , I am truly disappointed and shocked, I really can’t understand the logic behind repairing some bits and not others
 

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I don't want to defend the supplier but often cables are cut by owners and re-joined using the terrible choc block to get through deck glands and similar. It is possible that your supplier interpreted your cable in this manner (although why you would have sent the cable if that was the case does elude me). Did you itemise the actions you wanted them to undertake, including replace the lead?
 
As above, people fit units in all kinds of ways so without instructions the repairer has no way of knowing - they're not mind readers.

"I am truly disappointed and shocked, I really can’t understand the logic behind.." sending something for repair without stating clearly what is expected.

I can guess which company we're talking about from the bottom of that leg, and the fact that they actually repair things - I've had nothing but exceptional service from them.
 
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kieron riley said:
I sent a piece of electronics back to the manufacturer for repair, after damage done by a rigger. It had two broken bits on the mast top unit it had a broken lead ( may be snapped) and the screen unit I put in in case it needed calibration. I didn’t include any instructions as to the repair, apart from rigger damage,
When it was returned to me it had the mast top unit repaired and they told me that they had calibrated the screen unit and repaired as needed. But the lead came back joined together with a connection block ( wires open to the elements) I was truly shocked with such a repair.Now on calling them I was told that if I wanted the lead repaired then I should have requested its repair/ replacement ( as I said earlier I sent the item for repair after rigger damage ) now I can’t for the life of me understand how they could carry out the repairs without the lead , I am truly disappointed and shocked, I really can’t understand the logic behind repairing some bits and not others
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Should the rigger not have arranged the repair?

I cannot believe choc blocks are still used by any electrician (maritime or other).
 
The clue is in your original post - “I didn’t include any instructions as to the repair”

Surely the sensible thing would have been to include specific instructions, or at least description of the issues you want fixed, when sending things off for repair? Without this I can’t see how you can criticise the repairers.
 
dunedin said:
The clue is in your original post - “I didn’t include any instructions as to the repair”

Surely the sensible thing would have been to include specific instructions, or at least description of the issues you want fixed, when sending things off for repair? Without this I can’t see how you can criticise the repairers.
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Indeed - somewhere in another forum in a parallel universe someone is complaining that they sent an instrument for repair, where they had cut the cable to fit it through the mast and the repair company had replaced the cable, charging for something that was unnecessary and creating work for the consumer to once again cut and prepare the ends of the new cable!

What this probably tells you is the majority of masthead units get sent back to the supplier with the cable cut!
 
Well now , I can see the reasons for some comments, as to a list of fault's but sometime ago my car was parked on the road while I was away ,and was hit by a HGV and badly damaged now I’m sure I don’t recall giving any instructions on how or what to repair, but on my return the only thing that I really noticed was a very clean and shiny car , how wonderful ( sort of ) was that . Everything back to the way it was built and meant to be
 
kieron riley said:
Well now , I can see the reasons for some comments, as to a list of fault's but sometime ago my car was parked on the road while I was away ,and was hit by a HGV and badly damaged now I’m sure I don’t recall giving any instructions on how or what to repair, but on my return the only thing that I really noticed was a very clean and shiny car , how wonderful ( sort of ) was that . Everything back to the way it was built and meant to be
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And if you had claimed against the rigger's insurance that's exactly what would have happened with this repair - it just would have cost a lot more and taken a lot longer.

The marine industry just isn't as slick as the car industry - it does take some getting used to.
 
Buy a proper cable joiner. Refit to the mast and then you have a way of disconnecting next time before the rigger snaps it again.
I think the manufacturers have done you a favour.
Its wonderful that they even repair stuff. Most just want you to buy new.
 
I can't say what they thought or why they did it but a chock block is a shoddy repair - though personally I would have just repaired the cable myself . Remove the block now, get some suitable sized heat string crimp connectors and crimp and heat seal each wire then wrap in tape or heat shrink a cover.

Whether or not the company thought you may have cut it for fixing or anything else , its pretty obvious by how close the cut is to the top , and presumably the rest of the cable is very long to get down the mast , not using a proper sealed waterproof connection is poor . No electrician (I hope) would use a chock block even inside the boat a few inches from a cable that goes outside and thus may well leak over time if the deck gland is poor. I personally wouldn't use one at all unless no other choice exists and then its in a watertight enclosure.
 
kieron riley said:
Well now , I can see the reasons for some comments, as to a list of fault's but sometime ago my car was parked on the road while I was away ,and was hit by a HGV and badly damaged now I’m sure I don’t recall giving any instructions on how or what to repair, but on my return the only thing that I really noticed was a very clean and shiny car , how wonderful ( sort of ) was that . Everything back to the way it was built and meant to be
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No, you won't have briefed the body shop but the insurance compant assessor would and agreed exactly with the repairer what needed to be done.

You were instructing the repair - it is irrelevant how the damage was caused and should have discussed in advance with the repairer what you wanted them to do.
 
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